We read all the reviews on this site and so were fully prepared for the good, the bad, and the ugly. We totally avoided the time share sales pitch - to the point of having to be rude when the woman came running after us after we just checked in wanting to know our room number and my exclaiming to her - "ask the front desk" because I found that a bit too obvious.
Noise/views - I knew what to expect with the noise so I changed my preference of room area from a view of the pool to a view on the quietest side of the complex, facing the ocean NOT ON THE SIDE OF EL ARCO. It was quiet, beautiful, and the added scenery of small groups on horseback led by rugged handsome native guides each evening was a plus. We were in room 1420. There are nightly group dinner parties with different themes - Carribean, beach party, etc. We did not attend any. The only one that was noisy on our side of the complex was the Wednesday beach party. More noise that was unexpected was pool noise. The upper pool is the quietest of the two. If you are into games like Bingo and pool volleyball with an MC on a microphone, then sit at the lower pool. This is also the pool with the whale slide. (which is very fast! I learned a trick from a kid which is to hold your nose or you get a head full of water on impact.) There is tacky piped in music in the landscaping which is hard to avoid.
Food - skip the nightly hotel parties and head into town. Also, the best market to shop at is the Super Aramburo which is a few blocks into town on the right. Prices are good if you go for the local brands. We have been to Cabo twice and each time found that the best dinner we could make in the room was this: Buy a package of corn tortillas for 65 cents, and some frozen shrimp in the back corner of the store, and some fresh butter and oil. Also there is a GREAT salsa sold in a plastic tub with the word Simple in the brand. It is fresh tasting and spicy. Mix a little butter with the oil in the pan and lightly fry both sides of the tortilla; put aside. Cook the shrimp the same way in another pan. Put a few pieces of shrimp on the tortilla with salsa, roll in half and voila. So tasty! We bought some great tequila in town - Don Julio reposado. The best!
The room - it would have been nice if there were a few basics in the kitchen like salt, pepper, dish soap (the paltry cup of powdered stuff they give you is insufficient to say the least). So, you need to buy the stuff at the Aramburo. Get the local brands. And, we found the market on property to be very expensive and only had our "from home" brands. That's no fun! Flourescent lighting in the rooms is yucky. And it's true what they said about the leak of light in the bedroom. I just put a giant pillow there and wrote a note in Spanish for the staff to leave it there. There are travertine counters in the kitchen and baths which are luxe. The shower over tub is great because no water gets out - not like the shower off the bedroom which water does get out. The towels are both good and bad. Save the fluffy ones by hanging them up and get them to replace the old flat ones by leaving them out. Then you can collect and hoard the good ones. I didn't mind the bed so much as others and I am picky about beds. What I tend to mind more is the linens. These were not 5 star hotel sheets by a long shot. They use those polyester fleece like blankets which were fine. The upholstery in the living space is vinyl. Wierd at first but actually stays cleaner. They don't clean the balconies so we did so ourselves. I also tipped the maids daily. I refused to pay the imposed $3.75 daily "overall" tip because I don't agree with that. Tipping individuals is the best way to promote good service. It is the hotel's responsibility to pay the non-tipped staff a decent salary and if they want to pass it on to the guests then they should raise the rates.
Service - I want to praise Martha at the front desk and Said of the maintenance staff. Both provided exemplary service. The concierge staff is really just timeshare salespeople. After I blew off the woman on the first day that was bugging us about the welcome kit, I couldn't get their attention for anything. I asked if they had a menu book for the local restaurants (like most hotels do) and they did not and proceeded to insult me by saying that all the restaurants had hamburgers, tacos, ... at which point I walked away. There were a few things broken in the room which they fixed, some promptly, some not. Ask for Said (pronounced "sigh - id"). He's great.
Poolside - the towel reserving of chairs is a big farce. The letter from the management says that chaise reservation is prohibited and that security will remove your things after an hour of unattended lounging, but this is not enforced. Guests will argue with each other about the chairs. The unwritten rule is that you are supposed to go down there early and plop your checked out towel on a chair, then 2 or 3 hours later you can come back and claim it. Entire families will claim a row of chairs, but only use them intermittently when not in the pool, on the beach, at a restaurant etc. On several occasions I was tempted to "borrow" a chair for an hour while someone wasn't using it. You have to jockey, because there simply aren't enough chairs! (and they need to invest in better chairs - these are plastic and only some have padding) And, like the previous poster said, there aren't enough staff. Didn't like the attitude of the activities staff who decided to close the office earlier than posted just when I felt like playing miniature golf. So I insisted that someone from the kid's club office open up and rent me the equipment because the hours were posted!
Beach -we found the water swimmable and SO CLEAR! Beautiful. The hawkers weren't as bad as I expected and pretty easy to avoid on the beach. What I didn't like was "The Office" beach restaurant which had THE BEST HEUVOS RANCHEROS I've ever had, was spoiled by too many hawkers.
Restaurants - Love Villa Serena; hated Enriques; Brasil is a treat if you like meat; Edith's needs 3 day advance reservations and we didn't make it but friends raved. Try the little taco carts on the street selling cheap but authentic and great tacos.
Town - So many hawkers trying to sell you "information" and tours, it spoils the fun of it. Oh, but I forgot to mention the bakery portion of the market. Go in the morning and pick out your sweet treats by tongs on a tray. They are cheap and great. Bargain for all trinkets that you think are too much. There are so many competing vendors that a fair price is very doable. You could skip San Jose Del Cabo. I have been twice - both times on the local bus (by the way, take the local bus to Cabo San Lucas too - it's only 60 cents per person and picks up at the bottom of the hill where the cabs rest). The magazines say that San Jose is the provincial town and pure etc. but I found it just as commercial with maybe less "information and tour" hawkers.
Weather - we were unprepared for the chilly evenings. Bring a sweatshirt and jeans - at least one set. We went in early April. Plenty of sunshine and here's a valuable tip that after many pink skinned vacations it's about time I learned. A friend went to a tanning salon to pre-tan. While I am not a firm believer in anything artificial as this - it does save your skin in the intense Mexican sun to have a base tan. I did not and had to severly limit my sun exposure. I will do this next time.
I hope all my details help you have a great vacation. Feel free to email me with any other questions.


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