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“Anniversary Trip” 4 of 5 stars
Review of Westin Riverfront Resort & Spa

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Westin Riverfront Resort & Spa
4.5 of 5 Resort   |   126 Riverfront Lane, Avon, Beaver Creek, CO 81620   |  
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Breakfast for 2 Included
Ranked #3 of 8 Hotels in Avon
Certificate of Excellence
GreenLeadersBronze level
Jacksonville,fl
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Anniversary Trip”
4 of 5 stars Reviewed April 16, 2013

Really enjoyed the service at the Westin. Our room was clean, modern and well decorated and the food at Cima was very tasty. The steam room was perfectly large, clean and well heated, hot tub was well maintained. Room service brought whatever we needed. The kitchen in our room helped save money on breakfast. My only disappointments is that parking was overpriced at $25 per night. The resort fee was $25 also but does not include any work out classes held on property. I was charged for a yoga class when I thought it was free and included in the resort fee. The work out schedule hand out should be more clear since it has dollar signs next to some yoga classes and none next to others. The resort did take care of the fee during check out b/c of the misunderstanding. Overall, I would return again but wished that added more activities around the resort to make up for the resort fee. Eat at "snooze" in denver for breakfast, avoid Flame inside the Four Seasons in Vail, and ti amo italian eatery was very tasty.

Room Tip: Rent a car. Got one from orbits for a great rate. Shuttle was not running when we were there.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mmosley29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, June 10, 2013
We're happy you enjoyed our service and facilities at the Westin Riverfront Resort and Spa and thank you for sharing your special occasion with us. We appreciate your feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 reviews from our community

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Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 12, 2013

This hotel met our expectations as the hotel is well taken care of and the staff were wonderful. We didn't realize when booking its actually not a standard hotel, but rather units that are privately owned and managed by Westin. Gondola was very convenient and the ski valet was awesome during our stay. Hot tubs were nice overlooking the river and the gym facilities to include the steam room are top notch. There were a lot of families there, but we still managed to enjoy ourselves at happy hour by the fire.

Room Tip: Try to get one of the rooms on the fourth floor with vaulted ceilings as it made the room feel huge.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank gijenn1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, June 10, 2013
Thank you for staying with us at the Westin Riverfront Resort and Spa. We're glad to hear we met your expectations and you enjoyed your stay. We are indeed a full ownership condominum hotel, which means, in some of our rooms, we are able to provide fully stocked kitchenettes or full kitchens, living areas, and fireplaces among other amenities. All to help make longer stays more convenient and comfortable. That being said, we are 100% Westin and committed to providing that experience to all of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 5, 2013

My family stayed at the westin last week and had an unfortunate experience. We inadvertently left something fairly valuable in the room in one of the drawers. Upon discovering this, 12 hours after our check out, we contacted the hotel and spoke to the head of housekeeping, Jose. We explained our situation and he said he would check on it. My wife returned to the hotel the next day (24 hours after check out) to see if they found our stuff in the room. They had not. She even searched the room with a front desk staff member. I contacted the Front Desk Manager, Kimmy, about our issue and she, too, stated she would look into it. That was the last we ever heard from the Westin. Neither Jose nor Kimmy followed up with us about our issue or returned our item. While i accept full responsiblty for leaving something behind, i am surprised that housekeeping did not find the item and am shocked that both supervisors did not follow up...must be a culture thing at the Westin in Avon. Unfortunately, this terrible service overshadowed the other good folks who delivered wonderful service at the resort. Needless to say, we wont be back.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank jbreeden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, April 6, 2013
Thank you for staying with us at the Westin Riverfront Resort and Spa! We're sorry we were not able to locate your lost item and appologize for any missed opportunity to follow up with you on the status of that lost item. We're glad to hear your experience with staff during your stay was wonderful and we appreciate you bringing this matter to our attention. Please contact me directly at the hotel if you would like to discuss further and in more detail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lutz, Florida
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 4, 2013 via mobile

