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“Good location but dated” 3 of 5 stars
Review of Pueblo Bonito Los Cabos

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Pueblo Bonito Los Cabos
3.5 of 5 Resort   |   Playa El Medano, Cabo San Lucas 23450, Mexico   |  
Hotel amenities
Ranked #13 of 67 Hotels in Cabo San Lucas
Certificate of Excellence 2014
Walnut Creek, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Good location but dated”
3 of 5 stars Reviewed February 9, 2013 via mobile

Stayed here for many years. Love the staff and location but the rooms are now very outed. Food and drinks were not good this visit. Must have made some changes in the kitchen or are cutting cost. Nice that you can walk downtown.

Stayed February 2013
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,200 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (419)
Date | Rating
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English first
Houston, MN
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 7, 2013

First of all we want to thank Henoc for lining up our room prior to our late evening arrival. We stayed 2 weeks and wanted a great view of Lands End. The view was great and the maid service was also. We were impressed with the hotel. Very clean and well kept. Salvador at the pool was great. He was always making sure we had a beverage or food when we wanted. The location is top notch also. Nice to be able to walk the beach to the near by beach bars, restaurants and marina. We would recommend this hotel to our friends and family and we will return for another stay. The only negative is no free Wi-Fi in room. That would have made our overall review excellent.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2013

When we first got out of our transportation vehicle, we were greeted by Ozcar who was very friendly and helped us very much. We got there early(before check on) and Luis helped us get semi checked in. We booked all inclusive so he gave us our bracelets so we could eat and walk around until our room was ready. I am mentioning a lot of names I'm this review because we really felt valued and got to know each person on a first name basis. Antonio was our server and was great! We really enjoyed the food at cilantros! After our room was ready we decided to sit by the pool for awhile and hang out until we got hungry. We ate again at cilantros and had Raul as our server! He really made us feel special each time we saw him. Each morning for breakfast at LAs Palomas, Demetrio and DAvid was there with 2 orange juices and 2 water bottles! It was so sweet how they knew what we wanted and had it ready every single morning!! Each day we sat by the pool or on the beach. Another guy named David helped us on the beach and he always made sure we had drinks and food whenever we needed them! On the days we sat by the pool, Fredy and Gilberto were helping us. Hands down they were rockstars and really made us enjoy our time and constantly checked on us to make sure we were good. Lastly, Gregoro who works at cilantros was our server on many occasions. He made our honeymoon so special and on our last night he recommended food and desert and really did spectacular. Pueblo bonito really has the best employees and really hope they are recognized for this review. Tyler and I (Alison) could not have had a better honeymoon and know it was because we were handled by these wonderful, caring people. I can't wait to visit again! I can't stop smiling about our trip :)

Thank you so much! I'm sure I'm forgetting other people, but like I said once we got to know them we really only wanted these certain people to help us!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Los Cabos, responded to this review, February 6, 2013
Dear Alison,

We feel flattered after reading such a nice review, it is a pleasure for us to hear guests like you that appreciate the excellent service that our staff provides to each customer. Thank you for mentioning every person who made you feel welcome and comfortable during your honeymoon, we can guarantee that each of them we'll be recognized for such an outstanding job.

We'll be looking forward to meet with you again soon.

And congratulations to the newlyweds Alison and Tyler!

Sincerely,

Goyita Osako, Hotel GM
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White Plains, NY
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 5, 2013

We traveled 1/28/13 - 2/4/13 to this lovely little all inclusive gem. Last year my husband and I stayed at their sister hotel (The Rose) and enjoyed it so much that we wanted to come back. We brought 2 other couples along to share the experience with us.
We were on the All inclusive plan.
While still in love with the views and being right on the beach we did notice that there were a few changes made in the "all inclusive" that were less than satisfying to us. The biggest disappointment was not being able to get freshly made sushi for lunch anymore. Last year it was available from 2 pm into the evening. This year it was only made available starting at 6pm. In addition, last year I was able to get a clear tequila, and this year that was not available to me (even though it is less expensive).
We had a great time, the people are friendly and are willing to work with you to make your stay enjoyable. With proper management this resort could work it's way up to be one of the best. We thank Giovanni for his time and the service he provided us.
We stayed in 2 Luxury one bedroom units on the 3rd floor. Our other friends stayed at The Rose. Our room #314, was a very nice room, with a private bedroom with 2 double beds, it was very clean, with a spacious living room area with a pull out bed. The room was advertised to sleep 6 however, while there was room for 6 it would have been a nightmare. As it was, one of my biggest complaints about the room was that there was not another mirror aside from the bathroom mirror where one could get ready to go out. Could you imagine a family of 6 getting ready with one bathroom?
I love it here! The location is really the best there is in Cabo. With better management this gem will become polished once again.

Room Tip: If available ask for a room on the 4th or 5th floor. Your view won't be blocked by palm trees.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 4, 2013

My wife and I just spent a week at this hotel in Los Cabos. We were amazed that a nice property like this is so dismanaged. Our stay went like this:

We checked in to find out there were no rooms available. We were told they would have a room the next morning by 10:00. They nicely put us up at the next door ME Hotel. The next day we go back to the hotel to find out no rooms are available until 12:45. We thought this was a small problem but then found out everyone staying there had the same problems and they had us staying all over town. This problem continued all weekend for all incoming guests.

We were an all-inclusive trip and they checked us in, took our credit card info, and then put a bracelet on. We went to dinner and they said we did not have the credit info on record and resisted charging to our room. Where are the systems?

