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“Lost in Translation” 2 of 5 stars
Review of Solmar All Inclusive Resort & Beach Club

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Solmar All Inclusive Resort & Beach Club
3.5 of 5 Resort (All-Inclusive)   |   Av. Solmar #1 | Col. Centro, Cabo San Lucas 23450, Mexico   |  
Hotel amenities
Ranked #29 of 66 Hotels in Cabo San Lucas
Toronto, Canada
1 review
7 helpful votes 7 helpful votes
“Lost in Translation”
2 of 5 stars Reviewed January 11, 2012

Solmar All Inclusive as an all inclusive misses the mark. We knew that there was going to be construction next door, we knew that this was an older property but, when transfer to and from the airport was not included, we should have sensed the coming disappointment. Food was great, staff were attentive and hard working but, behold the refrigerator stocked with 2 beers, 2 Sprites and 2 Cokes. Thats all Folks! The restaurant charges had we not been "AI" were ridiculous. Our luggage did not make it with our flight, we were charged 147 U.S. dollars for the phone call to the airline. Nothing like paying for a hotel with a swimming pool and swim up bar to find the entire area filled with cruise ship passengers and kids waiting for their time share presentation. Nothing was said of the morning without hot water. Nothing was said the next day when we lacked hot water again except,"We'll have maintenance look at it." We paid for the special Christmas dinner (we received a 40% discount) but, they didn't bother to mention that the 42 dollar charge was really the regular Teleban menu with a glass of undrinkable sparkling wine for the three of us. If you like beer, you better like one of three included with the "AI." The efforts of an excellent and hard working staff are put to waste as management uses Solmar as a doorstep for cruise ship visitors and people on the time share presentation list. All too bad as with this excellent location, some activities and real attention to the customers Solmar could be at least a 4 Star destination.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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839 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Bulverde, Texas
Top Contributor
433 reviews 433 reviews
47 hotel reviews
Reviews in 105 cities Reviews in 105 cities
828 helpful votes 828 helpful votes
5 of 5 stars Reviewed January 11, 2012

We have visited Cabo San Lucas many times and ALWAYS stay at the Solmar. The rooms are incredible, the private beach is amazing, the staff is so very wonderful, the food exquisite. This is a place that you will never want to leave!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 9, 2012

As owners of three weeks at Solmar (whatever that may now be since it has divded into Solmar Beach Club and Grand Solmar), Solmar is transmuting from a sleepy, remote, beautiful beachfront property to an overpopulated, highrise, and overused resort. It's beach is virtually unuseable due to construction, its pools are overcrowded thanks to the construction of a ten story building housing three ties the number as before Solmar's "remodel" and its invitation to cruise ships to bus clients to the hotel in an obvious effort to sell time shares in a very aggressive and offensive manner (one patron who attended a presentation had his driver's license held hostage while he waited for over an hour while Solmar was "processing" his denial of interest in a purchase). He and his wife were actually frightened by the aggression showed by its sales force.

Apart from what its conversion, construction noise, inadequate faciliies for its guests, and lousy food have made this former idyllic resort, it is now a VERY unattractive choice for a vacation or a time share.

For those who have owned at Solmar for many years, there is only uncertainty and a clear unilateral alteration in contract terms and expectations. For example, those who purchased at Solmar with use of facilities that no longer exist find themselves "locked out" of the new facilities which are characterized as a "remodel" of the old facilities (e.g. Grand Solmar). One might ask how that can happen. Ask and you will receive a hundred different answers. Lawsuits will undoubtedly follow.

This resort continues to screw its former owners while selling false promises to those its sales force targets for enormous prices. Runor has it that the current owners in Solmar Beachfront will soon see thweir units torn down and replaced by highdensity highrise buildings. We would advise holding off and buying on the secondary market if you are inclined to buy at all. This resort is headed downhill fast. Get anything you are told orally in writing and then don't expect it to be honored.

Room Tip: Insist on a one bedroom ocean view.
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingSolmar, Public Relations Manager at Solmar All Inclusive Resort & Beach Club, responded to this review, January 11, 2012
Dear guest;

Your opinion is very valuable to us. Thank you for taking the time to share your experience.

Our Customer Services department has been treating each case to those members whose units were affected. If this is the case please let me contact you to discuss the alternatives that we have been offering to satisfy our valued owners.

The job our sales department is doing is not intended to offend anyone this is an optional and open invitation to the public. I will verify it is done with the high standards of service provided.

In the service areas our goal is to continue offering personalized and exclusive service for our members so we will make the necessary adjustments to meet your expectations.

Once again thank you for your comments which are very useful as an integral part in our evaluation and improvement cycles.

