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“Terrific hotel - well deserved 5 stars” 5 of 5 stars
Review of Westin Riverfront Resort & Spa

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Westin Riverfront Resort & Spa
4.5 of 5 Resort   |   126 Riverfront Lane, Avon, Beaver Creek, CO 81620   |  
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Breakfast for 2 Included
Ranked #2 of 6 hotels in Avon
GreenLeadersBronze level
New York, NY
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
45 helpful votes 45 helpful votes
“Terrific hotel - well deserved 5 stars”
5 of 5 stars Reviewed April 28, 2009

Stayed in a studio suite - nice kitchen area which provides a ton of storage space for clothing. Great bed and comfortable seating area. Very nice and clean.

Fantastic restaurant - superb comfort food served late into the night (only if you can replace one of the bartenders, but otherwise service was awesome).

Pool, hot tub and spa are all top notch.
Easy access to Vail and although I would prefer to stay in Vail - it lacks hotels like the Westin. Easy access to BC via the Gondola.

Free wi-fi, ski valet are all nice touches.

Definitive complaint is lack of transportation from hotel. Westin is still working out a few kinks with that. You really need it as there is zero of interest in Avon. All fancy restaurants are up in BC and the return shuttle stops running at 10:30pm.

Definitely visit Spago at Ritz Carlton - awsome.

Thank you Westin for a terrific experience.

PS: was charged for late checkout even though Starwood Gold. Took a supervisor to acknowledge and reverse - minor annoyance, but know that more and more properties are automatically charging if not checked out by designated time.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 13, 2009

This new hotel is elegantly understated with an inviting and warm atmosphere. Service is generally friendly but with some notable lapses. Disappointing access to slopes.

1. Room: The room (king std room with pullout sofa) was not large but very well appointed. Furniture was comfortable, new and very attractive. Although Starwood Preferred Guest and the hotel was far from full, we had a room with no view. Not a big issue, but a beautiful view would have been nice. Great, well-appointed kitchette area, nice recessed flat screen TV, fireplace, lots of nooks and crannies to store personal items. Room is very thoughtfully designed.

2. Bath: The bathroom is large, though the shower is unacceptably small. Double vanity and excellent storage.

3. Ski valet: This service is a great convenience, and of course, frees up lots of space in room. Some guys were excellent, some a little less engaged in their job. Perhaps a bit end of season apathy?

4. Concierge/Valet: Well, on the plus side, I will say they were all pretty friendly. I was called by a concierge prior to our trip and told to make sure to get our "grocery bag." Not sure what that meant, but it sounded fun. Upon our arrival, our valet had no idea what this was about, said he'd investigate right away and call us right back. As you can guess, we never heard from him or anyone else again. We had on-going discussions with several concierge about whether or not Beano's was still open for the season. It took a lot of our time, and we received many inconsistent answers. Finally, getting our car took forever both times. One time the key was placed on the wrong hook number, and no reason was provided the other time. When you pay $25/day and call from your room, you kinda want the car fast.

5. Housekeeping/Room Service: Sounds picky but housekeeping did not leave shampoo and conditioner on day 2 (yes we left a tip that morning!). As we were rushed to get ready for dinner and discovered this, we then have to wait over 20 minutes to have it delivered. Otherwise, housekeeping was fine. We ordered room service for one dinner. Typical quality for hotels in this category, though prices on the higher end.

6. Gondola: This was very disappointing. We were in town to ski and would have never booked the hotel had we known the gondola was down for the season. During our late night check in, the valet, in fact, told us exactly where the gondola was for and touted it as really convenient. We learned from our waiter at breakfast the next morning that the gondola had stopped running one week earlier due to cost. This should have been properly disclosed on the website (which prominently claims easy convenience to the slopes via the gondola) or during the registration process. With 3 kids, waiting for buses, was a drag. And, the bus does not run from 11:30 to 2:30, which was very inconvenient.

7. Pool/Hot Tubs: They were terrific. Hot tubs were very nicely heated, with great views.

8. Tidbits: Great biz center with free printing. Nice market/deli. Very good breakfast at Avondale.

As an attorney, I was soured by the misrepresentation about the gondola. But, otherwise, with a few service lapses that more experience will surely fix, our brief 3 night stay was enjoyable.

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 1, 2009

We have reccently spent 14 days at this hotel booked through Ski Independance. The service was excellent, and the staff very courteous. Good locatiojn for shops, supermarket and restau which were all within a 5 minute walk. The lobby area has a nice relaxing feel to it, open fireplace and comfortable sofas and a bar area. The restaurant did a nice breakfast and there was also a deli on-site. The ski valet service was excellent, very nice group of guys, they unpack your skis/boots and hold them there for you. Each day you collect your boots and they place your skis outside ready for you to go. Then at the end of day, they put them all back. On our departure they packed the skis boots back into their carriers for us. The gondola outside the hotel takes you across the river to the first chairlift which then takes you up to the slopes. You can ski back down to get back onto the gondola for your return journey via 'Leave the Beav'. There are three hot tubs and salt water swimming pool outside, with views of the mountain, plus a good gym and a spa. Buses to Vail (ECO -Transit) and Beavercreek stop outside. $10 return to Vail. We had a studi suite which was big enough for us two. It had a little kitchenette with all amenities, a large bathroom and decent sixe living/sleeping area, with 32inch LCD television and gas fire. We also had a balcony. The room was very comfortable and clean. Free internet in the room for guests.
The ski area of Beavercreek was better than we expected, nice long tree-lined runs, minimum queue and again excellent customer service on the slopes both from the staff in the mountain restaurants and the ski hosts. Nicely groomed blues and greens, a good resort for beginners and intermediates. I would also recommend the Nordic centre, fabulous service very thorough. It is next to Strawberry Express lift. We went snow shoeing and the scenery on the prepared trails (McCoy Park) was beautiful.
We certainly can't wait to return to this hotel and resort in the future, we had a fabulous time.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 30, 2009

