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“August at a Ski Resort and Spa” 5 of 5 stars
Review of Park Hyatt Beaver Creek Resort and Spa

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Park Hyatt Beaver Creek Resort and Spa
4.0 of 5 Resort   |   136 East Thomas Place, Avon, Beaver Creek, CO 81620   |  
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Ranked #1 of 7 Hotels in Avon
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GreenLeadersBronze level
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59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“August at a Ski Resort and Spa”
5 of 5 stars Reviewed August 18, 2014

This is the plushest hotel we've ever stayed in, better than some Four Seasons and a crown jewel of the Hyatt chain. There is a reason there are only two "Level 7" Hyatt hotels in the United States. This hotel is one of them.
We were at first reluctant to stay at a snow skiing resort in August, fearing everything would be shut down and in moth balls. We got a great rate (for a Park Hyatt) so decided to spend a Friday and Saturday there as the last two days of a whirlwind vacation in the Rockies. It was the perfect way to end a great trip.
Many years ago when I just occasionally stayed at a Hyatt, I was given some great room upgrades. Since Hyatt has become my default hotel for business and pleasure, and being a Platinum member of its Gold Passport program for several years now, I've not received a single upgrade. (Maybe being Platinum is code for "no upgrade necessary?") So I was a little disappointed when at check-in, the very pleasant and professional receptionist did not offer an upgrade. But my family and I were not disappointed. Our room was fantastic.
But back to arrival -- the entry is smaller than I expected and a little unassuming. However, the valet took our car and helped unload the luggage. It turns out the valet fee is the same for self-parking, so be sure and use the valet. As it turns out, though, we never got our car out and only called the valet when it was time to leave. (The valet retrieving our car was a bit aloof and not helpful, but that was pretty much the ONLY picky point -- shouldn't even mention it except that otherwise this looks like an advertisement for Hyatt.)
Our room was very large and overlooked the village. Since we were there in non-ski season, I think the village view was better. Our windows opened fully, and the screens covering the window were without defect and fit perfectly. No bugs. Our room appeared to one of the very few with no balcony, but that was okay, because our younger son is just five years old. We kept the windows open at night and slept in great beds, under great linens, in wonderful mountain fresh air.
The lobby is what you'd expect from a Park Hyatt, and this one is perhaps one of the tops. It has great views of the mountains and ample seating on great, luxurious furniture. It's the outside areas you want to be in, though. On the patios there were fire pits (nightly s'mors are a must-do for adults and kids), dining, and the pools. The one swimming pool is not remarkable, but there are five Jacuzzis. Five. It is a ski resort, after all. On Saturday when we spent about two hours at the pool, the two over-worked guys at the pool bar attended to everybody in a first-class manner. The younger attendant, a 20-year-old local kid, was very pleasant, efficient, conversational, and did a fantastic job serving all the people clamoring for his attention. His co-worker was equally to the task.
My boys played soccer, tether-ball, Ping-Pong, bean bag toss, and tag on the lawn with other Hyatt families, and ventured a little ways down the lawn to do trampoline bungee jumping and rock wall climbing. Earlier on Saturday my wife and older son did a horseback ride with the stables just up the mountain from the Park Hyatt, and they loved it. It was a one-hour ride through the forest and aspens, and both said they'd wished they'd booked a two-hour ride.
We ate the breakfast buffet each morning, and it, too, was wonderful. Most every Hyatt resoirt we've ever stayed at has a great breakfast buffet (Maui, Kauai, Hill Country, Tamaya, to name a few), and this was no exception. All of the foods and drinks were perfect. No complaints.
I just can't find anything bad to say about this hotel, other than I wish I had been born a trust-fund baby so that I could just come live here. A great experience.
I hope my boys turn into snow skiers, so that I'll come back in ski season to watch them ski. (Good use of points and points/dollars!!)

Room Tip: The village view rooms can be noisy until about 10:00 pm, but I think they've got the best view...
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Green Features: All Hyatt hotels seem to have paid a lot of attention to environmentally friendly practices. Beaver Creek is no exception. We found it easy to dispose of our trash in recycling-appropriate containers.
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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604 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Denver, Colorado
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 8, 2014

My wife and I spent 4th of July weekend in Beaver Creek and stayed at the Park Hyatt. This is one of the best hotels we’ve ever been to, and I can only imagine staying here in the winter. The service, cleanliness, room quality, food, etc. was all top notch. The lobby is amazing and the rooms don’t disappoint either. The festivities on Friday were right outside the hotel and our room overlooked the entire area where there was a concert and we had an amazing view of the fireworks. We spent most of our Saturday at the pool (get there before lunch if you want chairs), which was amazing as well. The service of the staff at the pool was extremely friendly and attentive. If I could think of one complaint at all, it would be no HD on the television, but you don’t really go to Beaver Creek to watch television. We will definitely be back to the Park Hyatt if we can.

