We were dissatisfied with several things. We feel that potential guests have the right to know so they don't feel the way we did after having arrived. We did our research prior to reserving, and we felt very comfortable about our hotel choice. However, upon arrival we realized that this was nowhere close to the descriptions we had read about. Pros: rooms are spacious, grounds are clean, the view of the bay is beautiful, most of the staff was helpful.
Cons: a couple of dead roaches scattered by the sink, the telephone did not work and they were not able to fix it during our three night stay. The bedding was not very clean (cracker crumbs which I discovered only after climbing into bed and tucking my feet in) Even after all this, we thought well, we should go for a swim...as we approached their private beach we realized why no one was getting in...sewage and a dead pelican floating on the water's edge. This really ruined our stay as we were traveling with children and they really had nothing to do. On the second day our two-year old got sick and we decided to cut our vacation short. However, when we approached the front desk with our concern they were not very helpful and said that we could cancel our last night, but we would still be charged for it as that was part of their cancellation policy.
We definitely don't feel that we got our money's worth and we would not recommend this place to anyone.
- Also Known As:
- Playa De Cortes Guaymas
- Hotel Playa De Cortes Guaymas, Mexico - Sonora
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