Beautiful hotel with an amazing spa. The staff is helpful but the concierge seems more interested in selling time shares than in providing good information. The shuttle bus drivers knew more and gave better advice. Avoid Sage outdoor adventures. They should have closed for the season and our concierge should have know something about the conditions before sending us to waste a day there.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kamlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, April 20, 2013
Thank you for staying with us at the Westin Riverfront! We're glad to hear you enjoyed the spa and our staff. Our appologies if the outdoor adventure provider that was recommended did not provide the experience you were looking for. We appreciate you bringing this to our attention and will strive to stay updated on the conditions in the areas they operate as the seasons transition.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 4, 2013

We have stayed in Vail and in Beaver Creek and were not sure how we would like staying in Avon. We loved it and will go back next year. Easy drive to Vail to ski, shop, & dine; or you can take the gondola right from the hotel to ski Beaver Creek. Walk to wonderful restaurants in Avon, or for groceries. Five minute drive to Beaver Creek. Beautiful views, plus fabulous Westin service and amenities. Their spa, health club and yoga/Pilates facilities are excellent. Great year-round pool and hot tubs. Happy hour begins at 2:00 where you can sit in front of the fire, gaze at the mountains and listen to local musicians until 9:00. The rooms/suites, are just heavenly, of course!

Room Tip: Probably depends on price--more $ for mountain view over valley view (still mountains).
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BagPackedWillTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, April 20, 2013
We're gald to hear our central location provided the accessibilty and convenience needed to enjoy and experience all the Vail Valley has to offer. We're also happy that our resort and amenities could be a part of that experience. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Level Contributor
5 reviews
5 of 5 stars Reviewed April 2, 2013

The Westin Riverfront is so beautiful and easily located if skiing Beaver Creek or Vail. We also had a last minute complication and needed to bring a dog and the Westin was more than accomodating. We had the king studio which was a very comfortably sized room with a small kitchenette, fully equipped with toaster, utensils, plates, etc., small refrigerator and microwave. We saved quite a bit by having breakfast and snacks in the room and then only eating one meal out. Meals in Beaver Creek are quite pricey. We had a room on the first floor with a patio and convenient access to a fire pit that they started every night making S'mores a must. It is conveniently located close to a gondola to get you up the mountain, however if you are wanting a ski in/ski out hotel this is it's only drawback. They also have the absolute best valet parking guys ever!!! Front desk is also very helpful and friendly. Called the concierge a few times and left messages but never received a call back so we just figured out things by ourselves or called "Service Express" and they helped. Love Love Love this place!

Room Tip: Room 140 has private access to the fire pit outside the lobby and is conveniently located if you hav...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Cantam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, April 20, 2013
Thank you for your great review. We're very proud of our staff and we're glad their service helped make your stay so wonderful. Sounds like you had a fun filled vacation with us and we're happy your four legged family member was able to join you! See you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 1, 2013

This is a nice and cozy place to stay during winter and summer.
A service at the hotel is very friendly and helpful.
There is a great spa with steam-room and sauna.
Also, the restaurant provides great food along with nice ambience.
The rooms are very clean and the bedding is great.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ap80127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, April 20, 2013
We're delighted you've enjoyed your time with us through the seasons here in Beaver Creek. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Riverfront Resort & Spa

Address: 126 Riverfront Lane, Avon, Beaver Creek, CO 81620
Phone Number:
Location: United States > Colorado > Beaver Creek > Avon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Avon
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Westin Riverfront Resort & Spa 4.5*
Number of rooms: 235
Official Description (provided by the hotel):
The Westin Riverfront Resort & Spa at Beaver Creek Mountain is in the heart of the Vail Valley, CO and was recently named the #2 Resort US Mainland by readers of Conde Nast Traveler. The Beaver Creek hotel features direct access to skiing and year-round mountain activities. Home to Spa Anjali, named #2 Resort Spa by Conde Nast Traveler readers, relax where mother nature nurtures. Revive at Maya, a Richard Sandoval Signature restaurant due to open in June of 2013. Experience total renewal in a spacious studio suite or one, two or three bedroom condominium with breathtaking view of Beaver Creek Resort. ... more   less 
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Also Known As:
Westin Riverfront Resort And Spa
Westin Riverfront Hotel Beaver Creek
Westin Beaver Creek
Westin Riverfront Resort & Spa Avon, CO - Beaver Creek

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