We just returned from 4 nights at Capella Pedregal to celebrate my 40th birthday and it was exceptional! Because we are small business owners, it is very hard for us to get away, so we always try to stay at the best resorts as to have perfect experiences with very few irritations--CP fit the bill. I am usually very picky as we run our business with impeccable standards, so we expect the same of other businesses; of everyone I encountered at CP I would hire every single one of them on the spot (with the exception of the person that took our breakfast room service order on the morning of Wednesday, March 27th--it is expected that you should know your own menu, not have the guest have to explain it to you and have the guest try and tell you the choices that come with the order as you are trying to hang up). I will try to break down the review
Location: About a 30-40 minute ride from the airport, but the views are so breathtaking it goes by very fast. Unless you have a package that includes transportation, it is more economical to use an outside service, we used Cabo Ground Transport with a private SUV, and they were very reliable and friendly. CP is Conveniently located in CSL, so it is only a 10 minute walk into town, but you will still feel worlds away. We personally did not have a reason to leave, as the resort has everything. Located on the Sea of Cortez and the Pacific, as with ALL OF THE Cabo area, the waters are too rough to swim in, but this area is exceptionally violent, which is incredible to see and hear, but just know it is unsafe to even enter the water up to your knees. There are absolutely no vendors on the beach, and you will not even see any other resorts--heavenly!
Rooms: The rooms are gorgeous! They are the perfect blend of modern and Mexican, the layout is exceptional. EVERY room has a private infinity edge plunge pool-this in itself it worth the stay and very unique, so relaxing to kick back and read a book in a somewhat shaded area in the perfect temperature of water. The bathrooms are enormous with a deep tub that easily fits two people. The rainshower with the additional hand shower was the perfect combo. The bathroom was amazing as you could keep the sliding doors open and look out onto the ocean, or close them for privacy, which would also allow for a perfectly dark sleeping environment which we loved. The only gripes I have about the bathroom was there was a little bit of mold in the shower and although the double sinks are enormous, there is really not a comfortable place for putting on make-up--very minor though :) The king bed was a little bit on the small size, but very comfortable-the best bed I have every slept in during any of our Mexican adventures-the linens very beautifully soft. In our opinion, you do not have to purchase your own water or snacks as the fridge in your room is stocked with water, sparkling water, and juices, and chips with salsa and guacamole along with two Coronas are delivered around 4 pm daily. I would suggest maybe purchasing a couple bottles of good wine to drink while on your deck.
Food: This is the biggie that will keep us coming back to CP. I have always been disappointed with the food in Mexico (with the exception of Puerto Vallarta which has an exceptional restaurant scene), Don Manuels restuarant was 5 star perfection. We had dinner there our first night and were blown away, the service, setting, and food were everybit as good as some of the top US restaurants. The breakfast buffet at DM is also exceptional. The waiters at both restaurants spoke amazing Engish! Dinner at El Farallon was a step below DM, but very, very good. It is worth dining just for the setting, and the fish was fresh as could be and cooked perfectly. Room service was very prompt and tasty, with the exception of the burger which was undoubtedly a frozen patty. I found the prices to be quite reasonable with all venues at CP.
Spa: The Auriga was truly beautiful and somehow very comfortable at the same time. The Waning Moon experience was heavenly. 3 out of the 4 massage therapist's we had were exceptional and we know massages as we have 2-4 per month back home. The steam room was the best I have ever encountered. The slices of aloe and chlorophyl water were great touches. Take advantage of the salt water pool in the spa, as there is something special about this area. The only complaint I have about the spa, is the people that you reach when phoning the spa did not speak very good English, which made it somewhat confusing when trying to book services.
Accolades: Patrick, the concierge, was phenomenal! Thank-you Patrick for making my 40th B-day fantastic, you made this a flawless vacation! Geno, the pool bar waiter, you have an incredible memory, and make people feel special! Gisella, Jaell, and Vanessa, you are unbelievable massage therapists. I missed the name of the young gentleman who gives the spa tour, and guides you to the locker rooms, but you are exceptional. Waiters at Don Manuel's, your expertise and service were spot on. Service at CP in all aspects is flawless as you can even pick exact times that you want your room serviced and turn down. Any request is speedily attended to and even the restaurants attend to you at a wonderful pace which has never been my experience at any other Mexican resort--how refreshing!
Comparisons: We have also stayed at the One and Only Palmilla, Zoetry Casa Del Mar, and unfortunely the Royal Solara (many years ago, we were very young). The only place that comes close to Capella Pedregal is the Palmilla. The Palmilla has a magical setting, but the rooms do not come close to comparing to the CP rooms, they do not have a private plunge pool, and the food at the Palmilla was outrageously expensive which I do not have a problem with, but it was average at best-that I have a problem with-that is the main reason I will always pick CP from now on--hoping to return in November :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 20, 2013
Dear Foodsnob 1973,
Report response as inappropriate
Thank you for your kind and wonderful review. You have obviously spent a great deal of time traveling to a variety of hotels, so I very much appreciate that you have singled out our hotel for such high praise!
I was so happy to read that you enjoyed the location and all the special complimentary amenities that we provide to all of our guests, and perhaps more importantly that you found our staff to be knowledgeable and accommodating.
Thank you for your special recognition of our Personal Assistant, Patrick, he was pleased to learn that his efforts contributed to making your birthday a truly special memory. I have also passed along your recognition to Gino at the pool and our amazing spa therapists, Gisella, Jaell, and Vanessa. It was so nice of you to make the extra effort to recognize each one of these people individually.
Thank you for choosing to stay at Capella Pedregal for your 40th Birthday. We look forward to the opportunity to welcome you back on many more occasions.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.