This was our third visit to the Westin Riverfront Resort & Spa and we will not return. The staff, the upkeep, and the changes made to hotel left us very disappointed. We arrived late afternoon and our room was not ready. We were asked to have a seat and they'd come and get us...not a problem until after 45 minutes passed and when we returned to the desk the young lady had NO IDEA who we were...not a good start. The room was what we expected, but definitely needed a facelift.