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“Great as usual!” 5 of 5 stars
Review of Pueblo Bonito Rose

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Pueblo Bonito Rose
3.5 of 5 Resort   |   Playa El Medano, Cabo San Lucas 23410, Mexico   |  
Hotel amenities
Ranked #24 of 68 Hotels in Cabo San Lucas
california
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Great as usual!”
5 of 5 stars Reviewed June 22, 2013

Visited the Rose the first week of June and, as it has been in the last few years, it was great. I was a bit concerned when I read some of the reviews earlier in the spring as what they were describing was not the Rose we have come to love. But then it was spring break and all the craziness it brings. Realistically you can't blame the resort for the rudeness and stupidity of others. We didn't do the all-inclusive as we like to venture out. We did, however, have breakfast on site every morning and certainly meals at poolside during the day. Everything was great, especially the service poolside, in particular Gerardo and Wilver, who on the second day knew our last name and addressed as such. We did tip well, we always do, no matter where we go, not only on the bill, but by giving tips to the servers personally. I noticed that, in contrast to other years, fewer people were giving personal tips, maybe because of the all-inclusive. That's a shame as the workers work hard. As for the prices of food and drinks, some people may find them expensive, but for us, who live in San Francisco they were comparable and some even cheaper. Check-in was effortless, yes it's annoying having to get your pool cards from someone who tries to persuade you to go a timeshare presentation, but a few no's did the trick. We were only approached one more time during our stay and a simple no was enough. This is not unique to the Rose, all resorts do it and these people are just doing their job. I just wish it were that simple to discourage the annoying timeshare hawkers at the airport, but we have been coming to Mexico for about 15 years (not always Cabo) and have learned to deal with it. As for the "reserving" of pool chairs, again not unique to the Rose. For us, who are early risers, we usually got our towels as soon as they were available and used them the rest of the day. By 11AM there were still many lounge chairs available and not too many with towels on them and not occupied for hours.What does annoy me is the fact that there are towels on chairs in the evenings way past the time they should be turned in and in the morning before the towels become available. Obviously these people did not return the towels by the specified time on the pool card. Maybe a fee should be charged for not returning towels on time, but I can just hear the uproar. People should take note, however, in some resorts in other parts of the world such fee is imposed and lounge chairs,umbrellas, and cabana are not free. Even in Waikiki an umbrella can run about $25 per day and a cabana much more than that. At the end of the day, your vacation is what you make of it. People react to how you treat them. If you're set on find something wrong, I'm sure you can find fault with just about anyplace. If you can believe it, I heard an European couple complaing about the "chemicals" in the pool and the fact that there was no Mediterraen style food or cooked Mediterraen style. Hello.. this is Mexico. Enough said.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose, responded to this review, June 25, 2013
Dear Reviewer,
We feel flattered after reading such a nice review, we really enjoy welcoming people with positive attitude like you. It is great to hear you had an enjoyable and fun stay at Rosé, we really appreciate your tips that are very helpful for our future guests. Hope to welcome you anytime soon!

Sincerely,
Goyita Osako, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,802 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
Date | Rating
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English first
Boise
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2013

enjoyed our family stay at PBR. The resort is what we want. Excellent friendly staff who hustle and work hard to help us be comfortable.The rooms and grounds are spotless. Access to town and the beach are easy. The prices for food and drinks are VERY reasonable. A special thank you to Armando at the pool for being such a great waiter!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 20, 2013

Seven of us girls stayed at the Pueblo Bonito Rose June 13-18. We could not have picked a a better resort. The rooms were exactly as pictured, the grounds impeccable and the staff absolutely wonderful. The proximity to town was great and we felt safe everywhere we went. The food at the resort was good, not spectacular. One thing you have to get used to in Mexico is that meals tend to take a while. Nothing is fast...but then again, you're on vacation! We are already planning a return trip to Pueblo Bonio Rose!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose, responded to this review, June 21, 2013
Dear Reviewer,
We really appreciate your nice comments about our resort, it is great to hear you had such an enjoyable time with your girlfriends. Looking forward to welcome you and your friends anytime!

