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“Not dog friendly.” 2 of 5 stars
Review of San Carlos Plaza Hotel Resort & Convention Center

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San Carlos Plaza Hotel Resort & Convention Center
2.5 of 5 Hotel   |   Paseo Mar Bermejo Norte No4 | Los Algodones, San Carlos 85506, Mexico   |  
Hotel amenities
Ranked #2 of 5 Hotels in San Carlos
Lagunitas, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Not dog friendly.”
2 of 5 stars Reviewed 1 week ago

We booked at the San Carlos Plaza Hotel because they came up as "dog friendly". The booking was via Expedia. When we arrived, they would not allow us to even have our dog, on a leash and well behaved. walk through the lobby. We booked a room with a sea view but were shown a sad little affair facing a wall on the extreme corner of the building. A girl at the desk claims she called and spoke with my wife, explaining that we could not have a dog in a sea view room. This is untrue. We spoke to no representative of the hotel until we tried to check in, tired after a eight hour drive. One of the desk workers suggested that we simply leave the dog in the car overnight. We were told that if we didn't like it, we should contact Expedia. This is not a place to go to with a pet and we elected to walk out and find another hotel.

Room Tip: Not pet friendly. Find another hotel.
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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265 reviews from our community

Traveler rating
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    50
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Chandler, Arizona
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Beds are hard, staff unfriendly / indifferent, there were only 4 cars in the entire parking lot and we saw no one at the hotel, yet we had to ask for a room with a balcony
May not be the worst place in SanCarlos but if you are used to US hotels you will be disappointed

Stayed February 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 3 weeks ago

April 7 2015 , Arrived after a 9+hour drive from Mazatlan. the hotel policy is pet friendly, well I arrive tired, and anxious to get settled. The manager says there is a one pet per room policy. My wife had witnessed earliest, a guest with two small dogs enter the building. ? ok, short version. they would not allow me to book two rooms, I asked if they could call around to a hotel that would accept us with 2 dogs. No luck they say, one hour later, a new manager comes and asks would I pay for 2 dogs? , Oh, $50 U.S. , I get it, it was always about the money. They gave us a room at the furthest point away from check in as possible. So no wifi connection, had to go to the lobby. The floor in them room was tile of course, how could dogs ruin this? 2 double beds made of what seemed like plywood, so uncomfortable, barely 2 ft off the ground, several lights not working, bathroom fan and toilet made weird sounds. AC ducked, The balcony was without a chair or table, completely empty, the slider door was broken, I could go on, sigh, So if you travel with a Pet, please be aware, this hotel should IMO, be avoided.

Room Tip: Avoid if you have a pet
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  • Stayed April 2015, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Palm Beach, Florida
Top Contributor
105 reviews 105 reviews
43 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The beds were good enough, nothing plush. The tc was the cheapest flat screen but I wasn't there to watch tv. The view was ok, but one is scared to touch the window. This hotel shows its age badly. Clearly no renovation but the restaurant and bad staff are superb.

Just that mexican treat that you find in mexican towns, where they make you feel at home. Check in staff could get more training but were very courteous nonetheless.

Beach area was very nice and that made the weekend worth it. Once any other newer hotel comes in, SAn Carlos plaza will decide on a much needed renovation. Owners need to travel and see hotels at some other beach towns. Nothing luxurious, just bare but new :)

* If you will go for such color as deco theme, own it, make it a Mexican theme cool deco place. Instead it looked like the old the new and the borrowed. I could not get over the price being as a 5 star in las Vegas, yet accommodations were 1/5 due to age. AC, you cannot have such faulty AC in Sonora.

Room Tip: Take a gamble on Las Glorias..but SC Plaza has good beach. Buy snacks on SC local markets to have in...
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  • Stayed May 2014, traveled solo
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed March 17, 2015

We were staying nearby and wanted to try a restaurant that we could walk to/from as it was our friend's birthday. We didn't feel like Italian, so tried their International restaurant. We had a couple of drinks before we ordered food but were constantly were looking to catch the waiter's attention. When we finally ordered food, it took forever and arrived lukewarm. We had to hunt the waiter down to tell him our meals were not hot enough, then it took him another 5 min to come grab our food to heat up, when they finally came back the plates were hotter but the meals were as lukewarm as they first were. We are not picky people, but was probably one of the worst restaurant experiences any of us have ever had.

  • Stayed March 2015, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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Mississauga, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed March 16, 2015

Took a lot of time to check-in, they were cleaning the rooms and got it almost at 6pm.. waited 30 minutes in the restaurant for a waiter.. had to go and eat outside... looks like they were not prepared for handling that kind of occupancy.

Room Tip: Corner rooms are quieter
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  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chilliwack, Canada
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 8, 2015

we spent a night at his property traveling back to Canada. The property is older but well maintained and the bell staff and restaurant staff were very helpful and accommodating. great water front location and would stay again! Only complaint was the rooms were no smoking but folks were smoking on patios and we could not leave the windows open and enjoy the sea air and view.

  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Carlos Plaza Hotel Resort & Convention Center

Address: Paseo Mar Bermejo Norte No4 | Los Algodones, San Carlos 85506, Mexico
Location: Mexico > Northern Mexico > Sonora > San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in San Carlos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — San Carlos Plaza Hotel Resort & Convention Center 2.5*
Number of rooms: 173
Official Description (provided by the hotel):
The San Carlos Plaza Hotel Resort & Convention Center is located in San Carlos, Guaymas, Sonora Mexico. Just four and half-hours drive from Nogales Arizona or a quick 55 minute flight from Phoenix Sky Harbor International airport, this ocean front property entices you to come back over and over again. The San Carlos Plaza Hotel Resort & Convention center is the only Gran Turismo hotel in Sonora, in front of the beach. ... more   less 
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Also Known As:
San Carlos Plaza Hotel Resort And Convention Center
San Carlos Plaza Hotel Hotel San Carlos
Plaza San Carlos

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