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“Commitment made and kept” 4 of 5 stars
Review of Villa del Palmar Beach Resort & Spa Los Cabos

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Villa del Palmar Beach Resort & Spa Los Cabos
3.5 of 5 Resort   |   0.5 Camino Viejo a San Jose, Cabo San Lucas 23450 , Mexico   |  
Hotel amenities
Ranked #28 of 66 hotels in Cabo San Lucas
Vancouver, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Commitment made and kept”
4 of 5 stars Reviewed April 1, 2013

Telephone charges from our room were extremely high, and we lodged an appeal with Jorge Herran, Regional Director of Operations for the Villa Group. He committed to lobby BBG Communications, the resort's communications provider, for relief on the charges. He promised he would follow through until our discomfort was alleviated, and he did. It took four months, but getting a significant refund against $370 charged for 53 minutes of calling seemed worth the wait. Mr. Herran and his staff were all motivated to resolve this matter, and they did so to our satisfaction. The phone matter was the only unpleasant aspect of an otherwise highly enjoyable stay. We will return, and do so with more caution where room telephone charges are concerned.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, April 4, 2013
It was our pleasure to have assisted you. We look forward to hosting you once again on your future vacations.

Respectfully,

Jorge Herrán
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,127 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (575)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Galisteo, New Mexico
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 1, 2013

Worst night sleep I've had in a long time. I don't know what all the roars and bangs were through the night, but they were loud. Also, the bedroom had no windows and the air conditioner was off at night. I think they must turn it off. Even though it wasn't very hot it was really stuffy. Bad night, place is too big, overdeveloped. So glad we only had one night there.
The best thing was great help from Carolina, at the concierge desk who was very helpful and knowledgeable re the local restaurants. She was great !

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, April 4, 2013
We are sorry to learn of the inconvenience you encountered during your sta with us. Be sure your comments will not go unnoticed. We truly hope that on your next vacations you would give us the opportunity to change this paste experience.

Sincerely,

Jorge Herrán
General Manager
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Thorne Bay, Alaska
2 reviews
4 of 5 stars Reviewed April 1, 2013

I would like to say thank you to pool waiter Alberto Lopez who provided us with such excellent service and friendliness during out stay in Mach at VDP. He made my days pleasant and became a friend to us. So thanks so much Alberto and hope to see you in a couple of years. Brenda MCDonald

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, April 4, 2013
We are glad to know that Alberto provided you with exceptional service and assisted in making your stay a pleasant one. We look forward to welcoming you once again on your future vacations.

Cordially,

Jorge Herrán
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 31, 2013

Our check-in time was 4pm, at 4.45pm when we arrived at the hotel we were told our room wasnt ready and that it would be another hour. We were given some drink vouchers and sent to the bar. An hour later we returned to the check-in desk and were given our room details and passed on to a lady who invited us to breakfast and was giving us all these discount cards (trying to get us into timeshare). We told her we werent interested in Time Share, and we were then told to give back all the cards. After this we were left alone and not harrassed about timeshare again. Our room was decent sized, had a fully stocked kitchen and good sized clean bathroom. Our room had a fabulous view of the arch and lands end. The activities staff / entertainers were amazing! The resturants were alright. There is a buffet dinner everynight with different themed entertainment. The food was generally good. The only small issue we had was on check-out we were told we had taken food from the mini-bar when we had not. We werent made to pay for anything though.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, April 4, 2013
We thank you for having shared your experience at the resort. We hope to welcome you once again on your next visit to Cabo.

Cordially,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple Valley, Minnesota
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 31, 2013

Just returned from Spring Break in Cabo San Lucas. We loved the Villa del Palmar as far as the location, amenities and cleanliness. What we did NOT like was all the college spring breakers. I never thought that was a destination for them and so stupidly did not check it out. The place was over run with college students having a good time (in many cases a WAY too good time!) Many of them were clueless as to their surroundings and insensitive to the other guests (especially small kids and families) with their language and behavior. It was also very loud most of the night. Definitely not a huge relaxing vacation! The beach however was pretty deserted until early afternoon - which was a bonus :)

Overall the workers did a great job - they worked and worked and worked. The place was very clean and the servers, etc did a great job! Alexis the beach and pool guy was great in finding extra chairs, umbrellas, etc and bringing them and setting them up - he works hard so a tip is a nice gesture!

