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“Not impressed” 1 of 5 stars
Review of Westin Riverfront Resort & Spa

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Westin Riverfront Resort & Spa
4.5 of 5 Resort   |   126 Riverfront Lane, Avon, Beaver Creek, CO 81620   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #2 of 6 hotels in Avon
GreenLeadersBronze level
Phoenix, Arizona
1 review
“Not impressed”
1 of 5 stars Reviewed 2 days ago NEW via mobile

Checked in yesterday for two nights and received a standard view room which was a view of a building under construction. Not what I expected. Then was told we had a welcome package at the concierge. This consisted of a map and a pitch to go listen to time share presentation. The market which is advertised as a place to get coffee, sandwich or snack does not exist. Would not come back.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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637 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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English first
Hillsborough, North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel should have been great, but our experience was really unpleasant. First, the setting is totally unlike the marketing. It's on an interstate, surrounded by a busy thoroughfare. Second, the check-in process was horrible. Seth was rude and starting lecturing us about checking out by 11 ...3 days later. He gave us NO orientation on the hotel or amenities, and we didn't realize until the day we left that there was a walking trail from the hotel down the river. Third, the concierge was worthless; she had no knowledge of any of the activities available in the surrounding area and no interest in helping us anyway. The only bright spot were the valet parking guys. Joe and Tom and the others were friendly, efficient and pleasant. Otherwise, it was infuriating in every interaction there.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 5 days ago
Thank you for staying with us at the Westin Riverfront. We are sorry to hear your interactions with some of our staff left something to be desired and we were not able to provide the experience you were looking for. We will certainly use your feedback to learn and improve. We are also sorry for any confusion on our location. We feel our central location is ideal for accessing all the Vail Valley has to offer and do our best to position as such. Thank you for your feedback and be well.
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Avon, Colorado
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

In reading some reviews, I thought about waiting to post this as I will be going back for the swimming. The women's locker room was nice and includes a steam room. The pool itself was at a good temperature and I appreciate the lap lanes. The pool had lots of kids in it and many people enjoying the patio and infinity hot tubs. Good views and it is wonderful to swim with such clouds overhead and mountain views. The deck area is nicely furnished with different options.

Staff was helpful in answering questions on the fitness area and the pool. I liked the saline aspect of the pool and found the towels properly fluffy. :)

The lobby area and views are fitting for the mountain community. Parking was not an issue although the garage was tight even with my small car.

Stayed July 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 5 days ago
Thank you for staying with us at the Westin Riverfront. We are delighted to hear how much you enjoyed our wonderful pool area. We appreciate your review and look forward to your return.
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boulder, co
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm actually not kidding. I really could live here. The king suite is larger than your average big-city apartment. There's a sleeping area, a sitting area, a nice nook with a desk, plenty of closet space and a lovely kitchenette. And one of the prettiest bathrooms I've seen in a hotel. Top it off with the fireplace, and I'm ready to move in. I booked the cheapest available room, so I don't have a fantastic view, but knowing that I can get up in the morning and walk along the river more than makes up for it. And, with the kitchenette, I bought my own wine and cheese and took it down to one of the many outdoor spaces to enjoy. This hotel is definitely worth the price. Especially when compared with other Vail/Avon properties.

Room Tip: You have to pay more for a view, so if that's important to you, do it!
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 5 days ago
We can arrange that!! We're delighted you fell in love with our resort and had such a wonderful time with us. We look forward to seeing you again soon!
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Denver, Colorado
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin is beautifully decorated, especially the lobby, which has lots of great places to hang out in comfortable furniture, enjoy the view, or get some laptop work done. Staff was very friendly and helpful. We found the room to be noticeably small, though the beds were comfortable and finishes were very nice. A poolside food and beverage service would have been a great touch.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 5 days ago
Thank you for staying with us at the Westin Riverfront. We're delighted you enjoyed our resort and the staff were able to help make your stay memorable. Perhaps one of our studio or one bedroom suites would better suit your space needs next time. We look forward to seeing you again!
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East Lansing, Michigan
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here one night on my way through the mountains with my wife and 2 kids. Valet parking only, which was no problem. Valets were incredibly nice and helpful from the start. Our room wasn't ready, but they suggested we take the kids down the nice trail on the river. They loved it, the perfect break before we made it into our room. Room was beautiful, not super large, but totally fine for our needs. Only issue here was some empty beer bottles found under the couch when I opened the sofa bed (not a huge deal, obviously). For dinner, rather than drag the youngsters downstairs, we order pizza and truffle fries from room service. It arrived promptly and with a smile. Food was great! Mini fridge was handy for the left overs. All and all a excellent experience.

Room Tip: Ask for a room with mountain views if possible.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 5 days ago
Thank you for staying with us at the Westin Riverfront. We are delighted to hear you had such a wonderful stay. We are very embarrassed of the bottle under the couch but are glad the rest of your experience allowed you to overlook this mistake. It won't happen again! See you again soon.
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Pennsylvania
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The room itself was great. We had a one bedroom with a full kitchen (that we didn't use, but during ski season this could be really helpful after a long day of skiing) and a washer/dryer (which we did use).

My kids did Westin Kids Club so my husband and I could go the gym and they had a great time and the staff was super nice there.

The gym was awesome and the pool was great.

A few things that we didn't like. When we spoke to the concierge they were pressuring us to do a time share presentation. It just seemed kind of tacky. Not that big of a deal but worth mentioning. Also, while we were there the fire alarm went off at 3am. Obviously this was not the hotel's fault but after spending 20 minute in the lobby with our PJs on and with multiple families standing around with young children it would have been nice for them to update us on what was going on. We were eventually sent back to our rooms only to be awoke two more times by the same alarm. Thankfully my husband called and was told the last two alarms were false alarms.

We weren't thrilled with the location either. We thought Beaver Creek had a larger "town center" to it. If we visited the area again we would definetly stay in Vail as we thought there was just more to do there. Again, this was not the hotels fault and had to do more with our lack of research about the area.

Overall it was a nice stay but I'm not in a hurry to return.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 5 days ago
Thank you for staying with us at the Westin Riverfront. We're glad to hear you enjoyed your suite, our gym, and the kids had fun in Westin Kids Club. We apologize for the emergency alarm system being set off. We are glad the system functioned as it should to ensure everyone's safety but understand the disruption this can have on your night. While we feel our central valley location provides the best access to all our area has to offer we understand the seclusion of the Vail Village has its appeal as well. We hope to see again at our resort!
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Additional Information about Westin Riverfront Resort & Spa

Address: 126 Riverfront Lane, Avon, Beaver Creek, CO 81620
Phone Number:
Location: United States > Colorado > Beaver Creek > Avon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Avon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Westin Riverfront Resort & Spa 4.5*
Official Description (provided by the hotel):
The Westin Riverfront Resort & Spa at Beaver Creek Mountain is in the heart of the Vail Valley, CO and was recently named the #2 Resort US Mainland by readers of Conde Nast Traveler. The Beaver Creek hotel features direct access to skiing and year-round mountain activities. Home to Spa Anjali, named #2 Resort Spa by Conde Nast Traveler readers, relax where mother nature nurtures. Revive at Maya, a Richard Sandoval Signature restaurant due to open in June of 2013. Experience total renewal in a spacious studio suite or one, two or three bedroom condominium with breathtaking view of Beaver Creek Resort. ... more   less 
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Also Known As:
Westin Riverfront Hotel Beaver Creek
Westin Riverfront Resort And Spa
Westin Beaver Creek
Westin Riverfront Resort & Spa Avon, CO - Beaver Creek

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