Sincerely,
Goyita Osako, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

My wife and I just returned from a four night stay at Pueblo Bonito Rose. We were there for our 10 year wedding anniversary. We would definitely recommend staying at this property. First and foremost, the staff is wonderful. Everyone has a smile on their face, everyone is friendly, and everyone made an effort to help us find what we were looking for. In particular, two staff members stood out...Iliana at the front desk, and Ricardo at the Concierge desk.

The hotel is close to "downtown" Cabo, so if you are looking for daytime activities there or nightlife there, then this hotel is a good choice. Also, the beach at "Rose" (as the locals call the hotel) is beautiful. Nice, sandy beach with clean water to swim in. Like most hotels in the area, they have a section of lounge chairs on the sand, so if you don't want to throw a towel down on the sand, the chairs are an option.

We went for the all-inclusive food and drink option. It was around $77 per day, per person (we purchased it when we checked into the hotel). On the plus side, we didn't have to think about where we were going to eat our meals, and when ordering, we didn't have to think about the cost. We just ordered, which was nice. On the minus side, the food wasn't that great. I thought it was just mediocre, but I'm a picky eater. My wife, who is not picky, also thought the food was just ok. Fortunately, she loved the sushi, and ordered it every meal, so we got our money's worth on all the sushi she ate. If we went back, we would most likely NOT choose the all-inclusive plan, and would do a food shopping at the market, since the room had a full kitchen. We would supplement any "home cooking" with a few restaurant meals. That being said, taste is so subjective, so your mileage may vary. You may love the food, and therefore, it would be totally worth it.

Oh, also, if you're used to fast, American-style service, you might be disappointed. It's Mexico, so things are slower. You need to accept that if you want to have a better experience. Just expect that your food will take longer to arrive than you're used to.

I haven't even mentioned the drink part of the all-inclusive. My wife and I don't drink much alcohol. An occasional beer and margarita, but that's all. If you like to drink, then the all-inclusive option obviously becomes much more attractive.

My only other gripe about the hotel was that if we wanted a consistently hot shower, we had to take it first thing in the morning. Most of our showers were taken late in the afternoon, and the water temperature would fluctuate during the shower. It wasn't such a big deal to us, and maybe it was specific to our room, but I thought I'd mention it.

In conclusion, if you're going to stay near downtown Cabo San Lucas, the Pueblo Bonito Rose is definitely a property to consider. Excellent staff, nice rooms, great beach.

Have fun!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chico, California, United States
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 18, 2013

My family has a time share here so I have been coming here for 15 years and have never had a problem. The rooms are nice and have a Spanish feel to them. The staff is always welcoming and friendly. Every thing is always clean. Poolside service and maid service everyday. The hotel opens up to the beach and is about 20 yards away from the huge pool and the hotel is only a 5 minute walk to downtown. The pool is very kid friendly and has a shallow end just for the kids. DO NOT do all inclusive! There are so many great restaurants downtown that are losing business from the all inclusive deals. I highly recommend this place.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose, responded to this review, June 19, 2013
Dear N Yates,
We appreciate your kind remarks and the time you took to review us, we also would like to thank you for your preference on choosing Pueblo Bonito Rosé for 15 years in a row! Guests like you are what make us feel satisfied for the quality of the service we strive to provide each day.

Best Regards,
Goyita Osako, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 18, 2013