They had a big carnival party the next night and we ordered a drink. Sorry, the bar is out of the drink mix. Next day I ordered two glasses of red wine. The bartender poured the remaining wine out of two bottles from the previous day and filled a glass and a half, then said he was out of red wine.

One night the maid showed up to clean our room at 5:30 pm.

I never saw any management at this hotel and there were no signs there were any.
This is a nice hotel, but I would not recommnend it.

Room Tip: Choose? I was happy to just get a room.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Los Cabos, responded to this review, February 6, 2013
Pueblo Bonito Los Cabos’ main philosophy is to provide comfort and satisfaction to our guest, and we, the staff, work very hard to achieve that goal.
We are very sorry that in this case this reviewer experienced a different situation, but the hotel made its best effort to satisfy this reviewer during his stay. We hope that in the future our reviewer reconsiders his decision of returning to Pueblo Bonito Los Cabos, we'll be more than glad to welcome him and take care of him.

Respectfully,

Goyita Osako, Hotel GM
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Minneapolis
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 31, 2013

We decided to extend our stay in Cabo by two nights (following our one-week at Grand Sol Mar Land's End .... paradise to the utmost!!) and thought it might be fun to try something on the "other side" of the rock. While the grounds were lovely ~ flowers/foliage/trees/live flamingos ~ there were many things that we found most unpleasant here.

The noise in our room at night from the neighbor's t.v made it impossible to sleep well.
We notified hotel management but if they followed up on our complaint, it wasn't evident.
There was also a very obnoxious sound from the outside air conditioners so, unfortunately,
falling asleep listening to the waves on the beach just couldn't happen.

The rooms were very clean but BADLY in need up updating!! Lobby/entrance is beautiful but had a strange odor (possibly from cleaning solutions??). Yikes. For this price, they could - and should - do MUCH, much better. Our in-room coffee maker didn't heat up; I asked to have a complimentary pot of coffee sent up; we received an old Proctor Silex coffee maker instead.
Hmmm. Less than ideal customer service.

Poolside/beach chairs were plastic and cushions were very worn and uncomfortable.

Nice location along Medano Beach .... easy access to parasailing, paddle boarding and other water activities.

It would be nice to welcome guests with a letter explaining what the two restaurants are serving and/or other daily activities. We found out too late about the "cocktail making" class and the "lobster/shrimp" dinner night. Missed out on both.

All-in-all, this is a very average to somewhat subaverage hotel considering other options in the area.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, CA
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 30, 2013

First off, it's with a heavy heart that I can only give the Pueblo Bonito 3 stars. I've stayed there about 5 times now, and my most recent stay may be my last.
The location is the best in Cabo - on Medano Beach, you can walk to town...
The hotel is fairly quiet (unlike the Me Hotel and Nikki Beach next door which would be a nightmare if you are over 25), the rooms are fine (could use a major overhaul, but clean and spacious), the food is fine, especially if you order lunch at the pool/beach, service is friendly, but poorly trained. They definitely try to give you the time share sell, but you can avoid it if you see it coming.
When we arrived last week, we were told they were overbooked and we would have to stay at the Rose next door. I had reserved 3 one-bedroom ocean view suites (all the rooms at the Los Cabos are ocean view) for my family. Instead they had us in a 2 bedroom suite and one regular room for 6 people that were on opposite sides of the floor. The 2 bedroom suite was nice, nor did we want a regular room - both without ocean views. When I complained later to the manager - she agreed to give me a $200 credit and breakfast for 4 at the hotel restaurant. When 3 of us showed up for breakfast on Sunday before we left, they told us we could only have the eggs and pancakes from the buffet, not the rest of the buffet - fine, but then when we ordered waters, told us we would have to pay for them. WTF? Where is the customer service in this place. Then, the last night, after we had used credit cards at the restaurant, spa and stores the whole time, they put a note under the door with a hotel credit - not a credit to my credit card. I had to spend another 30 minutes going from the Blanco to the Rose and back to try to sort it out (I finally got the credit).
The management in this place needs to get on it, or they are going to scare away all their loyal customers.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Los Cabos, responded to this review, February 6, 2013
We are very sorry that this reviewer, after 5 times of staying in Pueblo Bonito Los Cabos, has changed his mind about our staff and management. Our main goal is our guest’s satisfaction and we are very sorry for the misunderstanding with his reservation and credit.
Our staff works very hard to render an excellent service to our guests and our philosophy of guest’s satisfaction has always characterized us.

This comment will be shared with all the Pueblo Bonito Rosé’s staff and we will continue striving for the excellence in service.

Yours cordially,

Goyita Osako, Hotel GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Los Cabos

Address: Playa El Medano, Cabo San Lucas 23450, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Cabo San Lucas
#8 Top resorts Hotel in Cabo San Lucas
#12 On the Beach Hotel in Cabo San Lucas
#16 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Pueblo Bonito Los Cabos 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
In Cabo San Lucas at the tip of the Baja called Land’s End lies the Pueblo Bonito Los Cabos, a luxury beachfront hotel surrounded by the magnificent desert, abundant sea life, inspiring coastline and many activities that Los Cabos has to offer. This casual Los Cabos resort offers the perfect combination of excitement and solitude. Situated on the clean golden sands of El Médano beach close to a multitude of water sports, Pueblo Bonito Los Cabos offers pampering service and fine accommodations. Now offers a deluxe all-inclusive option which includes all resort restaurants and bars, as well as those at sister property Pueblo Bonito Rosé Resort and Spa. ... more   less 
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Also Known As:
Pueblo Bonito Blanco Los Cabos Hotel Cabo San Lucas
Pueblo Bonito Los Cabos Cabo San Lucas

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