Incredible 5 full days at Capella and it was worth every cent.
The staff at Capella are absolutely the best I've experienced at any resort / hotel / really any service-focused business. It's better than Disney, better than Ritz Carlton. Simply the best anywhere.
It's as if their lives depend on you having an amazing time. Every request was responded to with "Why not!?" or "Certainly, sir, right away." It was just incredible from end to end.
Maid service, why yes! How about twice a day!! Turndown does it all, closes the blinds, does a little nice towel by the bedside so you can have super clean feet in the sheets. Towels *always* fully stocked. Plenty of refreshments in the fridge every day. It's 100% detail focused. Perfection.
Staff at the restaurants are SUPER incredible. They'd bring our two year old any food we wanted. They would prepare a highchair when they saw us coming, knew our names, it was just wow. On our last day they even gave him a toy mexican guitar and yo-yo. They know how to make you feel truly special.
The pool staff are also incredible. Any drink, any quantity, endlessly available to your every need. They also come around with popsicles every day and at the adult pool: shots on the house of different mixed and frozen drinks.
Highly recommend the car service as well. Lower end taxis and shuttles are barely less expensive and way more shady. It was fast, very professional, clean and being whisked away in an Escalade immediately after walking outside is an incredible feeling. They had a carseat for our little guy too. No lugging it through the airport.
We were there during some light, but not unnoticeable, construction so our room was relocated to the residents side of the resort (the 800 building). For us this was great for a ton of reasons, but mostly because we brought our 2 1/2 year old boy. Being very close to the kids pool was ideal. Our room was incredible, the infinity pool off of the balcony, the view, the kitchen, the claw tub in the GIANT bathroom!, every bit of it was amazing. The appointments were so detailed in each room. The art was incredible. The solidly built and VERY quiet rooms were awesome. Marble floors! Pocket glass doors on the balconies allow for a huge open view to the ocean and the resort below.
We took advantage of each pool, especially the kids pool. Speaking of kids, we found there were not a whole lot of reviews concerning bringing your kids to Capella.
It's totally doable.
Even with a toddler / high maintenance kid, doable. One note: we confirmed that our 2 1/2 year old could go to the kids club and that was actually not the case. Kids should be 4+ yrs to do the kids club and can potentially be younger if they're potty trained. We had neither of those in our favor but they STILL agreed to take our guy and just get us when he needed a diaper change. What amazing flexibility and service, over and over. The good news is they have private nanny service and it's a great price. Our little boy liked the food and the pools. There were a handful of other folks at the resort that also had kids. It seemed most of the families were around the residential side. The adult pool is the only place where kids cannot go, and its also great when you want to get away. The swim up bar and the service at that pool are very good.
You drive through a giant mountain onto a private 5-star luxury hotel. Of course its amazing. The cliffs, the ocean, the perfectly colored sand, the waves... ugh its all incredible. The gates when you enter are so impressive. El Farron on the cliffside is also very impressive. They had a live Flamenco guitar player the night we were there. 100% authentic Mexican luxury. The beach is beautiful and you can walk down for probably miles.
One thing I also noticed about Capella was the attention to detail in the landscaping. It was, of course, perfectly maintained. They managed to present an incredible and beautiful display on every path, each turn and each step with a variety of cactus and desert trees. Absolutely stunning. The lighting for all of that was also top notch.
Food was what you'd expect at a 5-star property. Very very good. Lunch highlights were any of the taco dishes and the ceviches. Breakfast buffet at Don Manuels is out of this world. Custom-made smoothies and an amply stocked omelet bar. The mountain of baked goods and build-your-own bloody mary/mimosa bar were nice touches as well. Dinner at both Don Manuels and El Farrons were excellent. Obviously El Farron feels more like going out to eat, but Don Manuels was a close second. The mushroom risotto with black truffel and seared scallops were highlights for me. They also had an excellent salt-crusted Halibut that was delicious. The guacamole (both the daily service and the appetizer version at the restaurants) were the best I've ever had. Perfect balance of savory and creamy. So good.
Drinks were so good here. The prices were on par with everything else at the resort minus the wine. The wine selection was just pretty good, but the prices for those seemed a little high even for Capella. The by-the-glass selection was limited. Mixed drinks and non-alcoholic drinks were incredible. Strong, but not overdone. Tasty. The Capella Margarita was really really good.
If you can afford this trip, there is no reason to go anywhere else in the world.
I've been to great resorts and fine hotels in the US, Japan and Europe - this is the winner on each level of measurement.
I was genuinely *sad* when we got home.
Capella is special and has spoiled us. Do it!
- Official Description (provided by the hotel):
- Your journey begins as you emerge from Dos mares Tunnel, carved through a solid mountain, to discover paradise. The Resort at Pedregal welcomes you with familial Mexican charm. The check-in desk, located below the azure blue sky, illustrates the endless possibilities. 96 rooms and suites, each with a private plunge pool with stunning ocean views, personal assistant service, fireplace, LCD television, iPod docking station and complimentary wireless internet, and complimentary refreshments allow you to rehydrate and renew. ... more less
- Reservation Options:
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- Also Known As:
- Capella Pedregal Hotel Cabo San Lucas
- The Resort At Pedregal Cabo San Lucas, Los Cabos