Date of stay: Jan 9-14, 2011
Purpose: To relax with spouse
We are luxury travelers with extremely high expectations. We have been disappointed by several properties who claim to be "5 star" but are generic and formulaic in their approach. Prior to travel, we considered the Palmilla and Las Ventanas, but we came across Capella Pedregal on Tripadvisor.com, and we could not ignore the reviews. Primarily, we chose Capella because of its proximity to the center of Cabo San Lucas (just through the tunnel), and its small size. To say that we were blown away by what we when we arrived is an utter understatement. It's the only place we have ever stayed that not only REALLY looks like its website, it is actually 1000 times BETTER than what you see and read online.
Service: unbelievable, everyone treated like a VIP, but not annoyinglly
Food: best we have ever had in Mexcio
Property: amazingly beautiful and integrated with native climate. The landscaping was so unique and beautiful. I walked the grounds frequently just to admire the flawless integration of the hotel's architectural features and native plants.
Decor/Rooms: Beautiful! Most comfortable bed in Mexico, classy not cheezy Mexican influences without being over the top. Phenomenal shower/bath/fireplace - oh, and be sure to see that rooms have their own INFINITY POOL overlooking the OCEAN! - Also, you can see whales from your room, and they provide high powered, good quality binoculars.
Every where you look, you are surrounded by beauty here, but not like you would expect. The fire, the rocks, the cacti, the agave, the infinity pools. You feel a part of the serenity. The staff are always 3 steps ahead of you... bringing you drinks before you ask, holding a lighter out before your cigarette is out, offering a deliciously unique poolside snack just when you think you might be a tad hungry. They go FAR out their way to go BEYOND your expectations. Around 5-6PM, the quietly deliver delicious chips and dip with beer to your room, and you are thrilled to get it each day. The turndown service includes the lighting of candles... which are real, not battery operated.
I NEVER saw a cleaning cart or a staff member out of place. Its as if the magic happens on it's own. Then, the staff you do encounter are friendly and helpful, but never overbearing or pushy.
The spa... like no other (and we've been to many many). First, the foot bath room. Second, not too big, but very luxurious. I recommend the signature "moon" treatments. Also, the hand and foot rejuvenation by Lionel is incredible and like nothing I have ever experienced before. My husband and I both went twice, and could have done more.
GREAT GYM! Big, well equipped, excellent staff. You can torture yourself on the elliptical, but at least you are overlooking the ocean.
The food... OMG. We loved all of it, and we do not eat Mexican fare much at home near Milwaukee. Abraham at the beach club was exceptional on all our visits with him, providing much entertainment while we enjoyed the Green Bay Packer game at his bar. The beach club staff took exceptional care of us for 5 days, and it was nice to see the same faces on each visit. Everyone greets you by name, which is awesome. The staff at the restaurants are incredible, and the chefs at both Don Manuel's and El Farallon made special meals for my husband that were not on their menus. Room service came quickly, and it was delicious and hot.
The pre-travel communication was impressive, and the welcome and parting gifts and nice touch.
Spoke with others who had stayed or worked with comparative properties in the area, and they confirmed our positive impressions. We are not famous celebrities, but Capella made us feel like we were.
We HATE HATE HATE time share pushers and condo-sellers at resorts. At the end of our stay, we actually sought out the sales rep on property to view the models... we were so impressed. We will definitely return here, no other option can compare.
I could say so much more, but it would just be a repeat of all of the other great reviews. Honestly, don't bother with any other place. Just book it and love it and don't look back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.