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“Internet-challenged 7 Nights” 1 of 5 stars
Review of Real de Minas San Miguel de Allende

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Real de Minas San Miguel de Allende
3.5 of 5 Hotel   |   Calle Ancha de San Antonio No. 1 | Col. Centro, San Miguel de Allende 37700, Mexico   |  
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Hotel amenities
Merida
Top Contributor
122 reviews 122 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
57 helpful votes 57 helpful votes
“Internet-challenged 7 Nights”
1 of 5 stars Reviewed February 21, 2013

The room was fine, servers friendly, and they made special events special. Why the poorest rating I've ever given a hotel? I consider internet access to be as important as towels and water - and this hotel's wi-fi is poor-to-nonexistent. How can they promote themselves as a convention center and skimp on this essential? It's not 1950 anymore. And it didn't matter if the hotel was full or almost vacant.

They need to correct their many dead spots and buy more bandwidth. Pronto. And while they're at it, fix the keycard issue as we, and others around us, twice had to return to reactivate cards.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RealdeMinasSMA, Gerente at Real de Minas San Miguel de Allende, responded to this review, February 28, 2013
We are sorry for your bad experience. Your comments are really helpful for us so we can work hard to improve our service.
We hope you give us a chance to serve you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
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    124
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    39
See reviews for
145
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dereham, United Kingdom
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 2, 2013

We had three nights at this hotel. It is a short walk to the old town centre of San Miguel. It is situated overlooking beautiful gardens. The reception staff were helpful up to a point when we had to complain about extremely unruly neighbours making a lot of noise in the corridors and in the room next to ours on the first night. Reception sympathised up to a point but criticized us for not reporting it to security at the time. (3.45 am). We asked that the room next door to us to be left unoccupied for the following 2 nights but they refused even though the hotel was not full. The soundproofing to the next room was terrible, we could hear their shower and teeth cleaning regime clearly as there was an interconnecting door. The service in the restaurant was patchy because many of the staff could not speak English. We wouldn't have expected them to, however the hotel advertises itself as being international and the mix ups in what we ordered and what actually arrived at the table was due to misunderstandings in language.
The concierge service is fabulous, when my husband needed a dentist urgently we were assisted with the utmost care and consideration.

Room Tip: Make sure there is no interconnecting door to the ajoining room
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RealdeMinasSMA, Gerente at Real de Minas San Miguel de Allende, responded to this review, February 7, 2013
Dear Sr.
We really appreciate your comments.
Your comments and suggestions are very helpful for us to take some actions and hard decisions that improve the quality of our services.
I apologize for all the drawbacks that you had in your stay at the hotel and we regret not being able to exceed your expectations.

We are taking action in our hotel service so this could not happen again and please vive us the opportunity to serve you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Top Contributor
70 reviews 70 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 3, 2013

I went here for a small convention in march 2012. After many bad experiences in past years. This hotel has been the best venue for our 100+ppl convention and it is the only one where we will return to. In no way doe this does not mean that it was a great experience. It was just OK. The staff was helpful and the rooms where clean.

My only concerns is about pricing. Everything is Just OK and for what I payed it should have been great.

Package, where food is included. The food is also just OK and a bit repetitive for our 3 day event.

The rooms are also just OK. Clean but old and a bit uncumfy.

Since the food is just OK, and when I travel I like to enjoy food rather than just feeding myself, I decided to go where the action is near the cathedral, and I might say it is far away. In a town where everything should be in a 3-4 block radius this felt far away.

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RealdeMinasSMA, Gerente at Real de Minas San Miguel de Allende, responded to this review, February 8, 2013
Dear Sr.
We really appreciate your comments.
Your comments and suggestions are very helpful for us to take some actions and hard decisions that improve the quality of our services
We are taking action in our hotel service so this could not happen again and please vive us the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

This was such a nice hotel. I have nothing to complain about. The breakfast was really delicious also and we received great service =] the facility was beautiful and very comfortable beds and hot showers.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RealdeMinasSMA, Gerente at Real de Minas San Miguel de Allende, responded to this review, February 7, 2013
Dear Guest,

Thanks for choosing our hotel as your place to stay we are pleased that you enjoy your stay, we hope to see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Miguel de Allende, Mexico
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 13, 2012

One of the better hotels in San Miguel Allende at a reasonable price. Beautiful grounds, nice restaurant and gift shop. Good location about 15 minute walk to main square. Public transportation at the door or inexpensiveness taxi to centro (25 pesos) Away from the noisy fireworks during the night .

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RealdeMinasSMA, Gerente at Real de Minas San Miguel de Allende, responded to this review, February 8, 2013
Dear Guest,

Thanks for choosing our hotel as your place to stay we are pleased that you enjoy your stay, we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel is nice, and have options for weddings and business. The only problem that I saw is that the bell boys can be rude, if you are on their way get ready to be hit. It was clean and the room big enough with a living room and access to the pool. I highly recommended it for business

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RealdeMinasSMA, Gerente at Real de Minas San Miguel de Allende, responded to this review, November 7, 2012
Dear guest: Firs of all, thank you so much for your lines. Hope you had done
well and nice with us in the Hotel.



Talking about your comment of the bell boys, we ask you for a deep
apologies. We´ll talk about this with our personal. We can tell you that It
won´t happen again. In your next visit please let us invite you a drink.



Hope see you soon again.



Warm regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2012

The hotel is clean but you feel like it isnt clean beacause it is a a little bit old. You can hear everything that is going on the next room since the walls are paper thin.

Pros
- parking lot

cons
-far away from the center

When i got to the hotel i had a special rate because i was going to a wedding 1100 MXN but i overheard another person just came in asking if they had any rooms for that night, they said yes and offered the same room at a proce of 1400 MXN wih a breakfast buffet included, so i dont get which is the special rate they gave to us.
the pictures shown by other travelers are very close to the rooms you get

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Real de Minas San Miguel de Allende

Address: Calle Ancha de San Antonio No. 1 | Col. Centro, San Miguel de Allende 37700, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in San Miguel de Allende
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Real de Minas San Miguel de Allende 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Hotel Real de Minas San Miguel de Allende offers you the experience of a lifetime with our comfortable rooms, beautiful gardens, refreshing pool and our magnificent spaces, surrounded by the invigorating energy of San Miguel de Allende. Conveniently located, our hotel invites you to enjoy our beautiful town and its surroundings, rich with history, excellent cuisine and important traditions. The Hotel Real de Minas San Miguel de Allende is more than just a place to stay at night it is a complete lifestyle. The experience of Real de Minas begins with our staff. We do everything we can to make you feel at home. Upon arrival you will find our experienced, friendly staff who truly takes pride in their work so that your experience at Real de Minas San Miguel de Allende can be the best for you and your family or friends. Whether your trip be for pleasure, work or a special event, Hotel Real de Minas offers the best facilities in San Miguel de Allende. The Real de Minas hotels were founded by Mr. Cosme Vera whose family promise of comfort and service have withstood the test of time, making our hotel the ideal location for your next trip. ... more   less 
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Also Known As:
Real De Minas San Miguel De Allende Hotel San Miguel De Allende

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