For reference, I had purchased the lodging at Falcon Point through eBay. I checked the Falcon Point website before bidding and the units looked nice. The seller had positive ratings and had other timeshare rentals in their history so I felt comfortable placing the bid. The auction was for a 2 bedroom unit but it was only my girlfriend and me travelling. I had been looking at 1 bedroom units in the Vail and Beaver Creek areas through VRBO and had a budget of around $1,000 to $1,200 for the week. That amount is not going to get you the Ritz but there were some nice places in that range. The rate on the Falcon Point website during the time frame that we stayed that we stayed (2/3/12-2/10/12) for the 1 bedroom was $198/night and the 2 bedroom was $280/night. There were some “Web Only” specials that cut 20-25% off that price depending upon the dates and length of stay. It looks like Expedia and Orbitz have about the same deal. The price that through the eBay auction was significantly less than those rates so we were coming into already feeling like we got a bargain. That being said, even at the normal rates it is a good price for what you get.

As for the accommodations, the unit that we were assigned was on the south end of the building on an upper floor with a mountain view. It was spacious and well appointed. We did not use the second bedroom but it was nice to have two full baths. There is only one sink so it is a little tight if you have two people getting ready in the morning. Otherwise, based on the floorplans I don’t think that there is much of a difference between the living space in the one bedroom versus the two bedroom unit. It would also be worth noting that the floorplan on the website did not quite match the unit we stayed. There was a queen in the master bedroom and 2 twin beds in the second bedroom. The website shows a king in the master and a queen and twin in the second bedroom. It might have been because we were in an end unit rather than along the sides of the building. However, the view was worth giving up the king bed. As for bed comfort, I would say it was comfortable enough. It was a little firmer than I like (my bed at home is memory foam) but seemed newer and supportive.

The unit had been recently renovated with granite countertops, nice cabinetry and stainless look appliances in the kitchen. The bathrooms had nice tile work and vanities. The furniture in the living space was comfortable enough but a little worn. The fireplace is wood burning so we only used it one night (I am not fond of the smell of the burning wood). It was too cold to use the balcony but the sliding doors let in plenty of light. Our biggest issue was with the heat in the living space. It is a radiant system mounted to the top of the wall. After dark, we had to keep it set to almost 80 degrees to obtain a temperature of 70 degrees in the room. It might have to do with the end unit having more window area or a drafty fireplace. Regardless, you will probably need to wear an extra layer to watch any TV at night.

The building had plenty of amenities. The indoor parking was appreciated on the days we had snow. However, I am not sure there are enough spaces if the building is fully occupied. There were two hot tubs and a heated pool. There is a sauna but it was kept off when not in use so. I was too impatient to let it get hot enough to be effective. There is a nice pool table and ping pong table in the clubhouse. The fitness room isn’t much to brag about but we got all the exercise we needed on the slopes. Speaking of skiing, the shuttle pick-up is a short walk and it is about a 3 minute ride to the gondola at the Westin. Or you can stay on the shuttle and take it up to Beaver Creek Village. There were a couple of guest activities during the week. In particular, there was a free continental breakfast on Saturday and a Super Bowl party on Sunday. Both were sponsored by Starwood and it was their attempt to get you in for their timeshare presentation. There is no pressure to sign up for anything, though.

All in all, I rate it as “very good”. I would stay there again and recommend it to others. All of the staff that I encountered were friendly and helpful. It is an affordable option for the Avon area. It is a little dated when compared to some of the other accommodations nearby but they seem to be doing their best to keep it in good condition.

The first week we stayed in a two bedroom. The rooms were spacious, a little tired, including the beds, but very clean and the staff very attentive. The kitchens were completely outfitted. There was even a maintenance person who came at 10pm when we found light bulbs in the living room were burned out. The pool and 2 hot tubs were clean, hot and well maintained. Due to a major snow storm in Denver, the airport was closed and our group moved into two one bedrooms (all that were available at the last minute) These rooms had recently been redone and in excellent condition. In talking with the front desk, the rest of the rooms will be renovated this year. I had to go to the doctors, and the office manager drove me and found my friends and the entire staff was caring and attentive. 10 min shuttle to Beaver Creek and within walking distance of great restaurant VIN -- fab happy hour when we were there-

We Stayed in FP for 2 nights. Is a excelent alternative to Beaver creek high prices. The hotel is situated on a calm street in Avon, the room are well furnished and well mantained. The kitchen was a positive surprise. Pool and hot tub are very good, but a little croudy in after ski hours. To ski in Beaver Creek there are 2 options, go by car and leave it there (complementary parking is available at BC) or take a bus to BC (had to exchange buses in Avon Station) or take the BUS to the Westin Gondola, and you will be at Bachelor Gulch. All the bus options are free of charge.

I had the worst customer service experience of my life (in any industry) at Falcon Point. It is explained below and it is complicated. If you don't want to read it all, just take away these facts: Falcon Point took advantage of a mistake I made and charged me over $400 for it, even though they were not damaged in any way. They simply saw an opportunity to take advantage of me and they took it. It was shamelessly dishonest and they'd probably do it to you too. In my opinion, they DO NOT deserve your business.

I intended to book a large condo for Dec 30 and 31 but accidentally booked it for Dec 31 and Jan 1. I made my reservation only three days before our intended check-in and used Expedia.com. I discovered my error on Dec 30, when, arriving at night in a snow storm, I attempted to check-in at Falcon Point. The desk clerk (Annette, very kind and helpful) told me that our condo was still available for Dec. 30 and that we could rent it for the additional night and then attempt to straighten out the error with Expedia in the morning. So that is what we did. Expedia agreed to change the reservation to conform with our intentions but informed me that they would pass on to me any fees imposed by Falcon Point for the cancellation. I assumed that Falcon Point would agree to waive any fees, since the place was otherwise vacant during the weekend in question and because we were staying for two nights and willing to pay for two nights (in other words, Falcon Point was not damaged in any way by the mistake). I was wrong.

"Jane," from Falcon Point's Denver-based management organization refused to waive the fee. She explained to me that, in Falcon Point's opinion, the matter was "not about fairness." In other words, she knew that she had me on the hook (with my credit card already authorized for an additional night), and that it would be too costly for me to sue them over the relatively small amount in question. So she ignored what she knew and admitted was the only fair outcome and instead took complete advantage of my innocent mistake, to the tune of $400. Truly despicable.

Now this is my only recourse.

So don't stay there and don't buy their time shares. They are cheap, selfish, and uncaring (except for Annette at the front desk). If you own a unit in Falcon Point, you should blame Jane from Denver for this review. In fact, I told her to call the owner of our rented unit because I was confident that he/she would share my opinion. Of course, Jane refused.