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“beautiful hotel - bad pool etiquette” 3 of 5 stars
Review of Villa del Palmar Beach Resort & Spa Los Cabos

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Villa del Palmar Beach Resort & Spa Los Cabos
3.5 of 5 Resort   |   0.5 Camino Viejo a San Jose, Cabo San Lucas 23450 , Mexico   |  
Hotel amenities
Ranked #32 of 66 hotels in Cabo San Lucas
Palmdale, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
28 helpful votes 28 helpful votes
“beautiful hotel - bad pool etiquette”
3 of 5 stars Reviewed June 22, 2013

The hotel itself is beautiful and very secure. We felt very safe letting our 10 & 8 yr old run around with only loose supervision. We went with the European plan and stayed in a one bedroom suite which fit our family of 4 with no problem. The bedroom is separated by a long hallway so you actually have some privacy. The kitchen is well equipped and there is a Wal-Mart just a $6 cab ride away. You have to do the time-share meeting if you want the $100 in drink coupons and 15% all purchases in the resort. It is a 3 hr full court press, but once you add airfare and everything you spend at the resort its cheaper to just do the all-inclusive deal. The beach is NOT kid friendly and you can get sucked out pretty easily. The views, however, are spectacular. The pool is also incredible for kids, but was also the main downer of the trip. It, by far, has the worst chair saving I have ever witnessed. Essentially every chair is claimed by 8 AM, but no one shows up until 10. During at least 2 of the 4 days we couldn't even find a place to sit in the entire pool area, but this was during the peak pool time. Cabo, as a whole, is great.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, June 27, 2013
We offer you our sincere apologies for the inconvenience you encountered during your visit. Be sure actions will be taken to correct any service issue. We hope to have the opportunity to welcome you on your next vacations.

Cordially,

Jorge Herrán
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (455)
Date | Rating
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English first
San Diego, California
1 review
5 of 5 stars Reviewed June 20, 2013

We returned last week from 5 days at Villa del Palmar in Cabo. We read many reviews before the trip, so we were prepared for the timeshare sell on day 1. Once this is behind you, it will be an excellent trip. I have 2 very active boys, and the daily events and staff were better than I had expected. As long as you are friendly, the staff is very helpful and you can eat and drink non-stop. Be prepared to sign for everyting as you order, we tipped at the end of the day. I wouldnt purchase any upfront activity vouchers, negotiate those as needed.

Pros: Event staff is very kid-friendly, Erik, Eva, and the crew are talented, caring, fun people, and our kids loved it. Guests thought our son Nicholas worked there he was so engaged!!

Rooms are fine, large enough, beds are a little soft.

Cons: Check-in will take awhile during peak hours, give your kids something to do.

Overall a great time, we will try the Cancun resort next year!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, June 27, 2013
We thank you for having taken the time to share your experience at the resort with other. Your comments are highly appreciated. We hope that in the future you would give us the opportunity to host you once again.

Best regards,

Jorge Herrán
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redwood City, California
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 18, 2013

I spent 4 nights at the Villa del Palmar with a group of 7 other guys (on a bachelor party.) The all-inclusive option was good for us because we drank so much, but the food quality isn't quite as good as the local restaurants (which are excellent.) Here are some of the pros and cons in my view:

Pros:
All inclusive option for food and beer, shots, margaritas, daqueries, wine
Fun whale slide for the kids and the young at heart
Very comfortable and wide king size beds
Adjustable air conditioning in each bedroom and living room
Full kitchen
Nightly dinner buffet entertainment was amusing
Flatscreen TVs with HDMI inputs, DVD player

Cons:
You have to pay for wifi (per device) and it didn't extend to our rooms (3716 and 3722)
Pool water wasn't very clean looking
Resort is a pretty far walk from town
Beach is very steep - too dangerous for younger kids to play in the gulf

Room Tip: You probably don't want a room facing the pool if you want to sleep well. Also, wifi signals ar...
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, June 27, 2013
We thank you for your valuable comments. Do believe they will not go unnoticed. We truly hope that in the future you would give us the opportunity to welcome you once again.

Cordially,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2013

We were lured back into the spiders web of falsehoods by Fun and Sun vacations who gets potential buyers to come on down for discounted rates in exchange for a 90 minute timeshare presentation. We were greeted by a room totally decked out different than what we were promised. i.e. 2 double beds instead of what we paid for a King and a rollaway. We protested, it fell upon deaf ears, now my wife has to sleep with our 11 year old in one bed and me alone in the other everyone is miserable to make matters worse the air conditioning is almost getting the room down to 78 and some sort of humidifier is making the room sweat from floor to ceiling. the beds are so soft they are absurd, again we complained and they offered us a rollaway for a extra $16 a night and another room for a additional $50. $66 more a night for what we were promised?? Not on my watch. The presentation was hard sell high pressure and lasted twice as long as they stated it would. The sales staff were badgering and rude, the product average and expensive. We were treated second class but had the option to buy and get a free upgrade. The pools were filthy and crowded. The selection of food was a bit scarce.. The food was OK except for the plague of birds invading our breakfasts and eating the food and crapping on us and our table and food. The staff was excellent, the service was second to none, very good drinks, TV good, housekeeping excellent, view of Sams Club parking lot was a joke, entertainment was better than most, the grounds were very well groomed, the property in general was great, My advice is stay away from the offers for timeshare and go to the Riveria Playa pay a little more and get a LOT better value.....

