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“Good hotel to visit Lincoln and surrounds” 4 of 5 stars
Review of BEST WESTERN PLUS Bentley Hotel & Spa

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BEST WESTERN PLUS Bentley Hotel & Spa
3.0 of 5 Hotel   |   Newark Road | South Hykeham, South Hykeham, Lincoln LN6 9NH, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in South Hykeham
Certificate of Excellence 2014
UK
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Good hotel to visit Lincoln and surrounds”
4 of 5 stars Reviewed February 25, 2013

Stayed for 3 nights - comfortable rooms, good breakfast and friendly staff. Position is good to explore Lincoln and areas around.

Also liked the pool and the ease of access to the hairdressing facilties which was useful since we were staying over to attend a wedding.
Only negative comment is that the room we had provided as suitable for disabled access was at the end of a long corridor with 2 fire doors to get through which was a challenge with a wheelchair.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review, March 7, 2013
Thank you for your positive review on the Bentley. I would like to explain the reason the disabled
rooms are at the end of the long corridor . As we are aware of health and safety we positioned these rooms as close to the fire exit doors as possible ,this enables a disabled customer to exit the building swiftly without having to re visit the centre of the foyer.
I hope this explains the situation and hope to see you again
Very best wishes
Carole Wootton
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424 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Milton Keynes, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2013

We stayed here for a night for a relatives birthday being held here. Our room was was nice, and clean. The conservatory type hall the dinner was served in was very pleasant, and food delicious. The staff were very good & polite, considering there was a few of us!
My boyfriends favourite part about this hotel was the "old school" shoe polish & trouser press! you just don't see these in hotels anymore!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review, February 25, 2013
Thank you for your lovely review on the Bentley.
We are all pleased to hear that you enjoyed all of our amenities when you stayed with us.
Especially the trouser press and shoe cleaners so nice to know they are appreciated by our guests.
I hope it won't be too long before you stay with us again

Many thanks once again
Carole Wootton
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1 review
5 of 5 stars Reviewed February 15, 2013

We decided to try Lincoln Christmas market after friends had recommended it . We stayed at The Bentley Hotel & Spa. We were greeted with a friendly smile and the porter showed us to our room. It was well furnished ,warm ,spotlessly clean and well appointed and the bed very comfortable hence the excellent nights sleep..the dinner was excellent and breakfast had an extremely good choice with the chef replenishing the the dishes often.
The staff were efficient and friendly .We used the spa so relaxing and the girls were lovely. We would recommend this hotel to anyone . We will definitely be returning in the future maybe for their Spa breaks next time .

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review, February 20, 2013
Thank you for your review on your stay with us at Xmas market time .
I am delighted that we succeeded in making your stay such an enjoyable one and hope to see you often in the future.
When someone takes the time to compliment us,it gives the team a feeling of well being and satisfaction of a job well done.
Many thanks
Sincerely
Carole Wootton
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Gloucester
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 14, 2013

Good accomodating hotel with facilities, Garden centre, coffee shop fast food etc near by (walking distance). 2nd time we have stayed, first time a wedding made to feel very comfortable, with very good service. This time Help 4 heroes black tie ball and again very good food and service. Cannot comment on breakfast or Spa as did not use either this time.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review, February 15, 2013
Many thanks for your fast review.
Your comments are very welcome .Its good to hear that you have stayed with us twice and have been so satisfied on both occasions. Chef will be delighted that you have enjoyed your meals with us as will all the team. Our aim is always to please.
I hope we will see you again soon
Thanks again
Best wishes
Carole
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lincoln
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 12, 2013

Attended with friends the farewell dinner for the Grand Hotel at the Bentley Hotel.
It was a fantastic evening, the choice of menu,the food and service was second to none. Whole evening had been well thought through. A great evening to remember an iconic land Mark of Lincoln. Thank you for a brilliant evening shall definitely and recommend

