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“Awesome place, and great staff for perfect vacation” 5 of 5 stars
Review of Villa del Palmar Beach Resort & Spa Los Cabos

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Villa del Palmar Beach Resort & Spa Los Cabos
3.5 of 5 Resort   |   0.5 Camino Viejo a San Jose, Cabo San Lucas 23450 , Mexico   |  
Hotel amenities
Ranked #27 of 66 hotels in Cabo San Lucas
Santa Clara, California
1 review
4 helpful votes 4 helpful votes
“Awesome place, and great staff for perfect vacation”
5 of 5 stars Reviewed December 2, 2012

This place rocks. Right on the Medano beach and very close to the Marina (the happening place), this place has got it all. The support staff is super awesome. There are planned activities everyday around pool to keep the users engaged. They teach you Spanish, they provide stretching exercises, water aerobics, water pool volleyball game and bingo. The support staff is extremely polite and go out of the way to ensure that you are happy and contented. Folks like Yenia, Erik, Ramon, Mayra, Ana Luis, Chuy around the pool were awesome in keeping you engaged. I booked this place through costco travels but you can find better deals (all inclusive) if you are ready to do 90 minute timeshare presentation on day 1.

Room Tip: Try to get a ocean front room to enjoy the Arch view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, December 11, 2012
We would like to thank you for your kind comments. We hope to have the opportunity to welcome you once again on your future visit to Cabo.

Sincerely,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (603)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Santa Cruz, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

This is a complete hotel with very accommodating service. The pools were warm, the beach handy, the buffets extraordinary and the people very polite. The fruit is very fresh and smoothies can be made to your order every morning along with a full breakfast and excellent hot chocolate. The only hitch was avoiding time share salespeople upon arrival. The room comes with a full kitchen and very comfortable beds. Pesos are not required - a debit card works for almost everything. Everyone is relaxed and drinks are served at the pool. There is a trolley to visit other hotels. There is a show every night and there are vendors that set up near the show so it is easy to buy small gifts. The weather was perfect in November about 85 degrees. My sister and I enjoyed our first trip out of the US for ten days a good length of time. I bought beautiful beach dresses, shawls and jewelry right on the beach. Next time I will rent a car and avoid the tours which are too limiting although educational. No children or babies were crying or spoiled; the only people uptight were those just arriving and used to immediate service. Aqua aerobics and walking around the area were just the right amount of exercise to balance the varied menus. Go all inclusive and it is very worth it. <3

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, December 11, 2012
We appreciated your valuable comments. We hope to welcome you once again on your next vacations.

Sincerely,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 28, 2012

Overall, I would rate the Villa Del Palmar (poor) due to the following: We went there to vacation over Thanksgiving with a group of 17 people total, 4 families and 2 relatives. We had a total of 6 rooms, none of which had ocean views. We came in with the ALL INCLUSIVE option, which is a joke.

ROOMS: The rooms smelled very musty, like mildew, and when I requested a new room, every other room I was allowed to preview was exactly the same. Furnishings were VERY outdated, dingy, and not the way the pictures looked at all. The beds were not comfortable and the pillows were rock hard. Needless to say, a restful nights sleep was not an option! The front desk suggested upon check-in, to come back each morning in hopes of an ocean view room coming available, which I gave up on after two days. They did offer me a 2 bedroom, for an additional $1300+ for the week.No thanks.

FOOD/SERVICE: There are two restaurants, La Tortuga Sports Bar (yucky), and Bella California (much better) which offer Italian dining in an outdoor atmosphere, overlooking the ocean. In La Tortuga our waiter was rude, and lazy. We only ate there upon our arrival and again for lunch one day. The wait for your meal took forever, and when I didn't care for what I ordered and asked for a bowl of soup, our waiter told me he was very busy, so basically said "no". Waiting for a drink takes a minimum of 10 minutes, because they cater to anyone first who is not on the all-inclusive plan. Bella California had much better service and food, but all in all, I was disappointed. There is a brick oven pizza bar, which actually had the quickest service and a very efficient, polite gentlemen that helped us there. Thank goodness for that, it kept our kids and families full and happy!! The breakfast spread was great. They have made a made to order omelet station, and the buffet always had beans and chilaquiles, which I loved. The fruit and juices were great as well, along w/cereal, pastries, etc.

BEACH/POOL: The beach is GORGEOUS and the views are incredible, so the location is perfect. The pools were fine, just seemed to fill up quickly so seating and available lounges disappear quickly. Get out there early to save a spot, and hope some "entitled person" doesn't help themselves to your towels and reserved spots before you have a chance to enjoy it yourself!

