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Villa del Palmar Beach Resort & Spa Los Cabos: Traveler Reviews


Villa del Palmar Beach Resort & Spa Los Cabos
0.5 Camino Viejo a San Jose, Cabo San Lucas Cp 23450, Mexico
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54% Recommend
3.0 of 5 stars 477 reviews
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Villa del Palmar Beach Resort & Spa Los Cabos

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4 of 5 stars
bumblebee 5 contributions
San Francisco
Apr 27, 2004
33/33 found this review helpful

We read all the reviews on this site and so were fully prepared for the good, the bad, and the ugly. We totally avoided the time share sales pitch - to the point of having to be rude when the woman came running after us after we just checked in wanting to know our room number and my exclaiming to her - "ask the front desk" because I found that a bit too obvious.

Noise/views - I knew what to expect with the noise so I changed my preference of room area from a view of the pool to a view on the quietest side of the complex, facing the ocean NOT ON THE SIDE OF EL ARCO. It was quiet, beautiful, and the added scenery of small groups on horseback led by rugged handsome native guides each evening was a plus. We were in room 1420. There are nightly group dinner parties with different themes - Carribean, beach party, etc. We did not attend any. The only one that was noisy on our side of the complex was the Wednesday beach party. More noise that was unexpected was pool noise. The upper pool is the quietest of the two. If you are into games like Bingo and pool volleyball with an MC on a microphone, then sit at the lower pool. This is also the pool with the whale slide. (which is very fast! I learned a trick from a kid which is to hold your nose or you get a head full of water on impact.) There is tacky piped in music in the landscaping which is hard to avoid.

Food - skip the nightly hotel parties and head into town. Also, the best market to shop at is the Super Aramburo which is a few blocks into town on the right. Prices are good if you go for the local brands. We have been to Cabo twice and each time found that the best dinner we could make in the room was this: Buy a package of corn tortillas for 65 cents, and some frozen shrimp in the back corner of the store, and some fresh butter and oil. Also there is a GREAT salsa sold in a plastic tub with the word Simple in the brand. It is fresh tasting and spicy. Mix a little butter with the oil in the pan and lightly fry both sides of the tortilla; put aside. Cook the shrimp the same way in another pan. Put a few pieces of shrimp on the tortilla with salsa, roll in half and voila. So tasty! We bought some great tequila in town - Don Julio reposado. The best!

The room - it would have been nice if there were a few basics in the kitchen like salt, pepper, dish soap (the paltry cup of powdered stuff they give you is insufficient to say the least). So, you need to buy the stuff at the Aramburo. Get the local brands. And, we found the market on property to be very expensive and only had our "from home" brands. That's no fun! Flourescent lighting in the rooms is yucky. And it's true what they said about the leak of light in the bedroom. I just put a giant pillow there and wrote a note in Spanish for the staff to leave it there. There are travertine counters in the kitchen and baths which are luxe. The shower over tub is great because no water gets out - not like the shower off the bedroom which water does get out. The towels are both good and bad. Save the fluffy ones by hanging them up and get them to replace the old flat ones by leaving them out. Then you can collect and hoard the good ones. I didn't mind the bed so much as others and I am picky about beds. What I tend to mind more is the linens. These were not 5 star hotel sheets by a long shot. They use those polyester fleece like blankets which were fine. The upholstery in the living space is vinyl. Wierd at first but actually stays cleaner. They don't clean the balconies so we did so ourselves. I also tipped the maids daily. I refused to pay the imposed $3.75 daily "overall" tip because I don't agree with that. Tipping individuals is the best way to promote good service. It is the hotel's responsibility to pay the non-tipped staff a decent salary and if they want to pass it on to the guests then they should raise the rates.

Service - I want to praise Martha at the front desk and Said of the maintenance staff. Both provided exemplary service. The concierge staff is really just timeshare salespeople. After I blew off the woman on the first day that was bugging us about the welcome kit, I couldn't get their attention for anything. I asked if they had a menu book for the local restaurants (like most hotels do) and they did not and proceeded to insult me by saying that all the restaurants had hamburgers, tacos, ... at which point I walked away. There were a few things broken in the room which they fixed, some promptly, some not. Ask for Said (pronounced "sigh - id"). He's great.

Poolside - the towel reserving of chairs is a big farce. The letter from the management says that chaise reservation is prohibited and that security will remove your things after an hour of unattended lounging, but this is not enforced. Guests will argue with each other about the chairs. The unwritten rule is that you are supposed to go down there early and plop your checked out towel on a chair, then 2 or 3 hours later you can come back and claim it. Entire families will claim a row of chairs, but only use them intermittently when not in the pool, on the beach, at a restaurant etc. On several occasions I was tempted to "borrow" a chair for an hour while someone wasn't using it. You have to jockey, because there simply aren't enough chairs! (and they need to invest in better chairs - these are plastic and only some have padding) And, like the previous poster said, there aren't enough staff. Didn't like the attitude of the activities staff who decided to close the office earlier than posted just when I felt like playing miniature golf. So I insisted that someone from the kid's club office open up and rent me the equipment because the hours were posted!

