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“Lovely” 4 of 5 stars
Review of Montecristo Estates Pueblo Bonito

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Montecristo Estates Pueblo Bonito
4.5 of 5 Hotel   |   Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico   |  
Hotel amenities
Ranked #10 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Evanston, Illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Lovely”
4 of 5 stars Reviewed January 3, 2013

We stayed in Villa 35, which perhaps has the best view of all of the villas. We had clear views of the ocean all around. Our villa was incredibly spacious and always clean. The only problems we had were with the management of the property itself. They only had two shuttles for over five properties, and so we were often waiting thirty minutes just to go to dinner on their own property. Our dining experiences were also lessons in patience. The bar at the Montecristo took nearly an hour and a half to get us our dinner, which was easy "bar food." We also ate at Frida's and at Siempre. The service at Frida's was fine, but the food was not that great. The service at Siempre was horrible. I will say that I am not impatient and am content to sit and talk with my family, but the service was slow (painfully so) for even me, and that's saying something.

The spa was fabulous and I got the best massage of my life there!

Room Tip: Villa 35!!!
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Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 31, 2012

Pueblo Benito Montecristo.... Hmm where to start. Of course the view is to die for and the cleanliness of the villas are impressive, however don't let this divert from the poor service of managers and security issues! On our first day there me a few of the other people I was with went for a drink at the sports bar, there was one person left at the villa so we didn't think it necessary to lock everything up.... Wrong! Came back and realized my iPhone had been stolen along with $180 out of my sisters wallet! So the whole trip was spent dealing with the managers and security personal only to be left with a 'this is an unfortunate event' no reimbursement was given not to mention the time lost dealing with these people on Christmas eve, day, and boxing day! Not how we wanted to spend out Christmas time as a family!

As we continues to pester and prod the security department for results we found that our main door did not even lock and it was beyond easy to get into the villa without a key. As well, the location of the villa, on top of the hill that only could be accessed by shuttle .... Staff were the only ones who had been up there in that time frame.

I would like to know when it became alright for a company to ignore the losses of their customers and merely blame the 'security' detail... I don't care about their security I want results and my losses reimbursed!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Montecristo Estates Pueblo Bonito, responded to this review, January 14, 2013
Dear Sama8913,

Thank you for taking the time of writing your review, we apologize for any inconvenience you had during your stay. However, as a policy of Pueblo Bonito Resorts, Montecristo takes no responsibility for any objects that were not stored in the safe, moreover all staff members are checked at their arrival to work, and pass through a metal detector before leaving work.

We took care of the situation at the moment and made an adjustment for almost $4,900 pesos, for the value of your lost items. We are sorry this wasn't what you were expecting but we will continue working hard on our security measures.

Sincerely,

Engelberto Tirado, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groveland, Florida
Level Contributor
154 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed December 14, 2012

As owners of this resort, this was our first time staying here. Our concierge (Karen Ramirez) was kind enough to accommodate our request for a Phase 2 unit (Villa # 142) so that we could enjoy the same amenity type and unit we originally purchased 4 years ago.
Villa # 142 is located in Phase 2, which is lower down the hill, and less congested than the Phase 1 units. The Phase 2 units also provide Wi-Fi service which was a bonus and enabled us to make phone calls (wi-fi) without incurring the international rate.
These villas accommodate 6 – 8 people in the 3BR, 3.5BA units. My wife and I felt like we did not do these justice, and wish we had friends & family to share the experience. We are always amazed at the craftsmanship and extra detail put into the construction in Mexico and these units are no exception with marble countertops, stone floors in the bathrooms, kitchen, hallways, vaulted ceilings, etc. As for the amenities and comfort, these units have everything you would ever want:
• plunge pool on the lower level patio (about 20’ wide by 10’ long and 4’ deep)
• Jacuzzi (4 person) on the upper level patio
• Weber grill on the upper patio
• Lounge chairs and tables on both patios
• Outdoor towels for lounging
• Very comfortable beds
There are 2 types of transportation to get you around the resort (shuttle & golf cart). At first, the shuttle service was slow to arrive (55 minutes & several phone calls) during our original check-in date. However, the following days they improved with the golf carts being the quickest and most efficient way to get around (dial 0 on your phone).
The free shuttle from the Pueblo Bonito Sunset Beach to the sister resort in Pueblo Bonito Rose was very efficient but you must make a reservation with the concierge or at the deli outside of the pickup point at Sunset Beach.
We did not rent a car on this trip as the rental car prices were a determining factor ($10/day base rate, $40 - $50/day with mandatory insurance & taxes in Mexico “ouch”). The transportation around the resort (shuttles & golf carts) are free (tips welcomed).
Getting around to anyplace outside of the Pueblo Bonito resorts will require a taxi ($24 - $32 US roundtrip) so if you do decide to rent a car during your stay there is a carport for each villa where you can park. If you have a large group and can share this expense then the rental car may be a cost effective solution for you. However, if you are looking to save some $$ then it would be beneficial to stock up on groceries to your villa the 1st day and return the car to eliminate the daily rental expense and reduce expenses.
There is some construction of new Villas further up the hill but this was not disturbing to us as the units are self-contained with no adjoining walls and immaculate construction.

