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“Great week in the sun” 4 of 5 stars
Review of Pueblo Bonito Rose

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Pueblo Bonito Rose
3.5 of 5 Resort   |   Playa El Medano, Cabo San Lucas 23410, Mexico   |  
Hotel amenities
Ranked #29 of 65 Hotels in Cabo San Lucas
Indianapolis, Indiana
1 review
2 helpful votes 2 helpful votes
“Great week in the sun”
4 of 5 stars Reviewed February 4, 2013

Our first trip to Mexico and we stayed at the Pueblo Bonito Rose. Great location, my wife and I walked into town every night to eat and go to the bars. Walked back to the room late at night with no problems and safety was no problem. The beach was nice rooms were clean and the maid service was great. Grounds were always clean and very well maintained. Staff is top notch, from the doormen, front desk, best part was wait staff at the pool and beach. We made sure we had Guadalupe each day, he went way above of just doing his job. He made sure all guests he was waiting on were taken care of on their vacation. We will be coming back next year to stay again and get out of the snow.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,489 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (420)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Lynnwood, Washington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013

We stayed at the Pueblo Bonito Rose on our first trip to Mexico, the location was great and we were pleasantly surprised to be upgraded when we arrived. The grounds were beautifully maintained with avaires to enjoy along with two black swans swiming in a pool. The daily maid service was great and also unexpected.
We opted for the all inclusive this time and not sure if we would do that for the full duration next time as the room have a well equiped kitchen.
From the front desk, concierge, wait staff, food expeditors, and beach area servers, we were treated royally and I found all the staff very pleasant and was appreciative that they helped to make our first excursion to Mexico so enjoyable.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose, responded to this review, February 4, 2013
Thank you very much to this reviewer for his excellent comments. These kind of comments motivates us to continue striving for the excellence in service.

Our maid staff will be very happy to know that they fulfill their expectations, as well as the rest of the Pueblo Bonito Rosé’s staff. Our all inclusive program has become very successful and our rooms have maintained a very well equipped kitchen, the options that we have are very wide and satisfactory and most of our guests purchase this program. Thanks again to this reviewer.

Sincerely,

Goyita Osako, Hotel GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 30, 2013

Nice place, was a dissappointed that we could not get an upgrade to a bigger room with all of the availability they had. All of the other times they have upgraded us to bigger units. They said we would have to pay extra to get an upgrade. It has taken us a while to come back to Mexico for various reasons and not sure we will return. Would not buy the all inclusive again, has limits they don't tell you about.

Room Tip: make sure the rooms are on the south side, as the north side is noisy.
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose, responded to this review, February 5, 2013
We are very sorry that this reviewer did not get an upgrade as expected. Fortunately the occupancy of the hotel has been 90% average and it is very difficult to grant a free upgrade. Regarding the all inclusive program, the only condition it has is the access to Fellini’s restaurant, where the users of this program will pay only $ 10 USD. per person. Also some premium drinks are not included, but mostly all of the beverages are included (vodkas, whisky, tequila, beer, etc.) a letter with all the description of the program is delivered upon arrival. The variety of the program is very wide, considering that we have 4 restaurants, two bars, two pools from both hotels (Rosé and Blanco) and 8 theme nights.

We hope that this reviewer reconsiders his decision of using our all inclusive program, as it has become very successful among our guests and we will be very honored to have him as our guest in the near future.

Yours cordially,

Goyita Osako, Hotel GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2013

This is one of the best vacation spots in Cabo, along with the Blanco, next door. PB has 3 vacation resorts in Cabo: Rose, Sunset Beach on the Pacific side, and Blanco. All are timeshares but the Blanco will be converted in a few years back to a hotel due to its spectacular location on Medano Beach. The PB Group has one adults only hotel/spa on the Pacific side that is expensive but very exquisite, which I have not stayed at and has considerable excellent reviews: the Pacifica. A golf course is now being built next to this resort.