Beach -we found the water swimmable and SO CLEAR! Beautiful. The hawkers weren't as bad as I expected and pretty easy to avoid on the beach. What I didn't like was "The Office" beach restaurant which had THE BEST HEUVOS RANCHEROS I've ever had, was spoiled by too many hawkers.

Restaurants - Love Villa Serena; hated Enriques; Brasil is a treat if you like meat; Edith's needs 3 day advance reservations and we didn't make it but friends raved. Try the little taco carts on the street selling cheap but authentic and great tacos.

Town - So many hawkers trying to sell you "information" and tours, it spoils the fun of it. Oh, but I forgot to mention the bakery portion of the market. Go in the morning and pick out your sweet treats by tongs on a tray. They are cheap and great. Bargain for all trinkets that you think are too much. There are so many competing vendors that a fair price is very doable. You could skip San Jose Del Cabo. I have been twice - both times on the local bus (by the way, take the local bus to Cabo San Lucas too - it's only 60 cents per person and picks up at the bottom of the hill where the cabs rest). The magazines say that San Jose is the provincial town and pure etc. but I found it just as commercial with maybe less "information and tour" hawkers.

Weather - we were unprepared for the chilly evenings. Bring a sweatshirt and jeans - at least one set. We went in early April. Plenty of sunshine and here's a valuable tip that after many pink skinned vacations it's about time I learned. A friend went to a tanning salon to pre-tan. While I am not a firm believer in anything artificial as this - it does save your skin in the intense Mexican sun to have a base tan. I did not and had to severly limit my sun exposure. I will do this next time.

I hope all my details help you have a great vacation. Feel free to email me with any other questions.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $226 (year-round)
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What's not to love?

Villa del Palmar Beach Resort & Spa Los Cabos

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5 of 5 stars
A TripAdvisor Member
West Bend, Wisconsin
Apr 19, 2004
2/2 found this review helpful

Our family stayed at VDP April 9 through April 16th, and had a superb vacation. The service we recieved from the staff was excellent, our 2 rooms had great views and were always kept clean by the housekeeping staff, the food we ate was prepared well and priced as one should expect when travelling ( if I wanted McDonalds I would have stayed home!) the restaraunts suggested by the concierge ie: Mi casa. fish house, Villa Serena etc., were all Great!! If you are nice to the workers and attempt to speak even a little Spanish they will bend over backwords to help you. We would reccomend this resort to anyone, including those with a family.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $226 (year-round)
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Disaster of a Place

Villa del Palmar Beach Resort & Spa Los Cabos

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1 of 5 stars
A TripAdvisor Member
San Diego, CA
Apr 16, 2004
2/4 found this review helpful

This place is a huge rip off. I wouldn't have minded so much if they just left you alone. However, they continually push you to go on tours of their time shares -- must have been solicited 10+ times in a couple of days. Very high pressure.

Food was awful. Watch your bill when you check out -- all sorts of additional charges at the end. Stay away from this gringo tourist resort rip off.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $226 (year-round)
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I say "go to Villa Del Palmar", eat elsewhere

Villa del Palmar Beach Resort & Spa Los Cabos

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4 of 5 stars
A TripAdvisor Member
Mpls, MN
Apr 9, 2004
28/28 found this review helpful

