We booked our stay at Villa Del Palmar based on the activities they had listed on their web site; make sure you check out the room before agreeing to stay in it and make sure they guarantee you a view. This is definitely not a 5 star hotel. The staff was great but the hotel is old and should use the timeshare money from Villa Del Arco to remodel. I had hot water problems in our one-bedroom suite on the 8th floor. The room next to ours as well as the 7th floor had the hot water problem as well. It was so bad that in the morning if you did not get up at the crack of dawn to take a shower the hot water would stop running completely. We informed the front desk and each time they had someone work on it the hot water would run for an hour and shut-off. If we would have been able to move to Del Arco, I would have, but there was not any space. The hotel offered to move me to another room, and informed me that it was on the 2nd floor. When I went to investigate the rooms in buildings 1 and 3, I had to go downstairs into dark hallways to get to the rooms. I f you choose to stay at any of the Villas, stay at Villa Del Arco and visit Del Palmar for the activities . At Del Palmar request a room in building 1 or 3 on the 3rd floor or higher. Do not go during spring or winter break because the staff will be overworked and you will not get the attention that you deserve for the price you pay. My best advice to you is stay at Villa Del Arco it is a new property and the pool area is quite nice; no loud music, games, etc. The "welcome package" that the hotel offers is a timeshare presentation. Take the tour, get the gold card (useful at the hotel market, deli, spas, and fitness centers), ask for a free activity and a dinner to be included before you sign anything. I recommend you use the fitness center and spa at Villa Del Arco. The fitness center at Villa Del Palmer is small and does not have good ventilation in the cardio room. My husband and I both agree we will NEVER stay in Villa Del Palmar again!


(5 votes)