Room Tip: Shop in town, must eat at all 3 hotels' restaurants. Drive to San Jose del Cabo. You will have t...
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  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Illinois
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2013

The old adage still holds; location, location, location. First off, the staff is top notch, from the doormen, front desk, wait staff at the pool (could be a few more of them), to the room attendants, all first rate. And the grounds, pool area, access to the beach, all fantastic. But, the resort is kind of off the beaten (and I mean BEATEN) path. Figure on taking taxi's to get around. Sidewalks are a joke and places where there are sidewalks never heard of a curb-cut; 12" dropin some spots. Forgot to mention the fantastic job the activity director Alex did. She did a superb job. Also, the one on-site restaurant is on the second floor, with no elevator. Staff wanted to carry my wife up the steps (she uses a wheelchair). Told them we'd sit in the restaurant on the main floor and they could bring the food down to us, like at the Italian Village in Chicago. While I'm on the subject of accessibility, room had a tub/shower and toliet had added on grab bars. Staff did supply a shower chair once I requested one; should have been there (roll -in shower would have been better). Short walk to The Office on Medano Beach, that was a plus. Would be a 5 star review if the location was better.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
athens,ny
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 27, 2013

My Husband and I stayed last week at the rose. Although there are very few ocean front/view rooms, we were satisfied with our second story condo with a view of some of the pool. Daily maid service was great and you could walk into town. The nice part of staying here is that you can also visit Pueblo Sunset Beach Resort and also use the other sister hotel the Blanco. This is our third winter stay in Los Cabo's . All of the pools at these 3 resorts are lovely.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose, responded to this review, January 29, 2013
Dear Customer,

Thank you for showing your appreciation for our hotel, we strive really hard to make guests like you feel welcome and comfortable with us, we're happy to hear you enjoyed our other resorts and we'll be more than glad to have you and your husband at any other Pueblo Bonito Resort soon.

Sincerely,

Goyita Osako, Hotel GM
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 25, 2013 via mobile

Beautiful, beautiful place to stay. Had all-inclusive. To be treated so awesome by some of the servers was fabulous. Special thanks go out to Wilver, Roberto, Janvier, & of course Pablo. They welcomed u like u were in their home!!! Great service - guys.!!
Would like to see a little more nightly entertainment,doesnt have to be extravagant, with the bar open till 12.Circus Circus was beautiful & extremely enjoyable.
And another bar with chairs to sit around, just to be able to enjoy the beautiful scenery.
One suggestion, could have more communication between Bellboys & Frontdesk, as we had to make about 3 calls to frontdesk & 2 hours just to get our luggage delivered to our room.
Thanks

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose, responded to this review, January 29, 2013
Dear Valchri,

We feel flattered to hear you had a wonderful time at Pueblo Bonitto Rose, one of our main goals is to make our guests feel like home and we're so glad to hear our staff made you feel that way.

We appreciate your comments and feedback and we will continue working hard on being better day by day.

Sincerely,

Goyita Osako, Hotel GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Rose

Address: Playa El Medano, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Cabo San Lucas
#18 Spa Hotel in Cabo San Lucas
#23 On the Beach Hotel in Cabo San Lucas
#27 Family Hotel in Cabo San Lucas
#28 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Pueblo Bonito Rose 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Experience the many colors of Land's End and El Arco. Stroll to the vibrant downtown Cabo San Lucas, filled with restaurants and clubs. Walk on the few swimmable beaches in Cabo or just relax shades of crimson poolside or from your private balcony. Discover a restful spa and resort where warm hospitality and beauty harmonize to create the greatest of pleasures. Now offering a deluxe all-inclusive option which includes all restaurants and bars, as well as those at sister resort Pueblo Bonito Los Cabos. ... more   less 
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Also Known As:
Pueblo Bonito Rose Hotel Cabo San Lucas
Pueblo Bonito Rose Resort
Pueblo Bonito Rose Cabo San Lucas, Los Cabos

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