I was so excited to stay at this hotel. Looking at the website and Expedia's review it looked great. As soon as we arrived at the hotel the front desk clerk said "Eww, You have the Garden suite" and tried to upsell us to the Level(hadn't we spent enough for the room to begin with)and I felt liked we were punished for declining his offer. He gave us a room with the worst view. The shower took an hour to drain every morning. We kindly asked the same condesceding desk clerk to make reservations for us at a restaurant only to find out the next night at the restaurant that he never did. Guess he was paying us back for not taking his recommendation. I found it interesting that Nikki Beach's supposed high class restaurant didn't even have a wine list, and what about Passion club also being a restaurant with signature drinks? Huh? The food at Nikki Beach was not good. The bar staff decided that they would just charge us whatever they wanted the prices being different every time. I felt like it was a constant money scam there.I am so let down by the service. This hotel was nothing like I thought it would be. They have a sign that says coffee shop yet there is none. Everything was under par or false advertising. I wish I would have payed more attention to the bad reviews. I regret staying there and will never be back.


(11 votes) 
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