so where to start....the atmosphere was maybe the only thng that sold...
upon our arrival we encountered plumbing problems in the hotel which resulted in strong smell of sewage coming from toilet in our room. changed rooms.
as moved to another room found black hair on the wall of the bathroom ,which weren't cleaned during two days even after specifically asking to clean them from the front desk
day after there was a water supply problems to the room
one night water stopped working for an hour catching me in the shower with shampoo on my hair
another night hot water was very sporadic
the cleanliness of sheets was poor as on the check in two the first room there were two yellow stains on them of a visible size, another time the sheets had a hole.
During one of the days the screen door to the balcony just fell out of the railings in front of us as a consequence of slightly increased wind- actualy it is good that we've been in the room, otherwise it would land on somebody in the pool.
last day (check out) we reserved spa massages at 9am, so we can relax before the flight and to leave the hotel in a peaceful feeling, but eventually the requested wake up call from "everything is possible" service at 8:15 am never rang so we didn't make it to the spa and the only thing we could do withing our time framework was 25 min for only one person,which was disaponting and not really satisfactoryp- massage was horrilble.
regarding the drink service of the hotel, i'm trying to figure out how people acualy get drunk there...it is simply squizzing money from the people. no alcoholic cocktail actually contained satisfactory amount of alcohol .The drinks felt like a fruit shakes( and i'm not a person who looks forward to get drunk, but in this case i would order an orange juice avoiding paying 11 dollars for supposed to be alcoholic cocktail). A lot of other people that we met there reacted the same
the pool seats/beds were an issue to get ,due to kind of "corupted" stuff service. some seats were paid off by the visitors to the staff members. One time we were literally kicked out of our seats, because of the "shooting" that supposed to take place there-no shooting happened,but few guys were hanging out there 15 min later handling 100$ to the waiter.
any attempts of complaint weren't really ready to be resolved by the staff, at times staff members were even rude , or make you feel that you are the one who is the problem but not they are.
simply overpriced . they mostly care to get as much money from you not returning back the appropriate service for the 400$ a night that are paid them. You will be disapointed.