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“dinner with my son” 4 of 5 stars
Review of BEST WESTERN Hilcroft Hotel

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BEST WESTERN Hilcroft Hotel
East Main Street, Whitburn EH47 0JU, Scotland   |  
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Ranked #1 of 1 Hotels in Whitburn
Certificate of Excellence 2014
Edinburgh, United Kingdom
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
“dinner with my son”
4 of 5 stars Reviewed September 14, 2012

the restuarant is very nicely done. all dark wood , very contemporary, lovely menu with good choices . my husband had prawn cocktail and steak and they were perfect. very very nice presentation , my son had mussells and and steak , again amazing standard. i had camebert and the chicken, the chicken was so nice.... but i had random dipping oil with the cheese ,, our wine also was very good quality, no complaints at all , just one tiny one . i felt the service was abit wooden if that is the word im looking for , it just was not quite there with atmosphere , but i highly recomend everyone try it ,,

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review, September 17, 2012
Thank you for taking the time to tell us about your visit. Could you let me know by email at what time you were in as this would help in our staff developement to continually improve the service.

Regards

hilcroft@bestwestern.co.uk
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152 reviews from our community

Traveler rating
    65
    57
    14
    11
    5
See reviews for
38
26
4
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Stafford, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 28, 2012

Its a nice hotel with good rooms, well appointed and with excellent free wi-fi. The service was prefectly good but whether I was unlucky on the night I stayed with the regular chef being off I dont know. My dinner was not good, fishcakes were ok but rather potatoey and not very fishy and my Pork fillet had a strange red sauce drizzled over it, was rather dry and accompanied by cabbage and bacon that was swimming in grease and pretty much inedible. at Breakfast the poached egg was so vinegary I couldnt eat it. I would return though and hope the food was just a blip.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review, September 9, 2012
Hi, thanks for taking the time to feedback your recent stay. As discussed in our recent phone conversation, we did get the restaurant experience wrong on this occasion, but are delighted that you will be returning in the future, where I am sure your visit will be up to our usual standards.

Regards
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Bathgate, United Kingdom
1 review
5 of 5 stars Reviewed August 13, 2012

We had our wedding at The Hilcroft on Saturday 11/08, the day was fantastic and stress free thanks to the high level of service provided to us not just on the day but from the very start of our planning. The staff are excellent and a big thank you to all of them for making our big day so great. A special mention to both Margaret Gill and Scott McGrath for the friendly relaxed and organised way they helped us, nothing is a bother to them. Many of our guests stayed over at the hotel as did we and they too are singing it's praises. The rooms are spotless, the food is fantastic and you could not wish to deal with nicer people. Once again a huge thank you, I feel that writing this is not enough and I am not doing you guy's justice. So to anyone thinking of holding their wedding here go ahead and book it, if you need a room,fancy a nice meal or even just a wee dram I have no hesitation in recommending them. Thank you guys.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review, September 17, 2012
Thank you for your kind comments. It is nice to be recognised and I am very proud of the team here at the Hilcroft

Regards

Colin HIlditch
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renfrewshire
1 review
5 of 5 stars Reviewed August 13, 2012

We attended a wedding on Saturday 11th Aug, everything was very well organised,food was excellent,rooms were very clean and comfortable and staff were very helpful and friendly,and the icing on the cake was the sun shone all day,would definately stay again.A great hotel for a Wedding.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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falkirk
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 23, 2012

just attended a wedding held at the hilcroft hotel. everything was well organised meal was good quality. staff where terrific. rooms where clean and well presented, breakfast was lovely, good choice and once again staff where terrific. would stay again

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review, August 9, 2012
Thanks for taking time to write your review, its appreciated.
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Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2012

Stayed here for one night. Rooms are smart, clean and well presented. The food was really, notably good, and accompanied by great service from all hotel staff. Finished off with a breakfast that was pretty much as good as they get. Can't fault the place.

Stayed July 2012, traveled on business
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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review, August 9, 2012
Hi, thanks for taking the time to feedback your thoughts. This is is very much appreciated.

Regards
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Claremorris, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2012

My family and I stopped at this Hotel for a meal which was really good with fast friendly service in good surroundings.Where the staff and in particular the Duty Manager Mr Scott McGrath shone was when I asked him if I could phone our hotel in Glasgow to tell them we may be late Mr McGrath said he would do it for us,to make a very long story short due to an error our hotel in Glasgow had been cancelled Mr McGrath made maybe 9 or 10 phone calls to try and sort our problem out and managed to get us booked into an hotel near by for the night (his hotel was booked out) I have very high praise for The Best Western,Whitburn 10 out of ten.
Best Regards.

Gerry O'Neill.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review, July 18, 2012
Hi, thank you for taking the time to feed back your experience of your recent visit.

Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hilcroft Hotel

Address: East Main Street, Whitburn EH47 0JU, Scotland
Phone Number:
Location: United Kingdom > Scotland > West Lothian > Whitburn
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Whitburn
Price Range (Based on Average Rates): $
Number of rooms: 32
Official Description (provided by the hotel):
Welcome to the Best Western Hilcroft Hotel centrally located between Edinburgh and Glasgow and easy access to the M8 motorway. The Hilcroft Hotel is ideally situated for the first time visitor to the area through the regular visitors needing easy access to the road/rail networks. As well as being centrally located for Edinburgh and Glasgow, we are less than 10 miles to Grangemouth, Falkirk, Newbridge, Bathgate and Livingston, making us the best located hotel in the area! Whether you're visiting for business or to make use of the excellent shopping facilities in Livingston, The Hilcroft Hotel has everything you need to make your visit a welcome and relaxing trip. 32 en-suite bedrooms, FREE Wi-fi throughout the hotel, Satellite TV, 2 Honeymoon suites (one with jacuzzi bath). Relaxing One O Eight Bar and Restaurant: Modern style restaurant with a great selection of dishes, FREE on-site parking, 3 air conditioned conference suites, Excellent conference facilities including LCD projector, Secretarial services, TV, etc. The hotel is no smoking throughout its hotel and bar/restaurant. A dedicated heated area has been allocated outside of the hotel. ... more   less 
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Also Known As:
Best Western Livingston
Livingston Best Western
BEST WESTERN Hilcroft Hotel Whitburn, Scotland

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