ENTERTAINMENT: We loved the entertainment and the people that work in that department. They are a great group of young men & women that are dedicated and it's obvious they work hard at their jobs. They were very kind, and made our trip very memorable.

ALL INCLUSIVE: This was the biggest disappointment. The all-inclusive option we thought was the way to go. I think their management needs some educated training as to what this means. We are PAYING customers. We probably paid them alot more than the non all inclusive guests. They tell you your tip in included in the all inclusive plan, HOWEVER, our entire group was tipping and tipping well!! Once you have on that wristband, we could not help but feel it labeled you differently than others. We felt they shunned us as we ordered drinks, which you were allowed only a 2 minimum per person. This became a problem, because it took 10-20 minutes to get served, even when you walked up to the bar yourself to order. Then they started only offfering tap beer, rather than cans, also the tequila you could select was limited to the garbage. They also required you to sign for EVERYTHING you ordered, including water for your kids, which was such a nuisance. Why have to sign when you're wearing a wristband than cannot come off unless you cut it off??? It was ridiculous.

When we requested late check-out due to later plane flight, they charged all of us an additional $100 for a 3pm check out (even though we checked in the first evening at 10pm)! You would have thought they would have comp'd us that since we paid for a day we really did not even use, but to lay our heads down to try to sleep!! They they tried to tell us our wristbands could not be used for the all inclusive for the additional 3 hours until check out, which was when we raised "you know what" with them. Why even offer ALL INCLUSIVE if you do not realize what that means?? They fill your fridge w/items, and God forbid, your kids drink them because you'll be charged an arm and a leg for that. They also charge for the wi-fi, ice cream parlor, and many other incidentals we felt should have been ALL INCLUSIVE.

CABO: Cabo is a dream paradise. We loved everything about our trip and had a fabulous time with all of our friends.

In spite of the few gripes regarding the some of the service and attitudes of manangement at Villa Del Palmar, we were satisfied and happy. Our maids were very kind, some of the waiters were incredibly kind and generous, but some need serious attitude adjustments. It's the tourists and visitors at their resort that allow them to have jobs. You would think the majority of them would be grateful for that opportunity and would hope they would treat their PAYING guests with a little more respect.

Oh, forgot the mention the entire place closes down at 10:30pm, so it's lights out, y buenas noches EARLY. Pools, jacuzzis, firepit, bars, and restaurants everything is lights out early, so no big parties if you're looking for later night life.

I would suggest you research other places before booking at this resort, or spell out to them what you want before booking. Also, be prepared to wait forever to get a beer, or your food!!

Room Tip: Ask for a room higher up w/ocean view, but be prepared to be told there are none!!
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, December 11, 2012
On behalf of Villa Del Palmar we offer you our sincere apologies for any inconvenience caused to you. We hope that in the future you would give us the opportunity to change this past experience.

Respectfully,

Jorge Herrán
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2012 via mobile

We have a great time staying at the villa del palmar in cabo, it's nice to see the same friendly familiar faces there every year. Sandy Giles is so helpful, and all the activities that are going on at the hotel are always fun to participate in. You have to try the pizzas out of the wood burning oven.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, December 11, 2012
Thank you for your kind review. We look forward to welcoming you once again.

Cordially,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince Albert, Canada
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 27, 2012

This is the first time we used our timeshare ownership with the Villa Group and were happy with our experience. The staff were friendly and helpful and the location was great. We were in a one bedroom which was located in the far east building on the east side. This means we were next to an open space so sitting on our balcony was very quiet with no walls to look out at. We were on the 5th floor as well. The balcony was small but with a table and chairs so we spent mornings watching the sun come up. There was a small, but adequate kitchen so we did not do the all inclusive. We like to try different restaurants while away and enjoy eating in and cooking for ourselves.
The pool area looked fine but was quite busy. We enjoy hanging out on the beach so didn't really use the pools. The ocean was swimmable most days but with the waves on shore timing was critical in order to get out far enough to float around. We were there at the end of October so this may have some influence on how rough the water is. We were always able to get a lounger and an umbrella and a simple "No thanks" to the beach vendors if not interested in buying anything was adequate.
We were close enough to downtown that we could walk in about 20 minutes so spent some time at the marina and going to a few restaurants. We also bought groceries downtown and then hired a cab to return to the hotel.
A bit of advice - if you are not in the market for a timeshare and don't want to spend time at a presentation, don't accept any freebies. The timeshare people do their jobs well and it is high pressure sales.

