NEVER again will I stay at Villa Del Palmar in Cabo San Lucas! I am an owner (Own several weeks) too at this, and I use the term lightly, "Resort". I've had problems at this resort for the past 3 years! As all the previous reviews have stated, checking in is atrocious (even for "Members"). The accommodations reflect a lot of serious deferred maintenance issues. On my most recent visit in June 2004, one of the windows in the Penthouse leaked water all over the living room floor. The air conditioning unit broke twice! Then the air conditioning unit started to leak water (condensation) through the ceiling. One of the bathroom toilets was continually clogged (Took 3 times before it was fixed). The railing on the balcony was almost completely stripped of the white paint. The lounge chairs on the balcany were extremely faded and ripped with holes. This is just the accommodations!
As for the staff and rest of the resort: The spa and massages are wonderful. Extremely pleasant and knowledgable staff. The "New" General Manager, whom I forget his name (Bald European) George?, was extremely rude and did absolutely nothing to remedy anything, except for one thing. For example, if you stay there you are to charge EVERYTHING to the room. This is for securtiy reasons, as the Hotel does not want the service employees handling cash. However, several of the Male Waiters insisted upon being paid, the tip, in CASH! One waiter actually insisted on a 30% tip! (He was let go that day by the General Manager)
Also, I was extremely upset that there are not enough lounge chairs, since people reserve them with towels, and then never use them. A policy that is not allowed, however none of the staff enforces it. GET MORE LOUNGE CHAIRS! (Especially, when they keep raising the "Maintenance Fee" for owners every year. This maintenance fee is supposed to go back into the property for more lounge chairs, umbrellas etc...) Also, the pool area ran out of towels DAILY, at least twice each day.
I wrote a letter of complaint about my unhappiness, as an owner, to the General Manager (which he advised me to do). Nothing ever happened. After that, I decided I was NEVER staying there again nor would I recommend the resort to anybody!
I am returning to Cabo again this week, however, as I promised, I will not be staying at Villa Del Palmar. Even though I own several weeks at the resort, I will ALWAYS trade them in and stay elsewhere. It is a shame too, since they have wonderful views of the bay and Lover's Beach.
The service at Pueblo Bonito (Rose and Blanco) is 100% better than Villa Del Palmar. They make you feel like an owner, even though you may not be one.
The best food in Cabo, and the friendliest, is the "Peacock" (I forget the actual name, but is located downtown). They have the best little pancakes for breakfast. The owner's, husband and wife, are the most pleasant people you will meet in Cabo! They are extremely accommodating. The food is fresh and outstanding. It is a homey place, but well worth it. They will cater to your every whim.
Also, don't get pulled in by the hype of bottled water in Cabo. EVERY hotel and restaurant HAS TO HAVE PURIFIED WATER! It is the law! When waiters ask or bring you bottled water, just say "agua de natural, por favor". Just a waste of money. :-)
As for the taxis, expect to pay difference amounts every time. You just need to negotiate. If you don't like to negotiate, just walk away, more than likely they will lower their price or another taxi driver will accommodate your price. Just be reasonable when negotiating. What is fair is fair.


(5 votes)







