I have just returned from a weekend visit to San Miguel de Allende. I have been to San Miguel numerous times before, and was looking forward to my first stay at Matilda.
Unfortunately, our visit began with an unpleasant dining experience Friday night. We were seated outdoors right next to a group of about 20 people celebrating with their own music and liquor, which had been set up by the hotel. After suffering through one course, with two different sources of music (this party's as well as the restaurant's) we asked to be moved and asked that the restaurant turn their music off, and our request was accommodated. Upon leaving the restaurant, I noticed that there was an empty table in the main dining area, set up for another large group who arrived just as we left; but we certainly could have been seated at this space. Poor planning on the part of management. Unfortunately, this unpleasant experience set the stage for our weekend stay.
I was staying in a junior suite and it was nothing more than a room with two queen beds and a chair. I have stayed in deluxe rooms, junior suites and suites in hotels both large and small all over the world, and this room was a deluxe room, at best. There was nothing about the room decor which distinguished it from any deluxe room at any reputable hotel chain anywhere in the world. It was clean and the air-conditioner, fortunately (or unfortunately), served as a "white noise" machine, covering up the noise from the restaurant and party below. I would have preferred to have opened the patio windows and had fresh air, but there were no screens and I had been warned about bugs in San Miguel at this time of year.
The continental breakfast, complimentary, was nothing more than juice, coffee and toast. Fruit or cereal or rolls were extra, but fresh and tasty. The other "extra" item was water in the rooms. I spend a lot of time traveling in Mexico, and know not to drink the water from the room faucet. EVERY hotel I have ever stayed at has provided complimentary bottles of water in the room. There were small bottles of water in the room, with an extra charge of US$4.00 per bottle! Upon checkout, I expressed my displeasure to the front desk staff about having to pay for drinking water in the room, and the charge was taken off my bill.
On the positives - this hotel is well situated and the staff are very pleasant and accommodating. The hotel is clean, and common areas are nicely appointed, which I would expect from any hotel of this category.
Unfortunately, overall, the negatives we experienced outweighed the positives, and next visit we will stay elsewhere.
- Official Description (provided by the hotel):
- Hotel Matilda is a chic and elegant boutique hotel offering a lifestyle-focused guest experience in a cool and contemporary setting. Guests enjoy an award-winning holistic spa with hammam - the only spa in Mexico named to the 2011 Conde Nast Traveler Hot List; Moxi Restaurant by Mexico City culinary superstar Enrique Olvera; gourmet theater featuring dining events with acclaimed artists and famous chefs; a popular lounge known for its creative mixology and vibrant scene; sophisticated and spacious designer rooms and suites; and a sleek, art gallery-like ambiance filled with dramatic and delightful contemporary art. Hotel Matilda opened in September 2010 in the center of historic San Miguel de Allende, the crown jewel of colonial Mexico and an UNESCO World Heritage Site celebrated for its intact 500-year-old Spanish architecture. ... more less
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