We had a Blast!! 4/1/04-4/8/04. This website helped us to know what to expect and because of it, our trip worked out great. I would encourage you to read as many of these reviews as possible because they prepped us for what to expect...from getting off the airplane and the barrage of timeshare offers to the vendors selling items on the beach. All of the reviews were correct....Negative reviews: you have to ask yourself if the reviewer is complaining about the Resort, Mexico in general, or do they sound like someone that was upset about something and didn't get their way. The positive reviews seemed to mirror my response.
Remember that Mexican People, in general, are very kind and reserved.
If you show them respect, they show you respect. I witnessed some non respect given by both sides. My review: The resort is georgeous....well maintained, 10 year old resort. We stayed in room 2304 that has a view of the Sea, 2 queen size beds with a small couch and a balcony with a table and chairs. It also had a kitchen with a full size refridgerator and a 2 burner stove (no oven). The kitchen served our needs perfectly as we ate all of our breakfasts and most lunches in our room (our 2 year olds nap time). The resort staff was very helpful and are used to a different pace of life...ie it took awhile to get drinks, etc. but that was not a problem for us because we were on vacation so what's our hurry? I could see how this might bother somone expecting faster service. The Pizza is very good, they have a stone hearth fired oven that turns out very good pizza. We heard from other guests that the breakfasts offered by the resort were good. (We ate breakfast in our room) The rest of the food offered is not that great. I would recommend eating dinner out either down the beach or in town. We ate at Mi Casa and at Cabo Wabo and loved both places. Pretty cheap cab fare $7 to town for up to 4 people. Easy to get to and from. We bought grocieries both in town and at the resort. It's a little cheaper in town but not by much. The price of grociers can be strange....ie $16 for a case of diet coke cans...but a 2 liter bottle is $2. Other great things about the resort is the Maid staff is incredible. We tipped our cleaning person $2-$3 a day (I was told by a timeshare sales person that minimum wage is 30 cents an hour?) which may have made all the difference in the world. For example, she washed our dishes (clearly something that is not their responsibilty) tucked in our child's baby doll with all her stuffed animals, gave us extra towels, etc. They were very, very kind. The staff was a lot of fun. They made us feel very welcome. The downside of this resort is clearly the food and the timeshare sales pitch. You earn your Gold Card by attending a 1.5 hour (ours was 2.5hours) presentation where they give you breakfast and take you on a tour that ends up in a room that is clearly design to "close deals".
Expect the worst and you will probably not be disappointed by this tacky display of used car sales ettiquette. If you are the type that clips coupons then the Gold Card is absolutely something that you should get because it will save you a lot of money at the resort and in town at certain restaurants as well as for different activities. If you don't clip coupons, skip the pitch. Regarding Timeshares....I spoke with several "owners" at this resort who told me never to buy one direct...but rather to purchase on ebay or via the internet. We don't own one but do plan to look into it further. Enjoy this Resort as it is a really nice place to take a family.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Villa del Palmar

Villa del Palmar Beach Resort & Spa Los Cabos

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3 of 5 stars
A TripAdvisor Member
Dayton, MN
Apr 8, 2004
5/5 found this review helpful

The ocean views were breath taking...splendid views of the arch. We stayed in a junior suite. The grounds and rooms were spacious and well maintained, however we expected a "real" bed not a mattress on a cement slab in a 5 star resort. The poolside service was slow ... they needed more help. We ate at both of the onsite restaurants. Bella California (the poolside restaurant) had great breakfasts and the pricing was average ... great food, dining by the ocean with spectacular views what more could you ask for? The evening buffets and entertainment was average and expensive. If you want to try it once, fine but I would eat dinner at one of the many great restaurants in town. The resort is a ways from town --- approximately a 20-25 minute walk each way which I didn't mind as I walk 5+ miles daily but for anyone who doesn't enjoy walking it may be abit much... cab service is plentiful expect a $7.00 cab fare each way for up to 4 people. Also we found the resort noisy at night. It's suppose to be quiet hours after 11 P.M. however there was only 1 night during our week stay that we weren't woken up between 1A.M. and 4A.M. from the noise in the lobby the vibrates thru the resort due to the open lobby. Finally you should know in advance that this is a timeshare resort and they will request your presence for a 90 minute "tour" to try to sell you a timeshare. The 90 minute "tour" with your free breakfast is actually a 3 hour block of your precious vacation time. Jill our tour guide was very gracious and we were actually interested in a timeshare until we asked a question that she couldn't answer so she called her boss over to get us an answer and he turned and blasted her and then turned to us with the response "if these people can't appreciate the beauty of this property and it's views then we don't need them!!" The arrogant jerk blew a possible sale for Jill. Needless to say were no longer interested. We were embarrased for Jill and took our parting gifts (which were inadequate) and left. We think you could get better gifts by taking a tour thru the vendors at the airport or in town (there you can barter on the gifts) if your interested in looking at a timeshare . Cabo San Lucas is more expensive than the four other areas of Mexico (Cozumel, Playa del Carmen, Cancun & Puerto Vallarta) that we've traveled to. Plenty of fun activities (Whale watching, deep sea fishing, sun set cruises) great restaurants & fun bars. Also found there to be more vendors in Cabo San Lucas (including the beach in front of Villa del Palmar) than in other parts of Mexico (in all fairness there may have been less vendors at some of the other parts of Mexico because we stayed at all inclusive resorts in Playa del Carmen & Puerto Vallarta but we did spend time in town at both places & there weren't vendors in the restaurants & bars and at every turn like there were in Cabo San Lucas) -- always someone wanting you to take a "tour" or sell you something. Especially didn't like how the beautiful children are exploited to sell trinkets! If you would like any further info on restaurants, activities or Villa del Palmar just email me.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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