I had read a number of reviews before going there. Consequently, I went there with very few expectations. It would have been easy for them to make me pleasantly surprised.
The great: The "sister" resort, Villa del Arco, is located two buildings over and is extremely easy to get to. It is much more lovely. The Villa del Palmar "spa" makes reservations for you at the Villa del Arco's "Desert Spa". This spa is as good as you can expect from any normal spa facility. Hot tubs, saunas, steam rooms, plunge showers, and massages. It is beautiful and well done.
The good: The room was clean and reasonably well taken care of. The cleaning lady did a quality job. This completely exceeded all the reviews I had read. Finding the right wall switches and learning how to find the circuit breakers for the kitchen stuff took a bit of time.
The indifferent: The bar staff, although slow, did somewhat well. The quality of the drinks varied by bartender and by order. Most drinks were drinkable, some were either too watery or too strong. The bell boy did a decent job of taking our bags to our room. The same cannot be said for getting help when we were leaving. We had to take our bags to van ourselves.
The bad: The pool looked horrid. It looked like too many people had scummed it up for years without a proper scrubbing. The restaurant food was pretty bad, unless you like your glazed carrots to be boiled for weeks and your shrimp to be overcooked to rubber. The nightly shows were the same half dozen staff members doing similar dances every night (with different costumes to imply the theme for the night).
Specific experiences of note:
We agreed to attend the timeshare 60-90 sales pitch, knowing that they always take 2+ hours. It took 2+ hours. They offered us a free breakfast with the sales pitch. When we were finished with the breakfast portion, the sales person asked us to leave a tip for the breakfast.
When we got ready to check out, we noticed a $3.68 "optional" tip charge added for every day of our stay. When asked, the manager explained that it is to "simplify" the tipping process. It would have been nice if we were told about it at any point in the process instead of discovering it for ourselves.
We considered playing miniature golf, but decided to not pay the (non-refundable) $5 fee per person. Later that day, we noticed that the golf course was more like a practice putting green with lots of holes, instead of a normal mini golf course.
Express checkout requires going to the checkout desk and stand in the same line as the regular checkout people. The difference is you fill out a piece of paper beforehand if you are using "express". The non-express checkout does not require the form.
Recommendations:
Go elsewhere. If you choose to go to this hotel/timeshare, be prepared. Do not take the $65/$83 per day per person "all-inclusive" meal plan. Each receipt at the end of each meal includes a line for a tip (sigh). Better food can be found a bus ride away at Wal*Mart. A week's worth of food for two can be purchased there for the same price as one day's "all-inclusive" for the same two people. We paid $1.40 for the very quick bus ride, $150 for a week's worth of food and alcohol for two, and $7 for a taxi back. We even had enough money to tip the taxi driver a couple dollars and save a little more than $5 over the hotels meal plan.
Speaking of which, it is easy to get a taxi from the front of the hotel. The taxi ride to Wal*Mart is $7. The bus is 70 cents per person. You may want to take a taxi back from there if you have food that needs to remain cold, since the return bus trip is by way of the entire city.
The demand for tips was pretty bad. The only thing worse than it was the predatory techniques used to get us to take a timeshare tour, even after we had done so. As we were walking between the hotel and the front gate, we discovered they have someone "stationed" along the road to grab us. This is in addition to the various attempts at the front desk, the bell hop, near the on-site stores, near the pool, etc.


(5 votes)