This is our third trip to Cabo, but definitely the most fun, relaxing & enjoyable. While the PBR is not the "grandest" we have stayed in, it well exceeded our expectations. The Guest Services Desk, specifically the staff of ANDREA, LIA, PERLA, NESTOR GARCIA & EDMUNDO/EDWARDO (not sure), were the most pleasant, courteous, polite & well-mannered we have ever seen in our many years of travel. We had to make several requests based on my health status & another matter, which may have been an issue elsewhere, but these individuals went over & beyond to assure we were satisfied. Unfortunately, while standing at the desk, I observed some very rude, demanding AMERICANS, but Guest Relations stayed composed & remained the professionals they are. (I apologized to them that "people like that make me ashamed to be an American.") Location, Location, Location! Grounds are kept beautifully! Be sure & go next door to the "sister" resort & have the coconut shrimp at the restaurant, Cilantro's ~ yummy! Yes, some of the buffet food is mediocre (isn't all buffet food like that?), but you can order a la carte' at the restaurants. The Spa is just amazing with hot, warm & cold dip tubs. Massages are awesome! All the staff from the grounds to the waiters to management were friendly & always greeted us warmly. Yes, the vendors walk the beach, but behind ropes & will only address you if you show interest. (This is how many make their living.) Yes, you may be asked (more than once) about timeshare presentation(s), but just say "No thank you" politely. (This is how some make their living.) After all our country has been & is currently going through, be humble & treat these people with the respect they deserve. Will definitely return! Thanks PBR for our best Cabo trip ye!! Blessings........Richard & Donna Baldwin, Atlanta, GA

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 18, 2013

We just returned from a four-night stay at Pueblo Bonito Rose and can honestly say we made a great choice for our first visit to Cabo (after MUCH research). The resort was clean, and staff incredibly helpful-if you need something just ask and if possible they will do their best to accommodate. Our room was very clean. However, the shower temperature did not stay constant, oscillating back and forth from scorching hot to cold and back. We were only asked about timeshares/touring their properties once or twice (we arrived at the hotel ~9:30pm); we told them we were not interested without issues.

We opted for the all-inclusive plan (pre-purchased), and were very pleased with the variety of food/beverage choices. Since we were only there for four nights the all-inclusive plan greatly simplified meals and let us maximize time relaxing on the beach and at the pool. Breakfast was tasty with many options-service was mediocre. Yes, there are birds all over and you need to watch out-if you get up from the table, they will try to take any uneaten food (this did not really bother us). We ate lunch every day on the beach lounge chairs (Israel was a WONDERFUL server; SO helpful and polite, despite being so busy!), and enjoyed the Singapore noodles, sushi, fish/steak tacos, chicken sandwich, and appetizers (wings, shrimp cocktail, etc). Dinners were average-the Mexican theme night (next door at the Los Cabos) was nice, and dinner at Cilantro's (ordering off the menu) provided ample choices with decent food (although service was horrendously slow). Based on reading other reviews the food was as-expected and we were not displeased. The only complaint is that the desserts were not very good (almost inedible).

Pueblo Bonito Rose is in a great location on Medano Beach-we walked to the mall and marina/downtown area (~10 minutes), and felt very safe. Other reviewers have noted the beach vendors-yes, they do ask you every few minutes if you want to buy something but a simple 'no thank you' works great. These vendors are not unique to this property and are along the entire beach. If you do not want to be bothered by them stay by the pool. If you stay on the beach and don't get a cabana, the staff will gladly set up an umbrella to provide some shade.

The pool is nice and well-maintained; however, we thought it could have been a little warmer. Also, the chairs did fill up around mid-morning.

We debated quite a bit whether to rate the hotel a '4' or '5', and agreed we would give Bonito Rose a 4.5 if possible-we have no major complaints, and overall had a very enjoyable time.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pueblo Bonito Rose

Address: Playa El Medano, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Cabo San Lucas
#17 Family Hotel in Cabo San Lucas
#18 On the Beach Hotel in Cabo San Lucas
#24 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Pueblo Bonito Rose 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Experience the many colors of Land's End and El Arco. Stroll to the vibrant downtown Cabo San Lucas, filled with restaurants and clubs. Walk on the few swimmable beaches in Cabo or just relax shades of crimson poolside or from your private balcony. Discover a restful spa and resort where warm hospitality and beauty harmonize to create the greatest of pleasures. Now offering a deluxe all-inclusive option which includes all restaurants and bars, as well as those at sister resort Pueblo Bonito Los Cabos. ... more   less 
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Also Known As:
Pueblo Bonito Rose Hotel Cabo San Lucas
Pueblo Bonito Rose Resort
Pueblo Bonito Rose Cabo San Lucas, Los Cabos

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