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“Pueblo Bonito Rose - not a great value” 3 of 5 stars
Review of Pueblo Bonito Rose

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Pueblo Bonito Rose
3.5 of 5 Resort   |   Playa El Medano, Cabo San Lucas 23410, Mexico   |  
Hotel amenities
Ranked #24 of 68 Hotels in Cabo San Lucas
Seattle, Washington
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Pueblo Bonito Rose - not a great value”
3 of 5 stars Reviewed November 24, 2012

I have traveled all over Mexico and have stayed in hotels all over the spectrum, so it is with that perspective that I write this review. We chose Cabo because it was the most convenient for my family members from different states to get together. We wanted a nice place and all inclusive to make it easy for everyone.
The positive aspects of the resort are the location and the nice rooms. The food at the restaurant was very good and the pool was nice.
At check in we were told that our family of 3 parties could not have rooms near each other because they were at capacity. Our rooms could not have been further apart if they had planned it that way. Come to find out, the place was at less than half capacity the whole time we were there, so maybe the desk staff was expecting a tip - I'm not sure. Not a big deal but it was an inconvenience for my elderly parents.
Don't upgrade to a junior suite. The bedrooms in these suites are by the walkway and you will be awoken at all times of the night and morning by other guests walking by or the maid's cart. The regular rooms aren't set up that way and are just as comfortable. The rooms are really lovely and well-appointed, but the beds are small - slightly larger than a single, so you and your spouse either have to sleep apart or risk falling out of the bed.
We had the all-inclusive bands, which the servers and bartenders treated with indifference and at times, hostility. It took about 2 days of heavy tipping to win them over and get them to brighten up when they saw our group. I had never experienced this in other areas of Mexico. There is usually a graciousness that sets Mexican hospitality apart from any other country. This was a new experience for me.
The front desk never had change so that we could tip their staff. In general, I felt a general lack of care whether we were there or not.
In this economy, I 'm surprised they don't try a little harder to please their guests and even get them to return. I did not dislike the resort but for the price we paid, it was not a good value and I would not stay there again. The next time I want an all inclusive experience on the beach, I'll be taking my money back to Dreams.

Room Tip: Don't upgrade to a junior suite. You will hear hallway noise all night and morning.
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,803 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
Date | Rating
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  • Portuguese first
  • Spanish first
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English first
Caiif. Bay Area
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 24, 2012

Pros: We had a very nice room with a great view. The Hotel was kept up well and the grounds were always being cleaned, The staff was friendly and helpful. Walking distance to town or a short $6/70 peso taxi ride to town. Cons: We didn't eat there but once, at the Fiesta Night Dinner. The food was not good and the entertainment (all at $50 per person) was not very good. Our biggest complaint was finding a poolside seat in the shade. The Hotels lets people come down at 8am, set up seating, leave, to come back later in afternoon. Then leave again and come back hours later. Although against Hotel policy, this happens and you can't find a seat. Recommendations: Strongly Complain the first day, and every day, that they enforce the no saving seats for over an hour policy. Eat out, see the town and great food in Cabo.

Room Tip: 3rd floor and up. We had 3032 and it was great.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 23, 2012

We tried to check in at 1:30 and were told 30 minutes. We went to have lunch spend one hour on mediocre food can back and were told another 30 minutes. No one showed us to room. Room is old and shower is dingy. Beds against walls couch worn out floor makes you sock dirty after a few steps food is poor. We have luxury two room suit and it is crapy. I am paying close to 450$ per night . Will never come back at any price.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tacoma
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 22, 2012

The start of the rainy season in Washington state found us looking South to Cabo San Lucas for a week of sun and fun. Went back to the Pueblo Bonita Rose which always promises a great time with outstanding service. Once again we found a "star" who make our stay memorable. Our beachside food and beverage attendant Guadalupe Armenta Montoya saw to our every need. Whether it be a pina colada or just a bottle of water he was always professional and cheerful. Each day we couldn't wait to get back to the beach to receive Gaudalupe's excellent service. Great job Guadalupe, we'll be back.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 21, 2012

New management has taken over. Cutting corners at every opportunity.
Their attitude is evident everywhere - especially to owners of timeshares. Gone are the free drinks upon arrival. Guests are limited to one pool towel per person.They oversell rooms, the poolside drinks are basically undrinkable , no real happy hour ( the new hour is between 2 and 3 pm....), pillows are hard rubber, no longer paper towels in the rooms, they keep breaking promises made during the sales presentations. Rumor has it the free bus service offered will soon be charged for.
We have been coming for 5 years and the decline is very evident.
For heavens sake don't even think of buying anything here.... And if you do, use eBay or Redweek to pick them up for a song.

Room Tip: Stay away from the bird cages. They will wake you up at 5 am
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBRose, General Manager at Pueblo Bonito Rose, responded to this review, November 28, 2012
Dear guest:

We would like to thank you for staying with us and for the feedback you're giving above.

We are truly sorry to hear that you didn't enjoy your vacation at all. Our hotel policies have not changed since you last stayed with us, happy hour and free drinks are decisions that the hotel make for our guest convenience , and every procedure is handled by the hotel manager.

We're glad you got the chance to talk to the General Manager during your stay and that every issue was well explained to you. Pueblo Bonito Rosé strives to give the best service and maintain its guests satisfaction, we are sorry that you didn't meet your expectations during your stay and we hope that in the future you give us the opportunity to serve you better.

Yours cordially,

Goyita Osako
PB Rosé General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Visalia, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed at PB Rose week of 10/28-11/4. We are owners at PB Sunset Beach (5 stars) and wanted to try resort in town. Loved being able to walk down the beach for breakfast and into town for dinner. Did not do all inclusive but did have lunch at the pool a few days. Good food but overpriced. Lovely room but could use some updating. Staff was great and room always clean. Beautiful property. Loved all the activities at the pool. Service at pool a bit slow. All in all great week. Not sure if we want PB Sunset next time or Rose and close to town. Time will tell.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2012

Such an amazing property! The staff was wonderful, the food was good and our room was very nice. I loved how close the resort was to town and in proximity to the other resorts. Everyday, they featured activities and different foods. The spa did an awesome job on my mani/pedi and pregancy massage. The beach was gorgeous!!! There is nothing like sitting on the beach and feeling the breeze of the Sea of Cortez on your face. We loved it so much that we bought a timeshare at the Sunset Beach! Can't wait to come back.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Rose

Address: Playa El Medano, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Cabo San Lucas
#17 Family Hotel in Cabo San Lucas
#18 On the Beach Hotel in Cabo San Lucas
#24 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Pueblo Bonito Rose 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Experience the many colors of Land's End and El Arco. Stroll to the vibrant downtown Cabo San Lucas, filled with restaurants and clubs. Walk on the few swimmable beaches in Cabo or just relax shades of crimson poolside or from your private balcony. Discover a restful spa and resort where warm hospitality and beauty harmonize to create the greatest of pleasures. Now offering a deluxe all-inclusive option which includes all restaurants and bars, as well as those at sister resort Pueblo Bonito Los Cabos. ... more   less 
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Also Known As:
Pueblo Bonito Rose Hotel Cabo San Lucas
Pueblo Bonito Rose Resort
Pueblo Bonito Rose Cabo San Lucas, Los Cabos

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