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Pueblo Bonito Los Cabos: Traveler Reviews

3.5 of 5
Playa El Medano, Cabo San Lucas 23450, Mexico
Hotel amenities
Pueblo Bonito Los Cabos
Ranked #23 of 67 hotels in Cabo San Lucas
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495 reviews from our community

Traveler rating
    257
    146
    48
    32
    12
See reviews for
Families
118
 
Couples
210
 
Solo
10
 
Business
1
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vancouver, Washington
1 review
1 helpful vote 1 helpful vote
“November 12-19, 2012”
2 of 5 stars Reviewed November 25, 2012

I have to say we loved the staff there. It was clean and very hospitable. The problem I have is while we were there we lost our Visa card, my Bible, a tile picture made for us and a personalized bottle of tequila.
Yes, the values of all this were probably not much but it was truly hard to lose things there and get no response from the hotel. Especially my Bible. I had pictures in there that are irreplacable....not to mention my years of study in that Bible.
I so wish that we could get a response from Management about this however. This was my very first vacation and I feel very disappointed.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Melva W about Pueblo Bonito Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBLosCabos, General Manager at Pueblo Bonito Los Cabos, responded to this review
November 27, 2012
We appreciate this reviewer’s comments, Our staff is our great pride and they work very hard to render an excellent service to all our guests.

After checking our reports, this reviewer was helped by our staff to look for their stuff, as they said that they lost it by the pool area, but unfortunately nothing was found. The hotel cannot be responsible for all our guest’s belongings, but all assistance was provided to search their belongings, unfortunately they did not appear. I am very sorry for that.

At Pueblo Bonito Los Cabos we do our best effort to satisfy our guest’s needs, but in this case, there is nothing else we can do. Our most sincere apologies.

Sincerely,

Pueblo Bonito Los Cabos General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sacramento
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Going downhill needs updating”
2 of 5 stars Reviewed November 25, 2012

Been coming here 20 years, and we used to have big beautiful birds, free owners party, free drink coupon, free Internet,fax service, paper towels in rooms, Hotel rooms are outdated with old tv's , holes in drapes, uncomfortable furniture, broken closet doors. Old beds and bedding. Sometimes at night there is a terrible sewer smell and there is a smell of too much cleaning product around most of the hotel. On the positive the staff and pool areas and location are great. This hotel needs a serious update!

  • Stayed November 2012
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by ellasacramento for Cabo San Lucas
Ask ellasacramento about Pueblo Bonito Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, California
1 review
“#1 in Location, Room Views, and Customer Service”
5 of 5 stars Reviewed November 19, 2012

We recently stayed a week at the Blanco and had a wonderful stay! Our check-in was smooth and Henoc at the front desk went above and beyond to accommodate our requests. His customer service was top notch! The rooms were very clean and the view from the balcony was breath-taking. Watching the sun rise each morning from our balcony was beautiful! We hung out by the pool most days, and took walks along the beach. Although you need to go early to the pool each day to reserve your chair, the pool never felt crowded. They had daily activities in and around the pool area which several people seemed to enjoy. The service at the pool was good and the servers were very good about reminding you about happy hour and would check on us often. We had no complaints about the food at the resort, however, we usually walked downtown to some great restaurants. (Maria Corona & Solomon's Landing were our favorites). The location is the best in Cabo, the views from the resort (and your room) are amazing, and the customer service is outstanding! The Blanco will definitely be our first choice on our next visit to Cabo.

Stayed November 2012, traveled as a couple
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Ask Sandra J about Pueblo Bonito Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
1 review
“Great time in Cabo!!”
5 of 5 stars Reviewed November 19, 2012 via mobile

Just spent two weeks in Cabo...week 1 at Pueblo Bonito. Henoc really helped out with an upgrade to the room our first 2 night's...and so we had a great room with a great view for 8 days!! Thanks again PB Blanco.....and thanks to Henoc and the wonderful staff...see you next year!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JoeJetSki about Pueblo Bonito Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Excellent vacation”
5 of 5 stars Reviewed November 19, 2012 via mobile

Nov 4 2012 was the start of our excellent vacation. We were pampered by the staff at PB Blanco to the point that we thought we were on a cruise ship but it was better since we were on land and in charge of our daily schedule. What set the tone for our excellent trip was front desk manager, his name is Henoc. Henoc really pays attention to details. He made us feel welcomed and explained the layout of the resort. His goal was to make sure we had a great vacation. And that we did: the food and beverages are excellent as well were the staff. Paloma's and Cilantro restaurants staff provided excellent service. Those staff members were: Demetrio,Edgar,Azucena and Iyette. The beach waiter was named Margarito and he remembers your name a drink preferences. Margarito is the MAN. He also provides excellent service. The whole resort is very clean and well taken care of. Our room attendant, Miriam did an excellent job taking care of our room. Also we dined at the PB Rose-Nare Nostrum and received excellent service from Eduardo whom was our waiter in the evenings. The food was excellent as well. We really enjoyed the all inclusive option. We stayed on the third floor and had great views of the ocean. We plan on going back. Thank you PB Blanco for our excellent vacation. R Geigle- CA

Stayed November 2012, traveled with family
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Ask Rhonda G about Pueblo Bonito Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Los Cabos

Also Known As:
Pueblo Bonito Blanco Los Cabos Hotel
Pueblo Bonito Blanco Los Cabos Hotel Cabo San Lucas
Pueblo Bonito Blanco
Pueblo Bonito Los Cabos Cabo San Lucas
Address: Playa El Medano, Cabo San Lucas 23450, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotels in Cabo San Lucas
#17 On the Beach Hotels in Cabo San Lucas
#21 Family Hotels in Cabo San Lucas
#32 Romantic Hotels in Cabo San Lucas
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
In Cabo San Lucas at the tip of the Baja called Land’s End lies the Pueblo Bonito Los Cabos, a luxury beachfront hotel surrounded by the magnificent desert, abundant sea life, inspiring coastline and many activities that Los Cabos has to offer. This casual Los Cabos resort offers the perfect combination of excitement and solitude. Situated on the clean golden sands of El Médano beach close to a multitude of water sports, Pueblo Bonito Los Cabos offers pampering service and fine accommodations. Now offers a deluxe all-inclusive option which includes all resort restaurants and bars, as well as those at sister property Pueblo Bonito Rosé Resort and Spa. ... more   less 
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