Room Tip: Forget about the Timeshare so called deals. Use Apple or Cheap Carribean to book a deal for you in t...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, June 18, 2013
First of all we would like to offer you an apology for any inconvenience caused to you. Do believe actions will be taken to correct any service issue. We truly hope that in the future you would give us a second opportunity to change this past experience.

Respectfully,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

Long story short; from food to accommodations, and location this is where you want to stay. It's not noisy and it's about a 15 minute walk to downtown for the option of the more upbeat night life.
Overall, good food, clean rooms, variety of things to do, kayaking, snorkeling, para sailing, wave runners, long walks on the beach, 2 pools (adults/ kids), pool bar, Bingo, karaoke, sports bar.

Room Tip: choose the Junior suite at bare minimum
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, June 18, 2013
On behalf of Villa Del Palmar we would like to thank you for taking the time to share your experience with others. We look forward to welcoming you soon and provide you with the level of service we are recognized for.

Respectfully,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oregon
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2013

We stayed at the villa the last two weeks in march 2013 and had a great time. we bought at the villa Jan. 1995 and have been going back every year since. This year we chose the last two weeks of March because it is the end of spring break and we found it to be less noisy, less drunks, and a lot less people coming back from town at 2 O:CLOCK in the morning. We always have a great stay, never eat at the hotel, always walk into town to eat in the evenings as there are too many restuarants to chose from, especially the ones off on the side streets. We eat at all of them, drink the house water and have yet to become sick. I have no problem with the staff as we have always been treated really good and being nice can go a long way toward solving a problem. Let me say this DO NOT BUY AT THE ARCO you will have a very hard time being able to get in for a vacation. My son bought 4 years ago and hasnt been able to get in. That hotel is over sold and over booked. As far as the ocean at the villa is concerned, I and many others have been swimming that beach since 1995, sometimes in surf that will come all the way up tothe flat surface in front of the wall. THERE IS NO UNDERTOW NOR IS THERE ANY RIP TIDES ON THIS BEACH!!!!! What you have is wash back that will carry you down to the spot you see the water breaking and then will push you back up the beach. I watched a boy about ten years old ride the water up and down the beach for about thirty minutes without standing up and he was having a great time. All in all we enjoy the hotel even with all of its flaws because the staff can help overcome them. One other thing, I dont care if you are on all inclusive (which we would never do, to exspensive) tip the staff, it can go a long way. By the way, I am almost 72 and still hitting the waves at the hotel.
JOEEE

Room Tip: rooms pool side as high as you can and as far toward the ocean as possible
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, June 17, 2013
We thank you for your valuable comments as they help us to continuously improve our service levels. We look forward to your next visit at your home away from home.

Respectfully,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redondo Beach, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2013

We had a party of 7 that enjoyed 7 nights here. Our room was fabulous, the housekeeping was great. It started with Ivan, the Bellman. Then Gaby at the front desk, we were early she figured out a way to get us in our room early. Towels ,Entertainment, Food Service: Enrique, Maria Elena, Eric, Arie, Dani, Beth, Carmen, Jose, Liz, Hector, Esther. You can't get better than we had. Sometimes the food and drinks came a bit slowly but that would be my only complaint. Always greeted with a smile, the property is well taken care of. We had two spa days, the girls there were fabulous. If you can go, do it!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, June 17, 2013
We are pleased to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back soon and make your stay a memorable experience.

Sincerely,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Villa del Palmar Beach Resort & Spa Los Cabos

Also Known As:
Villa Del Palmar Beach Resort & Spa Los Cabos Hotel
Villa Del Palmar Beach Resort & Spa Los Cabos Hotel Cabo San Lucas
Villa Del Palmar Beach Resort And Spa Los Cabos
Villa Del Palmar
Villa Del Palmar Cabo San Lucas
Cabo San Lucas Villa Del Palmar
Villa Del Palmar Cabo
Villa Del Palmar Los Cabos
Villa Del Palmar Beach Resort & Spa Cabo San Lucas
Villa Del Palmar Beach Resort And Spa
Villa Del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas
Address: 0.5 Camino Viejo a San Jose, Cabo San Lucas 23450 , Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Top resorts Hotel in Cabo San Lucas
#23 On the Beach Hotel in Cabo San Lucas
#29 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Villa del Palmar Beach Resort & Spa Los Cabos 3.5*
Official Description (provided by the hotel):
Villa del Palmar Beach Resort Los Cabos is "fun" with a capital "F," described by previous guests as "awesome," "enjoyable," and simply, "a great place to get away from it all." Soak up South of the Border comfort at Villa del Palmar Beach Resort Los Cabos, our family-friendly property with newly renovated rooms and an emphasis on entertainment. You can't help but smile the minute you see our Willy the Whale water slide.On any given day, you might see a crowd partaking in aqua-aerobics, water volleyball, or simply slipping and sliding into the pool (don't forget your camera!). In addition, the resort hosts a large variety of on-site activities including scuba diving, cooking lessons, a techno-arcade and theme nights featuring mariachi music, talent shows and more.The property also boasts a walk-out-the-door stretch of powdery sand, with gorgeous views of the turquoise surf and famous rock formation, El Arco. The recently updated all-suite property with its 460 air-conditioned units offers a range of "home away from home" options, be it a one-, two- or three-bedroom suite, sure to satisfy everyone in your group.While the area's beach and water sports get most of the attention, Villa del Palmar goes out of its way to offer the utmost in peace and tranquility. ... more   less 
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