Loved the location, the ski valet service, the pool, the spa, the general comfort and layout of the hotel. The staff were helpful and friendly in every area.
We had a single room for a family of 4 which was well set out with good amenities, but too small for parents and 6 and 10 year old. Next time we'll get a one bedroom suite.
Great Hotel, and thoroughly recommended.

  • Stayed March 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Coast, CA
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 17, 2009

My family (myself, husband daughters 10 and 6) stayed the the Westin RF February 14-21. From our arrival to departure the service was top notch. From the front desk offering an upgraded room (#924 one bedroom deluxe suite) to the ski valet service, you could not ask for anything more. Getting to the slopes was effortless. The ski valet hands you your boots and places skiis and poles outside 20 paces from the gondola. The spa was great and the saline, infinity edge spas were to die for. We even spotted a stag and a deer while enjoying our soak. Our site had 180 degree views from the top floor and was very large with an office space off the master bedroom. The only bad thing was that the room service food was awful. The $25 cheese platter came with about 1oz of cheese total that was rancid and no crackers or bread. I did mention it to the concierge to look into. Our daughters attended the Kids Club two days and loved it. Margie Sheppard was one of the counselors and the kids loved her. We tried the restaurant, however, the service was terrible and they were not even busy. I called over the manager and had her wait on us and she waived most of our meal. Hopefully they will work out the kinks with room service and the restaurant. You will love this place.

  • Stayed February 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phoenix, Arizona
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 9, 2009

Stayed 5 nights for annual girlfriends getaway in February. The hotel and property are beautiful! Our room was awesome (we had a suite with separate bedroom and full kitchen. Used the kitchen for relaxing after skiing all day. The food offerings at the Avondale Market on the property were the best. We were tired so we picked up a pizza and cesar salads for dinner. The food at the market is prepared by the restaurant on site and it was 100%! It was great to have the market to pick up a brownie or a breakfast item. The service with free ski storage was awesome. Great and so easy ski in and ski out with the gondola so close. We both had a massage one afternoon. The spa is top notch. It was nice to relax outside as well with a glass of wine. I would go back in a heartbeat. Note they add a service charge $20 per day for use of the workout room, pool, etc. (an additional expense we didn't realize until check out day). We walked to Mexican restaurant with no problem one night as we didn't have a car and ate at the on-site restaurant for lunch our last day. Again, the food was wonderful! Go for lunch if you get a chance.

  • Stayed February 2009
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 3, 2009

Stayed five nights. Selected the hotel primarily for it's "ski in/ski out" access to BC mountain. The gondola is very easy to walk to and it puts you at the ticket office and Lower BC Express lift at BC Landing. The ski valet was super service-oriented. The room was nice - stayed in a King suite with a view overlooking the front of the hotel. The hotel is across the street from Avon Station which is where you can catch the free shuttles within Avon, shuttle to/from BC in the mornings and afternoons and the paid ECO transit buses that can take you to/from Vail and EGE. The Westin offers a free evening shuttle to/from BC. You really don't need a car if you plan to stay at the Westin unless you want to check out restaurants in nearby Edwards, Eagle, or Eagle-Vail. The hot tubs were a relaxing comfort after a full day of skiing. The business center offers free internet access where you can also print boarding passes. The hotel does permit dogs, as we saw a lot of them wandering in the lobby on leashes. If you like dogs, it's no biggy. I would highly recommend the hotel.

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Riverfront Resort & Spa

Address: 126 Riverfront Lane, Avon, Beaver Creek, CO 81620
Phone Number:
Location: United States > Colorado > Beaver Creek > Avon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Avon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Westin Riverfront Resort & Spa 4.5*
Official Description (provided by the hotel):
The Westin Riverfront Resort & Spa at Beaver Creek Mountain is in the heart of the Vail Valley, CO and was recently named the #2 Resort US Mainland by readers of Conde Nast Traveler. The Beaver Creek hotel features direct access to skiing and year-round mountain activities. Home to Spa Anjali, named #2 Resort Spa by Conde Nast Traveler readers, relax where mother nature nurtures. Revive at Maya, a Richard Sandoval Signature restaurant due to open in June of 2013. Experience total renewal in a spacious studio suite or one, two or three bedroom condominium with breathtaking view of Beaver Creek Resort. ... more   less 
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Also Known As:
Westin Riverfront Resort And Spa
Westin Riverfront Hotel Beaver Creek
Westin Beaver Creek
Westin Riverfront Resort & Spa Avon, CO - Beaver Creek

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