Some of the hi-lights of the stay:
• Karen Ramirez – very nice concierge @ Montecristo who ensured our stay was 1st class by checking in with us every day and arranging fun things to do (i.e. Tropicat Cruise, Sunset dinner @ Cibola Restaurant) and even surprised us with a special anniversary desert.
• The Bistro Restaurant @ Pueblo Bonito Sunset Beach – excellent food & service, very reasonably priced with excellent views from the balcony
• Cibola Sports Bar @ MonteCristo Estates – beautiful Sunsets, sea bass was excellent
• MonteCristo Villas – the amenities and views from these units are FANTASTIC, we look forward to our return

Overall, our stay at the MonteCristo Estates was 1st class all the way and we look forward to sharing this experience again with friends and family in the future. Hopefully, we will be as fortunate to have Karen Ramirez as our concierge as she truly made us feel WELCOME and SPECIAL during our stay.

Room Tip: Units in Phase 2 have Wi-Fi service and are newer unit types. There is ongoing constuction but the...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartlett, Illinois
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 2, 2012

We stayed at Montecristo with three other couples and can't wait to go back. The villa was perfect with an amazing view! We could wake up every morning and enjoy our own personal infinity pool that overlooks the ocean. It was outstanding. The staff was great. The maids kept the villa very clean. The concierge took care of any issues we had. We had no worries the entire week we were there and simply enjoyed a nice relaxing vacation!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NS
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 2, 2012

We are just back from a week at Montecristo. Wow! The views are amazing over looking the Pacific side of Cabo. The infinity pool is great place to relax and enjoy your days. We where in 3 bedroom unit with 3 couples. The units are laid out terrifically and very spacious. The units have all the essentials for cooking, laundry, bbq etc. if need anything room service is very quick and happy to help you out. The units come with full housekeeping daily and this service was spectular( Eloisa) ensured our unit was spotless daily. We also had a personal conceirge (karen Rameriez) this was a great touch as she answered and booked all of our outings, lunches , and diners. Thank you Karen. I would highly recommend getting a chef in for an evening. This was one of our best meals of the week. You also have accesses to all of the Pueblo resorts, and they make it very easy to charge all expenses back to your master bill. I would not hesitate to return to this property.

Room Tip: We really enjoyed Phase one . The best views on site!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed November 25, 2012 via mobile

Stayed with 7 family members over the Thanksgiving holiday. This is our 7th vacation to Montecristo but first time in a 4 bedroom. Very beautiful with great views. Would suggest rental cars to get around since you are located away from the other resorts. They have shuttle services but I have found they are not that convenient. I have always enjoyed giving this place great reviews but....

First the concerns: We decided to do the All
inclusive(AI) since we have done this before for a partial wk and it worked well. We purchased our AI in March. I would not suggest the AI unless you plan on drinking alot. Yes we drink alot if you include all the mango smoothies for the kids. The AI changed approximately 2 months ago. It is more expensive($95/day for adults $105 for non-owners). Fellini's is an extra $10 fee and Lafridas is a $20 fee. Yes, Lafridas is now included. Room service is no longer included. The issue we had is that we purchased before the changes took place. We had to fight to have rm service included with our AI. They ultimately honored our rm service AI but we had to prove we had paid in full before the changes went into effect. Our concierge Celestino was excellent in helping us thru this process and we give him high praises for his service throughout our stay. We don't plan on doing the AI in the future. The lack of rm service being included was the deciding factor.

We have eaten at both Fellini's and LaFridas many times in the past and loved it. This time the experience was sub par. The service was slooowww and some times non-exsistent. The quality of food at Fellini's was below average and served cold to 2 people in our group. We tried to give Lafridas a second try, thought the 1st time was a fluke, the service was so slow we walked out. I believe the new AI changes are not going over well at these 2 restaurants and it's the AI customers that are paying the price. Not that it should matter on the AI (tips are included) I always tip big, it didn't matter at these restaurants. Will not be back.
Another issue we had was the crowded main pool made even worse on special restaurant event days. Most of the chairs were taken away in the morning. This was exacerbated by the hoards of nonexistent people saving pool chairs at 8am in the morning. This needs to be changed. I hope management is listening.

The congratulations: Our concierge Celestino is the best. Always friendly and going out of his way to make our stay feel special. We look forward to seeing him.
2 great restaurants for food and above and beyond service are The Bistro and Cilantro's. Ate at both multiple time and was never disappointed. The staff is great and work very hard to get it all right. Kudos are in order for Raul and Victor(our waiters) at Cilantro's. Best waiters and service. Always with a smile can't say enough about these 2. Awesome keep it up. Coconut shrimp here are the bomb and I usually don't have them.
Had a couple of maintenance issues throughout our stay and they were handled quickly.
We will be back again and over all had a great time.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.Eustache Quebec Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 19, 2012

Just came back from one of my best vacation with my family. Loved this place, the staff did a great job from our maid to concierge. The view was wonderful. One good thing is that we rented a car and were able to go around a lot easier. Went to the beach at the two sister hotels in Cabo which was good because my granddaughter wanted to swim in the ocean, which was very warm at the time.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montecristo Estates Pueblo Bonito

Address: Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Beach Business Center with Internet Access Children Activities ( Kid / Family Friendly )
Hotel Style:
#3 Romantic Hotel in Cabo San Lucas
#8 On the Beach Hotel in Cabo San Lucas
#8 Luxury Hotel in Cabo San Lucas
#13 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Montecristo Estates Pueblo Bonito 4.5*
Number of rooms: 33
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Also Known As:
Pueblo Bonito Montecristo Hotel Cabo San Lucas
Montecristo Estates Pueblo Bonito Cabo San Lucas, Los Cabos

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