This is a beautiful hotel, right in the action of town but walled and quiet. Happily, it's the antithesis of the all-inclusive giants. Unfortunately, the service and care shown to guests is unsatisfactory. When our car was vandalized overnight, our hostess, Sandra, told us that's why we should have paid for off-street parking. In fact, she had told us that street parking was safe and that they "never had a problem." When her computer wouldn't print our boarding passes, she suggested we find an Internet cafe. But she didn't know where one was. Recommend a breakfast spot? Sorry, she couldn't be bothered. I'd suggest a Mexican-owned hotel over this place, 10 to 1. We had very few needs or requests, and still every interaction was a bother to her. Sandra needs re-training before dealing with others.
Stay somewhere else. If you insist on Los Milagros, ask for 104 by the pool, but don't expect a...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 8, 2013
So sorry about your experience with your rental car. We are not a gated community... I would however guarantee nothing will happen in our secured parking lot which we do charge a nightly fee of $5... I distinctly remember you preference to park on the street.
Report response as inappropriate
I not only tried to help you with your boarding passes but let you use my personal computer as well as your ipad to no avail, actually you were very concerned about being able to print your documents 48 hours prior. I am sorry I did not know where an internet cafe is since I never use one and most people now travel with ipads so the two that used to be in my immediate neighborhood are no longer there.
It is my nature to be as kind and cooperative as possible to all of my guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.