Reading through some of the negative reviews on this site, I have to say I honestly can't imagine how anyone could have a horrible time here. I found the service spot on from the check-in forward, right down to the way they handled a dispute on my final bill (my error, as it turned out).

The room I was originally assigned was not an ocean view, but I was promised I would get one as soon as someone who had one checked out. When I got to my room, however, I discovered it to be intensely quiet, with a view of the courtyard, a koi pond and a gazing pool. My porch was also secluded / shaded by tropical landscaping. As I was on vacation to rest and relax, I elected to stay where I was.

The staff was consistently friendly and helpful, some having been there for years and clearly enjoyed their jobs. The spa was amazing, the restaurants well above average, and the pool-side service snappy and cheerful (the drinks were a tad stronger than I expected - doubly so when I ordered a drink at 4pm and was brought TWO, since apparently there are dual happy hour arrangements) - and the pool menu was surprisingly good (the shrimp tacos and guacamole especially notable).

The deli / grocery store folks were beyond helpful, going above and beyond any special request I made. The maid service felt a little intrusive at first - knocking on my door pretty much constantly the first day to see if I needed fresh towels, extra pillows, coffee or bottled water - until I learnt the magic of the little "Privacy, Please" card that slips into the outside lock, wherein they never once knocked again my entire trip.

The place was spotless, with cleaning and maintenance work in evidence 24/7. Room service - no matter what time I called it in - was way faster than pretty much anyplace else I've been, ever.

As far as pricing, I never felt ripped off. Restaurant and spa costs were about on par with other resorts, and paying for coffee and bottled water has pretty much become de rigeur these days.

The one complaint I have about the Rose' is the INCESSANT PRESENCE OF TIMESHARE HAWKERS. Although I didn't feel constant pressure, it was enough to keep me wary of any hotel staff member who started up a conversation with me (yes, I'd have preferred to think they were just being friendly, but 8 times out of 10 their next question was if I'd gone yet to the presentation at the Sunset.).

One other comment: The Mi Casa restaurant in town was recommended to me, and so I went - to my regret. My own fault, probably, as I did not observe my own rules about not eating food meant to be hot or cold that arrives at room temperature.

The barely-above lukewarm black bean soup was unappetizing but probably not lethal ... but one bite of tepid Smoked Marlin Tostada that tasted like day-old cat food was all it took to keep me in my room, genuinely ill, for the next 24 hours. Although I'd of course sent the dish away immediately after gagging down the first bite, the waiters showed no concern whatsoever that they had served me something that was clearly toxic, and made no offer to remove the charges from my bill. Let's just say I won't be recommending the place to anyone myself.

That being said, my overall experience at the Rose - and in Cabo in general - was quite positive, and I plan to return again soon.

The refridge had to be replaced. The maids are excellent. The room is clean. The mosquitoes are very friendly. The maids have to leave the door open to clean the room. 5 star prices throughout. No beach bar. The employees use their cell phones regularly, so, they do not have to talk to the guests. The employees use the gym also and do not share the limited equitment and will tell you they don't need to. Better go to a couple time share presentations to help offset the costs of the $10.00 drinks and $4.00 american'os. The hotel sells the time share presentationes upon arrival. No exchange rate here. 1 to 1. Don't ask why, you will be wasting your time.

After long days of traveling, we arrived at 4pm and our room was not ready! Did not get our room until after 5. The room they put us in was horrible! Every room is suppose to have a view. We had a peak view of ocean and 2 rooftops covered most of our view. Not only that but they were building directly next door to us and the workers were peering in on our private patio. We asked to move and got nothing but grief from the HORRIBLE front desk people. We spent a lot of time on the property and spoke or overhead so many conversations about unhappy guests. The management should really put a staff member at each pool to listen to all the complaints. Incredible. They use to supply each room with a survey and a place for comments. I guess they have rec'd so many horrible comments that they no longer put these in your room. I had to get one from one of the rude front desk staff members.

Our room was ready when we arrived at 1:00, it was clean and nicely furnished (other then the small rug between the beds). We had a view of the pool, a Koi pond and and part of the ocean. The pool area was very nice. This place is a timeshare resort and we got more here then any other timeshare we have traded at. Yes the coffee was not free, but most timeshares don't even bring you towels on a daily basis. This place was different, every day we had fresh towels, and just in case the two of us used up all four towels they would come by in the evening and offer us more towels. The staff went out of there way to make us happy. They had ongoing activies, pool volleyball, cooking class, etc. Had no problem getting drinks around the pool (although I should warn you they were some of the worst mixed drinks I have ever had). Bad points that were beyond the hotels control: Cruise ships parked in front of the resort and blocked what was a beautiful view. Noise (all day and night) from the inconsiderate people in the room above us. Cabo San Lucas itself was somewhat of a disappointment, we were there 6 years ago and it seemed like it was on the fast tract to becoming a great place to travel to. Other then some of the Marina area the rest of the place is the same or worse. You would walk down a filthy trash lined dirt street with "timeshare traps" basically people just waiting for you to walk by so they can "give" you something "almost free". I would suggest to anyone going there to please bring several trash bags to hand to these people, instead of standing around all day doing nothing but bothering us, they could pick up the trash on the streets. Also, be careful alot of the work that they are doing is dangerous, rebar sticking out of concrete, step off a 2' high curb, poor to no lighting in the evenings, be careful. Everything here was expensive, one small bottle of water at dinner can be up to $8. US, they tend to take advantage. Great place's to eat Edith's-pricey but good, Filet of Beef was wonderful-melt in your mouth, Senor Sweets-great food,priced right, Mi Casa, The Office. Tip, bring a small cooler, buy your own beer/beverages/water, ask the hotel for a bag of ice and bring your own cooler to the pool. Food at the pool was actually good. Pueblo Bonito Rose was very nice, but it will be a long time before I return to Cabo San Lucas.