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“Bad Costumer Service” 1 of 5 stars
Review of San Carlos Plaza Hotel Resort & Convention Center

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San Carlos Plaza Hotel Resort & Convention Center
2.5 of 5 Hotel   |   Paseo Mar Bermejo Norte No4 | Los Algodones, San Carlos 85506, Mexico   |  
Hotel amenities
Ranked #2 of 5 Hotels in San Carlos
glendale arizona
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Bad Costumer Service”
1 of 5 stars Reviewed February 15, 2012

I checked in last week on a wednesday night (empty hotel, low season) planning to stay for 5 days, ask the lady on front desk asking for a room, she told me that she have availability and told her that i would like a room with a view and balcony, BUT since i speak spanish and look like a national she stated that she only have rooms with views but no balcony, but didn't hesitate to ask how many days i was staying, after i told her a couple of days she told me that the next day she was going to have some available,(bs), hotel is very old and showers are rusty needs to be remodel, she did not explain to me about energy saving card that you have to use, and when i ask about not having power in the room she just laught and told me really? like i said lack of costumer service, after one night i went to MARINATERRA my best experience by far, to bad someone else have my business and my best review!!

Room Tip: go to another hotel
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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 4, 2012

2 nights here, one of which was without sleep as a wedding ceremony and reception was held right outside our window/balcony. I was too exhausted to request another room or complain as I'd just missed my flight (flights) home to Australia. The room was very clean and pleasant enough but nothing outstanding...not even a bar fridge. The view was second to none....stunning!! Room service meals offered choices, which for a vegetarian, is much needed. I was unable to access internet from my room. Fortunately, I was able to use the Business facility. The lobby has reasonable restaurants and overpriced shopping. Really, it was ALL about the amazing view and the incredible sunsets.

Room Tip: If you request a room with a view, DO ask if there will be a wedding poolside while you're there...
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  • Stayed December 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCDO, E-commerce Manager at San Carlos Plaza Hotel Resort & Convention Center, responded to this review, January 6, 2012
Dear Sir:

We really appreciate your comments, as they are very valuable to us to keep improving our customer service and be capable to offer you the best experience. We hope to have the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
1 review
2 of 5 stars Reviewed December 26, 2011

So, one of my "Mexican" nephews decided to get married at this hotel. My wife called two months in advance and booked our room for the trip. The price she agreed to was 1300 pesos, which at the time was about $100 dollars in US. After talking to some of her sisters, who live in Mexico, they booked their rooms for 870 pesos (33% less); same view, same room many same floor. My wife called back, they offered a discount of 100 pesos, stating they only give 10 rooms a weekend at that special pricing and we were too late. When we were in the hotel, we asked the other wedding attending people what they paid, all the Mexican attending guests paid 870 pesos, including the ones who booked the hotel on the way to the hotel. The only other person who paid more was my gringo brother-in-law who paid 1000 pesos. Ironically, we booked before almost everyone in this wedding party.

I called the general manager, Jose, who was less than helpful. He repeated the only 10 rooms for the “special price” but couldn’t explain why we didn’t get this discount considering we booked so early before the trip. I asked for the person's name and number above him, he refused to give it to me.
If you look online, you can find condos on the water with bedrooms for about the same price. Do some research and save yourself some grief.

Room Tip: ask for a bed that isn't as hard as a rock and bring your own pillows.
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  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCDO, E-commerce Manager at San Carlos Plaza Hotel Resort & Convention Center, responded to this review, December 30, 2011
Dear Sir:

We are sorry to hear You have a bad impression on how We set up our rates as this is not the way We work, normally We do establish our rates with plenty of time ahead, plus We do some specials with a limited number of rooms in a lower category which seems to be the case, in lieu of this inconvenience We are willing to offer a special discount in your next trip to San Carlos. It will be a pleasure to welcoming you to our hotel, please contact us at:

ecommerce@sancarlosplaza.com.mx
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Chennai (Madras), India
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 24, 2011

Stayed there for 3 nights and had a room facing the waters, the hotel is right on the beach, you step out and you are on the beach. The beach was quite and clean. The rooms are ok on space, room sizes were little bigger than a business hotel, with standard room facilities. They have a very good lobby area with wireless internet. The bar and resturant, the food is ok. The serve breakfast which is quite good.All in all good place if you need to be on the beach.

