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“Service is very poor.” 2 of 5 stars
Review of Fiesta Inn Tampico

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Fiesta Inn Tampico
3.0 of 5 Hotel   |   Av Hidalgo 6106 | Colonia Laguna, Tampico 89219, Mexico   |  
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Ranked #5 of 28 Hotels in Tampico
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Service is very poor.”
2 of 5 stars Reviewed June 6, 2013

I had stayed in this hotel in May'13 for two weeks , the hotel location is good ,amenties is OK but the worst part is service.The staff is not well trained and does not know english.You need a lot of time to get them understood about waht you want.The service for room dinning is poor ,.


Not a good choice only because of its staff attitude.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 reviews from our community

Traveler rating
    13
    13
    17
    1
    2
See reviews for
13
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richmond, Virginia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 24, 2013

Nice building
Nice rooms
Great concierge service
Great front desk service
Most folks are well trained.
Disorganized billing
Zero executive lounge,
Overall hotel staffs very motivated.
Overpriced hotel
Hotel was overpriced. Rooms are basic.
HVAC functioned marginally.
This more a good motel not a hotel as listed.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerente G, Gerente at Fiesta Inn Tampico, responded to this review, January 26, 2013
Dear Guest,

Thank you for taking the time to convey your comments regarding your recent experience with the Fiesta Inn Tampico. Your willingness to share your thoughts with us is genuinely appreciated.
We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We sincerely regret we fell short of our goal in this instance.
We would like the opportunity to welcome you back in an effort to provide you the level of service you expect from us.


Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montrtéal
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 9, 2012

I had to stay one week in Tampico for business, and the Fiesta Inn was a good hotel for this purpose. The location is OK, on the border of the main avenue, and close to the airport.
The rooms are spacious and relatively nice, clean.
I would highlight the breakfast, with plenty of choice, large selection of bread and fruits, it is similar to what i already saw in mexican resorts.
Check-in and check-out was efficient and courteous, staff is very helpful.
I would then recommend this hotel for business trip, when you don't have to spend all day in your room.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerente G, Gerente at Fiesta Inn Tampico, responded to this review, January 16, 2013
Dear Guest:

Thank you for your recent correspondence regarding Fiesta Inn Tampico hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Fiesta Inn Tampico a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Fiesta Inn Hoteles.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Rafael, California
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 9, 2012

Having stayed at the Fiesta Inn on an extended business trip for several months, I can say that the Hotel staff / personnel from the shuttle driver to the Manager were all very good. Could the rooms use a bit of a make over? Probably, but for the business traveller who does not spend much time in the room it becomes a moot point.
I particularly liked the on call room service - briskly efficient for Mexico, except for one flubbed order. The person (Sandra) who took my oerder was mortified and apologised profusely for the mix -up. I rate that as top notch customer service.

Because of the large grounds area, it does offer a respite from the chaotic Avenida Hidalgo race track / main traffic artery, and it's easy to sit by the pool and read a book, have a beer / sandwich brought out, etc

The location is very well situated and with 15 mins walking you can find just about everything you need

Room Tip: Rooms on the West side of the building ( get one either on extreme left or right of the corridor) an...
See more room tips
  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio P, Gerente at Fiesta Inn Tampico, responded to this review, March 6, 2012
Dear Guest:

Thank you for your recent correspondence regarding Fiesta Inn Tampico hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Fiesta Inn Tampico a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Fiesta Inn Hoteles.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 11, 2011

It is an OK hotel of the Grupo Posadas chain ... adequate food, good transportation to/fro airport.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio P, Gerente at Fiesta Inn Tampico, responded to this review, March 6, 2012
Dear Guest:

Thank you for your recent correspondence regarding Fiesta Inn Tampico Hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We look forward to the opportunity of serving you in the future. Thank you for choosing us as your lodging choice.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 3, 2009

Having traveled all over the world for the last 42 years and stayed in everything from a 0 star to 5 star hotels, I rate everything was very good to excellent. I recommend this hotel for business travelers.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TX
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 31, 2008

We have stayed many times in Fiesta Inn hotels in other parts of Mexico and considered them pretty standard and clean. I will list the good stuff first, it is right off the main road and easily to find. The check in process was pretty efficient. Now for the negative, the rooms where very worn out, even for them; the pool was extremely dirty and the grounds seemed to be flooded. There were no showers for the people/kids coming in and out of the pool which makes the water dirtier. The dinner was without flavor and the area was overrun by ants. The personnel themselves where nice and friendly. Obviously the Hotel Manager is not concerned about the cleanliness of this hotel.

  • Liked — Location
  • Disliked — The Dirty Pool
  • Stayed July 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Inn Tampico

Address: Av Hidalgo 6106 | Colonia Laguna, Tampico 89219, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Tamaulipas > Tampico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 28 Hotels in Tampico
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fiesta Inn Tampico 3*
Number of rooms: 124
Official Description (provided by the hotel):
We are located in one of the most attractive areas in the city, only minutes away from the airport, with an astounding view of the El Chairel lagoon. Fiesta Inn Tampico is fully equipped to meet all your needs during your business trip: 124 rooms, meeting rooms, 8 MB WiFi Internet access, and a business center furnished with the most modern equipment. All of this within the warm hospitality that characterizes the Fiesta Inn Hotels, where we take care of every detail so your visit will be a productive, warm, welcoming experience that you'll never forget. Combined, these features ensure a perfect balance between work and leisure. ... more   less 
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Also Known As:
Fiesta Hotel Tampico

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