We're regulars at the Park Hyatt but have noticed a shift in attention to detail, more notably during our last 2 stays. Room cleanliness (especially the bathrooms) is remarkably bad despite mentioning this on repeated Hyatt surveys. Maybe they don't read them? We've resorted to traveling with Lysol wipes/bathroom cleaner as we do love many things about this property, esp. the location.
Last weekend, we checked in with my in-laws who had traveled from Minnesota to be with us so we could all celebrate their 50th wedding anniversary. Kind of a big deal. This was noted on their reservation well in advance. At check-in, no one even said "Congrats" to them despite me again mentioning at check-in as to why we were there that weekend. I surely would have ordered an amenity myself for them had I know there would be nothing to welcome them in their room.
We also had to wait a really, really LONG (and awkward) time at the desk (without much information as to why) for our room assignment while the computers ran slowly at check-in (truly not their fault).
But about 15 minutes into my wait (no, really), a gentleman standing next to me (waiting 1/3 the time I was standing there) was immediately offered a comp on all his resort fees! I was kind of shocked -- and felt a little embarrassed for our agent (Brittany) who didn't handle the long wait very well even after she heard a manager comp the guy standing right next to us...and then cruised right past any attempt to note a big celebration for our family (we were also celebrating my husband's military retirement and 2 birthdays). So, if you're going for something special, call the concierge ahead of your arrival to order your special amenities as Hyatt doesn't recognize special events. Wish I'd done that!
Our biggest concern is the dog population - their website specifically state their rules for pets (no more than 2, with a weight limit) which almost every guest we encountered with pets last weekend flagrantly ignored. It was almost laughable the size of dogs cruising around the hotel. Some look more like small horses. The elevators/halls stunk of wet dog all weekend - it almost felt like a pet convention...which is fine if you're a dog lover. If you have pet allergies, not so much. Our in-laws kind of joked about it all weekend, but again I was embarrassed. I realize & appreciate fully that the staff here bends over backwards to accommodate guests, but with these continual issues, we're considering other properties for future stays.
Lastly, only analog tv - nothing digital and very few channels. Seems like maybe their cable TV has pooped out or something because neither us or our in-laws could get current programming. Not a big deal if you're there to hike/ski, which we usually do, but if you have little kids who need Disney channel, bring your ipad.