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“Poor upkeep and service” 2 of 5 stars
Review of BEST WESTERN Hotel Monteverde Express

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BEST WESTERN Hotel Monteverde Express
2.5 of 5 Hotel   |   Volanteros No 2 Zona Centro, San Miguel de Allende 37700, Mexico   |  
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1 review
“Poor upkeep and service”
2 of 5 stars Reviewed January 21, 2014 via mobile

No hot water in room but fortunately was only there two nights. No working telephone despite request to fix it. Cold overnight and no space heater available. Had to ask twice to get blankets delivered. But very friendly and personable front desk people who wanted to be helpful.
-Gordon

  • Stayed January 2014
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
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60 people have reviewed this hotel

Traveler rating
    6
    22
    18
    4
    10
See reviews for
10
21
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 20, 2013

This hotel has a personable staff. Everyone is young, mannerly and eager to learn and help.
The building is choc full of history. The courtyard exudes gentleness.
The maids did a great job. My only beef is the coffee could be a little stronger. I think the rates are fine considering it is only a short walk to the center of town.

Room Tip: I asked for a quiet room and was given the 3rd floor...Excellente!
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  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 11, 2013

The hotel is old, the rooms are terrible, they don´t even have a fan so the room is very hot and also it had a lot af mosquitoes. It smelled like cigar. The staff was very nice and the brekfast was regular. I don´t recommend this hotel, you can go to better places for the same price.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 14, 2013

A very fine hotel, with charming rooms and a small, lovely courtyard. It is a ten-minute walk to the main square. Staff appear to be learning but work hard and try to lease. Simple good meals. An easy walk to La Fabrica-an incredible collection of brilliant artists located in a former factory. Lovely galleries and two restaurants. Also close to Via Organica, a very cool organic restaurant, with many vegetarian, dishes, lovely roof terraces and a shop.

Room Tip: Rooms on the second floor appeared to be quieter and further from the lobby entrance.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 27, 2013 via mobile

A group of two couples we booked online thru Best Western and had no problems with reservation checkin. We were pleasantly suprised with an upgrade to the Presidential Suite because of a problem in our standard room. As with many mexican hotels, hot water was an issue. Location was good being a 5 minute walk to the beautiful plaza. On site parking is a huge plus for people with a vehicle. We stayed over a weekend and could see noise problems during the week with a school next door. Staff was excellent and very helpful. Best Western should look at the rating as 3 would be more in line. We travel throughout Mexico and would rate this hotel as average for the money.We would return and recommend. Thanks for a great visit.

Stayed February 2013, traveled with friends
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed June 28, 2012 via mobile

From outside the hotel is ok a tipical mexican colonial buildings. Rooms are really old , no air condition , poor forniture and not so clean apearence

  • Stayed June 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New York
1 review
3 of 5 stars Reviewed April 18, 2012

The hotel is nice, it looks good and goes with the vibe of the town. However, there was no soap in the room, at night it was very noisy and we had multiple problems with the online reservation that the hotel didn't receive. When checking out, we had to spend an hour on the phone with people in the U.S and Holland trying to figure out why the reservation didn't come through. Plus, the staff didn´t speak english...

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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Additional Information about BEST WESTERN Hotel Monteverde Express

Address: Volanteros No 2 Zona Centro, San Miguel de Allende 37700, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #44 of 54 hotels in San Miguel de Allende
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Hotel Monteverde Express 2.5*
Reservation Options:
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Also Known As:
Best Western Monteverde
Best Western San Miguel De Allende
San Miguel De Allende Best Western

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