Sincerely

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Laurel, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2012

The location is the best in Cabo. The resort is excellent. We did the all inclusive with a jr. suite. Room was great. Living area w/ Kitchen. 2 full baths and a bedroom with a very comfortable bed. Watched whales breaching right off the beach. Season had just started. We traveled Dec 22nd. We needed a late check out and staff was able and happy to help us out. Great value. Fancier hotels but for the value and location this is a great hotel. I do recomend the all inclusive.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 5, 2012 via mobile

All inclusive didn't include lobster,prime rib,or sushi. did include poor service, constuction noises, daily loads of cruise ship passengers using facility. Our first room had no hot water, second room had no ac. Oh, they are tearing it down to make way for more timeshares, would you like to see a model? A ninety minute presentation took 3 hours. Owners said they weren't coming back.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rapid City, South Dakota, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2012

From the time we arrived to Solmar resort we truly enjoyed all the amenities they had to offer from our jr. Suite ocean side room. We enjoyed the pool,drinks and dinning outside. We took our 18 yr. Daughter that always felt safe. We will go back to Solmar for our next trip.

Room Tip: Next time we will get connecting room, but we had plenty of room. It was always quiet
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 1, 2012

We spent a week at the Solmar in November. One night was at the all inclusive rate and 6 nights with a time share.
The all inclusive was awesome, being able to dine and drink with no bill. The alacarte is great. Food was excellent and presentation fabulous.
Once the time share kicked in we found the restaurant very expensive.
The room was funky and clean. The space was great. The resort is under construction which takes away from the overall beauty, however we still had a great time. The staff was wonderful and the customers were a nice mix. The walk to the marina was perfect, where there are plenty of restaurants and bars. The new Lands End is unreal. Pools are excellent. But, again expensive.
The beach is beautiful to look at, but the surf is pure suicide.
I'll return to this resort.
Too bad this site does not have a rating titled "good". The ratings jump from average to Very good.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Solmar All Inclusive Resort & Beach Club

Address: Av. Solmar #1 | Col. Centro, Cabo San Lucas 23450, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Cabo San Lucas
#16 Top resorts Hotel in Cabo San Lucas
#18 Spa Hotel in Cabo San Lucas
#23 On the Beach Hotel in Cabo San Lucas
#24 Romantic Hotel in Cabo San Lucas
#30 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Solmar All Inclusive Resort & Beach Club 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Looking for a warm, welcoming hotel in Cabo San Lucas with a spectacular view, central location and attentive service? Look no further than The Solmar All Inclusive Resort and Beach Club. This cozy Mexican property is nestled on the exclusive Playa Solmar at the southernmost tip of the Baja peninsula where the Pacific Ocean meets the Sea of Cortez. Featuring one of the most enchanting and romantic locations in Baja California, The Solmar is just steps from the shopping, dining, and nightlife of downtown Cabo San Lucas and the bustling Cabo Marina.On top of all the sun and fun, The Solmar Resort is All Inclusive. You can enjoy a la carte meals, drinks and snacks at all the resort restaurants, plus theme nights, social activities and much more. There are no buffet lines. Just fresh food, delicious dining and plenty of recreation when ever you’re ready. The All Inclusive Plan includes a welcome cocktail in the Trebol Restaurant Bar, a la carte breakfast, lunch and dinner, theme night dinners, a sushi bar, and a wide range of beverages and snacks. But that’s not all. There are social activities, buy one get one free massages, laundry service, the use of fitness facilities, tennis courts and mini-golf at sister resort Playa Grande and even a 10% discount at the nearby Galeon, Romeo & Juliet and Hacienda Coyote restaurants. The Solmar Resort décor mirrors the unique desert-by-the-sea terrain characteristic of Los Cabos. Stone walls with arched doorways, tile floors and wood accents create a warm, authentic ambiance. Guests can choose from junior suites, studios and deluxe one-bedrooms. Every room features a patio or balcony overlooking Playa Solmar and the Pacific Ocean. The Sea of Cortez serves as a stunning backdrop at El Trebol sports bar and restaurant. Tejaban, the poolside bar, invites visitors to dine in shorts and swimsuits. And theme dinners are available at Tejaban restaurant. The Solmar is a dream come true for every member of the family. The three-section pool features a large children's area and swim-up cantina, while the adults-only pool provides wave-resistance lap swimming. The list of things to see and do in Los Cabos is almost endless. The concierge can arrange sport fishing, golf, sunset cruises, snorkeling, whale-watching and much, much more. And remember, when the sun goes down in Cabo, the nightlife heats up. ... more   less 
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Also Known As:
Solmar All Inclusive Resort & Beach Club Hotel Cabo San Lucas
Solmar All Inclusive Resort And Beach Club
Solmar Hotel Cabo San Lucas
Cabo San Lucas Solmar Hotel
Solmar Cabo San Lucas
Solmar All Inclusive Resort & Beach Club Cabo San Lucas, Los Cabos

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