  • Stayed January 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Top Contributor
75 reviews 75 reviews
49 hotel reviews
Reviews in 50 cities Reviews in 50 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 27, 2011

The hotel is quite big, its clean, it quite. It is very near the beach which is really really nice. On the beach you can rent aa ATV, a water bike, some boats. Food and service were qutie good. There is a bar-disco club as well which is also quite nice. You can get cheap and deleicious pizza also. There are vending machines for drinks if in the middle of the night you are extreemly thirsty.
I would reccomend it.
A big problem for me was the transportation from Hermosillo Airport to the hotel. The hotel sais that they have transportation service but to use it they insist on giving not only your credit card number but the secret code on the back as well as the expiary date and the signature - which is ABSURD! Also you cannot pay post factum, meaning to oarder the service and pay when you arrive - again ABSURD!
However if you ask how can you reach the hotel otherway the tell you you can get a taxi from the airport on the same price.
I would say that taking a taxi is a really good alternative it is even cheaper (service from the hotel costed 1300 pesos, taxi from HMO airport costed 1200 pesos)
In reallity there is no real pick up service provided by the hotel - they just call a taxi to come and pick you up. That is a big minus for this hotel - luckely it is the only minus.

Room Tip: Clean, big, free internet, nice view to the beach and the Californian Gulf.
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  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCDO, E-commerce at San Carlos Plaza Hotel Resort & Convention Center, responded to this review, July 29, 2011
Thank You very much for writing this review. In San Carlos Plaza We take very seriously what our customers think about us. We are glad to know You enjoyed your visit at the hotel, and we are always open to comments on how we can offer the best service to our customers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque
Top Contributor
113 reviews 113 reviews
64 hotel reviews
Reviews in 74 cities Reviews in 74 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed April 9, 2011

When a place advertises a rate I don't want to travel 15 miles to find out the ad was false which happened to me here. This is place a far away from everything in town and while it is a nice hotel with a convention center I was a single traveler and expected a lot more for the money. I went into San Carlos and got a much better deal. The beach was lousy as well.

  • Stayed April 2011, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, AZ
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 13, 2010

Our family has stayed at the Plaza San Carlos a couple of times, and are planning on going back. Apparently you have the choice of staying at the renovated rooms, or the ones that need renovation. We happened to stay at the same room in both ocassions, which needs renovation, because we could not ignore the great price offered. Yes, the carpet and furniture look old, but the mattress/pillows were fine and the room was clean, spacious and with a large balcony . Yes, by the bathroom sink there was a faucet labeled "purified water" that did not operate, but again, even if it did, I wouldn't recommend drinking from it. When we asked for extra towels, extra pillows, extra chairs for the balcony and a dark curtain that was missing in the room, they were prompt in attending our requests. The entire setting is excellent if you're traveling with children: the pools, the jacuzzi, the water sport rentals, the big sand dunes, the long walks along the beach, other children to play with. Their price included their excellent Mexican breakfast buffet with fresh fruit and juices. I had a facial in their spa and it was well done. Just note that they have a ballroom, so parties and conferences may be happening while you're staying there. Try to avoid staying when they're having Sweet 16 or graduation events, or just bring good earplugs. Young people rent out most of the rooms and it does get loud. Also, during the morning of your last day, you will receive the bill in your room, with very tempting discount offers if you decide to stay a bit longer... so keep that in mind if you think you'd like to stay one, two, three, four or more days!

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about San Carlos Plaza Hotel Resort & Convention Center

Address: Paseo Mar Bermejo Norte No4 | Los Algodones, San Carlos 85506, Mexico
Location: Mexico > Northern Mexico > Sonora > San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in San Carlos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — San Carlos Plaza Hotel Resort & Convention Center 2.5*
Number of rooms: 173
Official Description (provided by the hotel):
The San Carlos Plaza Hotel Resort & Convention Center is located in San Carlos, Guaymas, Sonora Mexico. Just four and half-hours drive from Nogales Arizona or a quick 55 minute flight from Phoenix Sky Harbor International airport, this ocean front property entices you to come back over and over again. The San Carlos Plaza Hotel Resort & Convention center is the only Gran Turismo hotel in Sonora, in front of the beach. ... more   less 
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Also Known As:
San Carlos Plaza Hotel Hotel San Carlos
San Carlos Plaza Hotel Resort And Convention Center
Plaza San Carlos

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