Room Tip: I don't think there's a bad view in this hotel. If you would prefer to overlook the slopes...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman, Oklahoma
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 8, 2014

There were lots of dogs as the reviewer mentioned below; however, ALL dogs were well-mannered and none of them stunk, nor did any part of the property stink. The reviewer below was obviously upset with their lack of congratulatory amenities and were angry about everyone else's happiness. It was pure joy seeing these happy pets! Not only that, but these guests pay $100 more to have their pets here. If anything, this resort was a huge child day care, but so what? It was a joy seeing families spending time together---
including with their pets. It was a truly extraordinary experience. The food was exquisite. The service was superb. The resort was absolutely magical. ALL of the guests we encountered seemed to share the same sentiment. This was my favorite Hyatt!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 7, 2014

Stayed here for 3 nights in July as we explored Vail/Beaver Creek. Our original plan was to stay 4 nights, but a horrific thunderstorm delayed our arrival and meant we had to spend our original first night in Denver rather than Beaver Creek. Even though we were past cancellation time when we called, Maya at the front desk was great about waiving the cancellation fee and just told us to be safe and get there when we could.

When we arrived the next day, checkin was prompt and friendly. The hotel public areas are beautiful, and there are plenty of close-by activities for families and kids. The lift is apparently being renovated for the 2015 world championships, so if you want to take a lift to the top of the mountain this summer, you'll need to go to Vail (~ 20 minute drive). No big deal for us as we wanted to see Vail anyway. Otherwise, the hotel location is pretty ideal. The ski lift is literally right out the back door of the property, there is a nice walk that takes you down along to Beaver Creek village and past a few kiddie activities (climbing wall, bungee trampoline, etc.).

Staff was all very polite and efficient, but not always overly friendly. There's nothing I'm complaining about here exactly, because everyone is happy to help and polite, but everywhere else we went in Colorado, people were overwhelmingly friendly and helpful. The Hyatt staff is very polite, but not particularly "warm." It also seems that they may import much of their staff (particularly restaurant staff) from outside the area, so there isn't always a ton of local knowledge, which is a bit disappointing. I realize large hotel chains probably need to move people around to different properties for training, but there should be a blend of locals and non.

The rooms were very nice. Beds extremely comfortable. The rooms had a small mini-fridge in them, which was great. Bathrooms were fine, not particularly large for a Park Hyatt property, but the amenities were very nice. I will say that, while well maintained, the decor is getting a bit dated looking. Probably getting close to time for a refresh here.

Only real negative here was the restaurant. There is no Regency Club at this hotel, so as a Diamond member, we were comp'd breakfast in the hotel restaurant daily. Again, the staff was polite, but service was pretty hit and miss, with coffee refills not being served, going a LONG time before seeing a waiter/waitress, etc. The breakfast buffet is fairly typical fare - very small pastry selection, pretty bad fresh fruit options (it was the middle of July and no summer fruit was served - just cantaloupe and melon). Buffet items weren't always hot and looked like they needed to be refreshed more often than they were (the restaurant was never crowded, so maybe the food sat there untouched too long). It was free, but if I had paid, breakfast for 4 would have been $100, which is way too much money for that place.

The spa is great - they have the normal treatments available as well as a "healing waters"-type experience with several mineral pools and rain showers. Very nice. Kind of an odd layout with the locker rooms upstairs, then you walk downstairs in the spa lobby in your robe to get to the mineral pools, but the experience itself was great.

Only other negative was that the hotel refused to honor my late checkout request as a Diamond member. They said that benefit was based upon availability, which may be true, but I've never had it declined anywhere else. Not a huge deal, but thought it was a little odd.

I saw a few people complaining about valet response time. We never had an issue with this - car was always brought up promptly. Valet staff was like everyone else there - polite, but not very friendly.

One thing that we were surprised by is that almost ALL of the restaurants in Beaver Creek village close EXACTLY at 9pm. We were ice skating on the rink and tried to go to the Italian place (Toscanini) at 9:01. Even though the restaurant was 3/4 full of diners, they refused to seat us as they said they had closed at 9pm. Got the same response from almost all other restaurants in the village. This isn't any fault of the Hyatt, but travelers to the area should be aware if you are a late-night diner (I think they close at 10 during the ski season).

