I booked this place because of all the positive reviews on the site but it was way below our expectations. It was way overpriced, first of all, for what you get, and the place is beyond disorganized, even though everyone is very sweet there. When I arrived, I had booked an ocean view room through the hotel website and of course, we got to the reception, and she says, we have a problem. She gave some excuse about the internet being down and put us in a garden view. Which was fine because it was cheaper but annoying because it was not what I booked. That was the first of problems. The room was way below mediocre, and the shower barely worked. The beds and linens were extremely uncomfortable. If the price of the room was 2/3 of what it really was, I wouldnt be complaining about all these things.
The food and drinks there are overpriced also. I would recommend eating and drinking in the town, it is twice as cheap and twice as good as all the hotels. Also, I booked this place because it said on the website there was internet there, but they said there was a "storm" the night before and their internet was down, which was a huge annoyance. We had to go next door to Ocho Tulum to use their wireless. Apparently the "storm" only hit the Om. When we paid, they made us pay the full price despite that we had put a deposit down on booking the room to confirm the reservation. We had to go back and ask for our deposit back, another hassle. Also, they were so disorganized that when we paid, she didn't give me my license back despite insisting on holding it when I checked in. With the many options on beautiful Tulum Beach, I would definitely recommend staying somewhere else.



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