I'm puzzled by all the rave reviews on here for this place, because unlike the other Trip Advisor recc'd meals we had this one was very disappointing (FYI we ate here on December 21 2013).
The server asked my dad what kind of tortillas he wanted, then forgot to bring them with his meal (my mum and I got ours), we also had to ask about the rice since they forgot to put that on the plates, and it was brought out when we were almost done.
As well as randomly forgetting food, the servers had to be reminded for everything: when we were ready to order, when we realised they had forgotten things, when we wanted the bill. There was another family there at the same time as us who looked like they had been there a very long time.
The food was fine, but nothing I couldn't make out of an Old El Paso kit, and to be honest, that would probably have more flavour. Cabo has so many good restaurants, I wouldn't go back to this place on my next visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 3, 2014
Thank you for your review, I am truly sorry your expectations of service were not satisfied when dinning with us.
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I wish you would have brought this to my attention or my managers at the time of service so we could have at least done something to compensate you for us not being on top of the service, i.e. rice and tortillas. I understand some people do not want to address the issue at the time of service not knowing how the owner might react and trip advisory is a great way to let the business owner know what happened, I just feel very bad that you left disappointed.
We strive always for excellent service and quality savory food, I can grantee you we use only fresh ingredients nothing ever out of a kit.
Again please accept my apologies that we did not meet your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.