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 4, 2014

I'm a loyal Hyatt customer and I was expecting a lot more from a Park Hyatt. This was the worst one I've stayed at. The good: the exterior of the property was very nice, and the location excellent. I had a beautiful view from my room. Generally my customer service experiences were also good. I really loved the game room, and the spa was decent. Dinah in guest services was amazing. Kudos to her for her exemplary customer service and attention to detail. The lobby of the hotel was also stunning . The bad: my room needed a serious update. It was totally average and uninspired. The bathroom, the furnishings etc were all very average and not fitting for a Park Hyatt. The room was also very small and the hallways to the rooms were not clean (dirty carpet etc). Also a tip on the spa, why are the two levels not connected except for an elevator in the spa lobby? Weird. I had to exit the men's locker-room and step into the lobby area unexposed to make it back downstairs to the spa. Lastly the valet, although very nice, was very slow. I waited up to 30mins to get my car. The Valet staff were all professional and apologetic; the fault in my opinion is poor staffing on the part of management. Also the beaver creek shuttle is unreliable and not timely. Two thumbs down for the shuttle, why bother hyatt? Take a tip from the properties up in Aspen that have their own shuttles.

Stayed August 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed August 4, 2014

We're regulars at the Park Hyatt but have noticed a shift in attention to detail, more notably during our last 2 stays. Room cleanliness (especially the bathrooms) is remarkably bad despite mentioning this on repeated Hyatt surveys. Maybe they don't read them? We've resorted to traveling with Lysol wipes/bathroom cleaner as we do love many things about this property, esp. the location.
Last weekend, we checked in with my in-laws who had traveled from Minnesota to be with us so we could all celebrate their 50th wedding anniversary. Kind of a big deal. This was noted on their reservation well in advance. At check-in, no one even said "Congrats" to them despite me again mentioning at check-in as to why we were there that weekend. I surely would have ordered an amenity myself for them had I know there would be nothing to welcome them in their room.
We also had to wait a really, really LONG (and awkward) time at the desk (without much information as to why) for our room assignment while the computers ran slowly at check-in (truly not their fault).
But about 15 minutes into my wait (no, really), a gentleman standing next to me (waiting 1/3 the time I was standing there) was immediately offered a comp on all his resort fees! I was kind of shocked -- and felt a little embarrassed for our agent (Brittany) who didn't handle the long wait very well even after she heard a manager comp the guy standing right next to us...and then cruised right past any attempt to note a big celebration for our family (we were also celebrating my husband's military retirement and 2 birthdays). So, if you're going for something special, call the concierge ahead of your arrival to order your special amenities as Hyatt doesn't recognize special events. Wish I'd done that!
Our biggest concern is the dog population - their website specifically state their rules for pets (no more than 2, with a weight limit) which almost every guest we encountered with pets last weekend flagrantly ignored. It was almost laughable the size of dogs cruising around the hotel. Some look more like small horses. The elevators/halls stunk of wet dog all weekend - it almost felt like a pet convention...which is fine if you're a dog lover. If you have pet allergies, not so much. Our in-laws kind of joked about it all weekend, but again I was embarrassed. I realize & appreciate fully that the staff here bends over backwards to accommodate guests, but with these continual issues, we're considering other properties for future stays.
Lastly, only analog tv - nothing digital and very few channels. Seems like maybe their cable TV has pooped out or something because neither us or our in-laws could get current programming. Not a big deal if you're there to hike/ski, which we usually do, but if you have little kids who need Disney channel, bring your ipad.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed August 4, 2014

A great place for family - so many things for children [pool and games and activities and smores at night and ice rink outside]
The room was big -- the bed so comfortable - the bathroom well appointed
Staff were great - the valet parked car came in minutes!

Green Features: up to speed on most things e.g towels not wasted daily - sheets not wasted daily
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Beaver Creek Resort and Spa

Address: 136 East Thomas Place, Avon, Beaver Creek, CO 81620
Phone Number:
Location: United States > Colorado > Beaver Creek > Avon
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Avon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Hyatt Beaver Creek Resort and Spa 4*
Number of rooms: 190
Official Description (provided by the hotel):
No matter the season, enjoy the newly renovated ski-in/ski-out Park Hyatt Beaver Creek Resort and Spa located in the heart of Beaver Creek village. ... more   less 
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Also Known As:
Park Hyatt Beaver Creek Hotel Beaver Creek
Hyatt Beaver Creek
Beaver Creek Hyatt
Hyatt Avon
Park Hyatt Beaver Creek Resort And Spa Avon, CO

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