We would not normally have chosen a luxury hotel for a 6 night stay, but it was our first visit to SMA, and we wanted to treat and pamper ourselves. We don't regret it in the least.
We wanted a rooftop deck room, and we were given room 302. The room was enormous, and so was the deck. We spent every morning on the deck in the beautiful morning sun, drinking coffee and reading. Almost everything about the room was heavenly, except for a couple of problems. The room was also dead quiet - no nearby construction noise, no maids talking outside the door, no sound bleed for adjacent rooms, no elevator noise.
The gas fire kept going out after a few seconds, however after a call downstairs, workmen were at our door in a matter of minutes. It took a couple of repair attempts, but the guys fixed the problem. The lack of hot water problem never was rectified, but the hotel's response was just as immediate. The head of maintenance was at the door in minutes, and for a refreshing change at a hotel, he was upfront and honest with us about the nature of the water situation. He did not BS us as has happened in so many other Mexican resorts. The hotel rather generously compensated us.
We didn't dine at any of the restaurant preferring instead to go out. We did have a few drinks on the rooftop bar at sunset. Yes, the drinks are pricey, but the view and the sunset are worth it.
I had a very good deep tissue massage from Cecelia at the spa.
Before we went to SMA, a friend said that we would not get a true Mexican experience if we stayed at The Rosewood. Know what? I'm glad we didn't have a true Mexican experience. Many have been anything but happy at other Mexican hotels, particularly those on the Mayan Riviera. At those we have had noise, theft, rudeness, poor service, dishonesty and indifference. At the Rosewood, we had none of the above!
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- Also Known As:
- Rosewood San Miguel De Allende Hotel San Miguel De Allende