Room Tip: Far east building as high up as possible if you want to be away from the action.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, December 11, 2012
We thank you for sharing your experience after your stay at Villa Del Palmar. We hope to host you once giant on your future vacations.

Cordially,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 26, 2012

We were invited to attend a time share pitch and that allowed us to stay at the Villa del Palmar at a very good price. All meals and drinks were included which was a HUGE plus because everything is pretty expensive if you are eating out at the restaurants. They do have kitchens in the rooms so you can buy your own food if you don't do the all inclusive. There is a SAM's Club across the street so bring your card if you are a member. There is also a walmart. Pretty funny to see these places in Cabo. Cabo is beautiful! Oh my goodness! Villa del Palmar is in the perfect location! You can take a water taxi for $10 each round trip to go to the arch and lover's beach. Don't get suckered into doing any other time share things because it takes too much of you short vacation time. We didn't mind the one at Villa del Palmar and even really considered it but we were suckered into sitting through a second presentation at Pueblo Bonita to get a bunch of freebies. I say "DON'T DO IT!" I felt like we wasted so much of our time there listening to two long presentations. We didn't mind the one at our hotel because we were actually interested but the second one was just frustrating and I left in tears. Just wanted to get to the beach and start relaxing before it was time to leave again. If you want to get downtown cheaply, there is a bus that will take you there for $1 instead of $12 like the taxi. You get more of the authentic feel that way anyway. Bargain for things for sure. It is Mexico and they start high but go low. This is a very nice hotel and I highly reccomend it. Service was good in some places (the sports bar and the italian restaurant but the bar tenders don't even look at you. Be prepared to wait a bit but you will get what you want if you are patient. Have fun! Jet skis were fun and worth the money. We bargained down to $55 for an hour which was way better than $90.

Room Tip: We were in room 2811 facing the parking lot and Sams. It wasn't the best view but we had gotten...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, December 11, 2012
We would like to thank you for the time you took to share your experience with others. Your comments are highly appreciated. We hope to have the opportunity to welcome you on your next vacations.

Sincerely,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washougal, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

This was our 2nd trip to this resort. We will go again! Our room was lovely, the view of the Sea of Cortez and the Cruise ships was gorgeous. Great Pools, tennis courts, workout room and spa.
The services was outstanding and we felt safe and secure. Super clean and well manicured. Excellent variety of entertainment and food. We want to bring our whole family next time!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this review, December 11, 2012
We thank you for your kind comments. We look forward to welcoming you once again in a near future.

Cordially,

Jorge Herrán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Beach Resort & Spa Los Cabos

Address: 0.5 Camino Viejo a San Jose, Cabo San Lucas 23450 , Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cabo San Lucas
#14 Top resorts Hotel in Cabo San Lucas
#16 Spa Hotel in Cabo San Lucas
#21 Romantic Hotel in Cabo San Lucas
#21 On the Beach Hotel in Cabo San Lucas
#24 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Villa del Palmar Beach Resort & Spa Los Cabos 3.5*
Official Description (provided by the hotel):
Villa del Palmar Beach Resort Los Cabos is "fun" with a capital "F," described by previous guests as "awesome," "enjoyable," and simply, "a great place to get away from it all." Soak up South of the Border comfort at Villa del Palmar Beach Resort Los Cabos, our family-friendly property with newly renovated rooms and an emphasis on entertainment. You can't help but smile the minute you see our Willy the Whale water slide.On any given day, you might see a crowd partaking in aqua-aerobics, water volleyball, or simply slipping and sliding into the pool (don't forget your camera!). In addition, the resort hosts a large variety of on-site activities including scuba diving, cooking lessons, a techno-arcade and theme nights featuring mariachi music, talent shows and more.The property also boasts a walk-out-the-door stretch of powdery sand, with gorgeous views of the turquoise surf and famous rock formation, El Arco. The recently updated all-suite property with its 460 air-conditioned units offers a range of "home away from home" options, be it a one-, two- or three-bedroom suite, sure to satisfy everyone in your group.While the area's beach and water sports get most of the attention, Villa del Palmar goes out of its way to offer the utmost in peace and tranquility. ... more   less 
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Also Known As:
Villa Del Palmar Beach Resort & Spa Los Cabos Hotel Cabo San Lucas
Villa Del Palmar Beach Resort And Spa Los Cabos
Cabo San Lucas Villa Del Palmar
Villa Del Palmar Los Cabos
Villa Del Palmar Beach Resort & Spa Cabo San Lucas
Villa Del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas

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