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review, February 13, 2013
Thank you for your kind review on the farewell dinner .
It's always good to hear such positive comments. All the team worked so hard in the preparation of this event. Ideas came from all departments they will now see that their efforts were indeed worthwhile. I think the staff enjoyed the event as much as the customers to see such happy faces.
I am so pleased you had such a good time
Thank you and very kind regards
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2013

stayed there for birthday treat,, staff on reseption terrible,, had mirrow fall off wall , they took my credit cards 3 times, i rang my card people and they had autherized it 3 times so everyone check that, they had done it to others,, i complained only to be told if i didnt feel safe i could have moved rooms, do they not get it,, a large mirrow shouldnt just fall off the wall,, i was very dissapointed by how we were treated,, best western in grantham far more accomadating,, have stayrd in loads of hotels never been treated like that.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review, February 12, 2013
I read your comments with interest.

Why one year later and not at the time.?


C W
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Leeds, United Kingdom
1 review
5 of 5 stars Reviewed February 10, 2013

we live in abroard me and my partner had not been back to uk for 10 years and my partner 23 years so in october we said we go for xmas shopping so we was told by friends to go to lincoln so we looked up hotels and there was the bentley what a fab place the staff so wonderfull help the place was a dream everything you good wish for it was makeing our holiday they were so helpfull in every way and the place was spotless clean so lovely and haveing the spa was wonderfull to us haveing comeing for a hot place it was just the right place to be we will never forget the hotel in fact we booked in every year as we like a break now haveing been retired the oweners must be so proud of a fantastic run hotel and spa my words carnt say every one should make a vist its fab

Room Tip: the suite rooms but all was so well furnished
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review, February 11, 2013
Thank you for your great review on The Bentley .
We really appreciate the time you have taken to give us such positive comments.We have many positive remarks such as yours but unfortunately many people do not wish to take the time to put their thoughts in writing.
Our team work very hard to ensure that all our customers are made comfortable ,at ease and are happy. I am delighted that their efforts worked so well for you and that having enjoyed your stay with us you are planning to visit us again.
From all of us here a heartfelt thank you.

Sincerely
Carole Wootton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Bentley Hotel & Spa

Address: Newark Road | South Hykeham, South Hykeham, Lincoln LN6 9NH, England
Location: United Kingdom > England > Lincolnshire > Lincoln > South Hykeham
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in South Hykeham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Bentley Hotel & Spa 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN PLUS Bentley Hotel & Spa is privately owned and ideally located on the outskirts of Lincoln. It is the only hotel with a fully equipped gym, indoor swimming pool and brand new state of the art Spa. This is a prime location which is ideally located only 8 minutes from the A1 at Newark, and being on the end of the Lincoln by-pass we are only 5 minutes away from the city centre, perfect if you are visiting for business or coming to see Lincoln's beautiful and historic Cathedral and Castle with their extensive grounds. Other facilities in the Leisure Club include: Jacuzzi, Sauna & Steam Room. We also have a hydraulic hoist on the pool side for people who require help climbing in and out of the pool. The hotel is open to the public with the Martini Bar, Grand Restaurant and the Spa. We offer Free Internet WiFi access for patrons in all bedrooms and conference suites. The Bentley Hotel has state of the art conference facilities catering for all types of events from 2 delegates up to 350 delegates in various sized suites all with Air Conditioning. The Hotel is licensed to hold Civil Ceremonies & Partnerships in three of our suites, all of which can hold up to 100 guests. We can also cater for all types of Wedding Receptions, Private Dinners and Charity Balls.Check out our special seasonal accommodation offers all through the year. ... more   less 
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Also Known As:
Best Western Bentley Hotel And Leisure Club
Best Western South Hykeham
South Hykeham Best Western
Best Western Lincoln
Lincoln Best Western
BEST WESTERN PLUS Bentley Hotel & Spa Lincoln/South Hykeham, UK

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