The location is great and it is a really easy walk to the marina area - Taxi's are only $7 to that area or there is a local bus you can ride for $1. Take the water taxi over to lover's beach - $8 round trip - although we negotiated that price down.

The rooms are nice and we enjoyed the fully stocked kitchen since we did not do the all inclusive option. After a quick trip to Walmart our first day, we had breakfast in the room and snacks and drinks the rest of the trip. I think the sofa bed needs to be updated - our teenager who can sleep on anything, had a hard time with the bed being super uncomfortable.

Go to Villa del Palmar and enjoy! Just stay away from SPRING BREAK!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, April 4, 2013
We thank you for your valuable comments. They are taken by heart. We look forward to welcoming you once again on a different time of year and make your stay at Villa Del Palmar a memorable one.

Cordially,

Jorge Herrán
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 30, 2013

Travelled with at least 100 other college students to VDP for Spring Break 2013. It was a really great experience, but for quite a price. We purchased the All-Inclusive through Expedia which only includes the food and bottom-of-the-line drinks from VDP. Those students who had booked directly through VDP had access to Villa del Acro... Trust me, after two meals at VDP, you will be dying to head to del Acro where the food isn't fried!

As we were all college students, our service was not exceptional, but understandable. On the plus side, they set up extra bars around the pool area for the busy time of year. I would recommend the VDP for the college spring break and the del Acro it seems for anyone else. The pool at the del Acro was also much cleaner and more refreshing.

I look forward to returning to Cabo sometime but next time will look into the del Acro more. The all-inclusive at the del Acro is a 10 compared to the del Palmar which I'd peg at a 4. Good luck!

Room Tip: Rooms on the upper floors are much quieter. Friends stayed in 2125 and were up at 7AM will the bellm...
See more room tips
  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, April 4, 2013
We thank you for sharing your thoughts after your stay with us. Do believe they will not go unnoticed. We hope that in the future you would give us the opportunity to provide you with the level of service we are recognized for.

Cordially,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed March 28, 2013

The trip was fantasic. This is the second time I have been to this resort with my sister and I cannot wait to go back again. The staff wonderful, pleasant always helpful. I want extend an extra service compliment to Alberto and Esther by the pool. To Ivan and the bellman, they are the best. I cannot say enough how it is to have Ivan and the other bellman remember you and great you like you are family.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, April 2, 2013
We are pleased to know that enjoyed your holidays with us. We look forward to hosting you once again and make your stay a memorable one.

Cordially,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Villa del Palmar Beach Resort & Spa Los Cabos

Address: 0.5 Camino Viejo a San Jose, Cabo San Lucas 23450 , Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Cabo San Lucas
#17 Spa Hotel in Cabo San Lucas
#22 Romantic Hotel in Cabo San Lucas
#22 On the Beach Hotel in Cabo San Lucas
#25 Family Hotel in Cabo San Lucas
#28 Business Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Villa del Palmar Beach Resort & Spa Los Cabos 3.5*
Official Description (provided by the hotel):
Villa del Palmar Beach Resort Los Cabos is "fun" with a capital "F," described by previous guests as "awesome," "enjoyable," and simply, "a great place to get away from it all." Soak up South of the Border comfort at Villa del Palmar Beach Resort Los Cabos, our family-friendly property with newly renovated rooms and an emphasis on entertainment. You can't help but smile the minute you see our Willy the Whale water slide.On any given day, you might see a crowd partaking in aqua-aerobics, water volleyball, or simply slipping and sliding into the pool (don't forget your camera!). In addition, the resort hosts a large variety of on-site activities including scuba diving, cooking lessons, a techno-arcade and theme nights featuring mariachi music, talent shows and more.The property also boasts a walk-out-the-door stretch of powdery sand, with gorgeous views of the turquoise surf and famous rock formation, El Arco. The recently updated all-suite property with its 460 air-conditioned units offers a range of "home away from home" options, be it a one-, two- or three-bedroom suite, sure to satisfy everyone in your group.While the area's beach and water sports get most of the attention, Villa del Palmar goes out of its way to offer the utmost in peace and tranquility. ... more   less 
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Also Known As:
Villa Del Palmar Beach Resort & Spa Los Cabos Hotel Cabo San Lucas
Villa Del Palmar Beach Resort And Spa Los Cabos
Cabo San Lucas Villa Del Palmar
Villa Del Palmar Los Cabos
Villa Del Palmar Beach Resort & Spa Cabo San Lucas
Villa Del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas

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