We have stayed here at least once a year since their opening. So, yes, we have enjoyed the hotel. However, it is changing. Now, if you are lucky enough to find a place to relax apres ski by the fire, expect to be surrounded by dogs off their leashes running around and sitting on the furniture (including one rubbing/cleaning his hindquarters on the couch cushions where guests were lounging - yuck) and to trip over toys as you go, as they have taken family friendly to a new level. It is still a lovely hotel, but it is not what it used to be. Ski valet is still great. Outdoor valet (with a nicely heated garage) and bell staff are good. Bar staff were friendly. The spa is nice. Love the outdoor hot tubs. The rooms are always quite nice (stayed in a smaller room than normal due to full hotel and missed many amenities), but if you need the laundry room, small machines are inadequate and often broken. The food quality is falling in both the bar and restaurant. They still need to extend the hours of the gondola to allow later ski shuttle use for more of a ski in/out feel despite not being on the slopes. Maid service was Very inconsistent, with something missed every time (trash not taken one day, toiletries not replaced another, towels not replaced another, etc.). We may go back, but this is the first time that is not a certainty.