When we arrived in Chihuahua at the train station we had five seniors and two under 65. The policy for most places in Mexico is proof of age (Mexican Gold Card). Enter "Fernando".....between him and the clerk behind the glass they were excellent. They gave the five seniors the senior discount and were most polite and courteous. The only downside was the Mexican credit card readers are not yet equipped to read "chipped cards" so they initially asked for our secret pin number which of course we would not give out. English barrier but they finally let us into the back room to try the pin code which the machine would not accept so make sure you have cash. I really want to say how professional both Fernando and the clerk were that helped us on Feb 12/2013 as we readied to board the El Chepe railway. The train trip itself is so comfortable and unalarming even though you may be aware that there are armed militia on board the train who try to be as 'unseen' as possible. The seating is comfortable and spacious and the view and scenery is breathtaking. Fernando traveled aboard the train that day and explained in both Spanish and English the various sites and gave us notice of picture taking points. The food on board is good but expensive. The coffee is watered down and awful. This was our second trip aboard El Chepe and touring the Copper Canyon. We had absolutely no problems making reservations, getting on and off where we wanted. The train goes through very remote and wonderful areas of Mexico, the type most tourists wanting "just a beach" may not be looking for. There are excursions and side trips all along the way and the people are gracious and kind. There was nothing about the El Chepe Pacifico Railway that was not the best. If you are a train buff this is a must see and do. We made all our reservations on line without a single problem or glitch. Don't expect to find WIFI or telephones or beaches. This is an amazing trip into remote Mexico where the Tamahura Indians live in caves and small abodes.
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