The room was spacious enough with the stocked kitchen, dishwasher, 2 burner top, and table. It was nice to have a full kitchen stocked with pots/pans, plates, cups and utensils for cooking in unit. Also there are free lockers for skis and equipment in garage along with a drying station for boots etc. Not too far a walk to the Gondola behind the Sheraton, about 5-7 mins. Nice view of lake from our room. We even got a bonus fireworks show since they couldn’t have the fireworks on the 4th of July, they held them in February.
We did have great customer service and very friendly encounters at the front desk when checking in and when asking for directions to the Gondola and places we could walk to for dinner. The other guests were also very friendly and welcoming.
There was a sauna and an indoor/outdoor pool with 2 outdoor hot tubs as well as 2 grills in the pool area.
Despite all these pros, the quality was lacking. The shower curtain had mildew on it, the door handle/keybox on the outside of the door to our room was barely attached to the door and would come almost all the way off when you pulled on it and we didn’t have a humidifier in the room, which was posted on-line as an amenity. I will say that as soon as we called these 3 problems in, we had housekeeping and a utility guy at our door within 5 minutes. House keeping brought us a humidifier and changed out our curtain for a brand new one and the door handle was re-attached to our door.
There was also a lack of outlets in the room. My boyfriend and I both had laptops and cell phones that needed to be charged, but we struggled to find outlets convenient to the desk or bed. There is free garage parking, but be very careful if you have a car that is low to the ground. We had a Malibu and bottomed out the car when driving in and out, even though we went very slowly.
The rooms just felt as though they needed some updating and refreshing. All in all it was a fine stay and the customer services was great. It’s too bad the quality was poor, because this could be a great location at a great price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.