This place was absolutely horrible! My boyfriend and I took a week vacation to this resort since we like to go snowboarding. We checked in late around 9:30pm and walked through the door and the hotel was freezing! I walked over to the window and it was left open, I tried to close it but the window crank was broken (unable to fully close). I told my boyfriend when he came up from bringing our luggage so we tried to notify someone but they closed at 10pm. We had to close the curtains and pile pillows against them to stop to much cold air from getting in through the night. The next morning we notified the lady at the front desk while we were leaving to get some breakfast so she sent the maintenance guy to look at it. When we got back to our room the window was fixed and later got a message stating we were getting charged 90 dollars for the crank and 10 for installation. (basically the exact 100 dollars that was held on my account when we checked in). My boyfriend then went downstairs to talk to the front desk manager and maintenance who stated they check the rooms every Friday and it wasn't like that when they checked it. I notified them when we checked in the room was cold and the window wouldn't shut. He said the room would be way to cold over the night and we said exactly we turned the heater on all night. He said well if my boyfriends not lying then the cleaning lady is lying and will be FIRED. That made us feel extremely awkward the whole time because when the manager came to our room to talk about it she played the blame game and said she would look into it but then come to find out nothing was done and WE WERE CHARGED after check out when we arrived back home!! I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!! THE WHOLE SITUATION WAS HORRIBLEY MISHANDLED AND PUT A DAMPER ON OUR EXPENSIVE VACATION!!!!!
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- Also Known As:
- Falcon Point Hotel Avon
- Falcon Point Resort Avon, CO - Beaver Creek