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“Paradise” 5 of 5 stars
Review of Cabanas La Luna

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Cabanas La Luna
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Carr. Tulum - Boca Paila km. 6.5 | Quintana Roo, Tulum 77789, Mexico   |  
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Ranked #6 of 77 Hotels in Tulum
Amsterdam, The Netherlands
2 reviews
“Paradise”
5 of 5 stars Reviewed January 31, 2014

We stayed with three yound kids in La Luna for an unforgettable week. The setting is fantastic and the atmosphere is very intimate. This is the place to go to if you would like to have a quiet beach and a relaxed atmosphere. We enjoyed the fresh food and the friendly and informal staff. We will definately come back and we hope it stays as friendly and relaxed as it is. Thanks again Edmonda and the rest of the staff! Jeroen & Kathy and the three little pirates.

Room Tip: Beach front cabanas for Robinson Crusoe experience
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, February 3, 2014
Thank you for the kind review. We are often asked if we are a kid friendly hotel so I am glad you mentioned your little pirates! Sounds like you all had a wonderful time and so we hope to have the chance to welcome you back here soon.
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504 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2014 via mobile

This place is so bright and cheerful and unique, every room is decorated individually with great care to detail, and the staff are friendly and ever obliging. I felt I was truly on holiday here, the world melted away from this little paradise. Highly recommend!

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, February 3, 2014
Thank you for the review. We are thrilled to hear you had a wonderful stay with us in paradise and we hope to welcome you back to the beach soon.
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2 reviews
5 of 5 stars Reviewed January 30, 2014 via mobile

We stayed in the Robinson Crusoe for 7 nights in October 2013. It was awesome. The service, cleanliness, room and location could not have been better. Plus, the price was very affordable. We will be going back. Highly recommend La Luna! On Wednesday they have an all you can eat BBQ with awesome live music and dancing. So fun!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, February 3, 2014
Thank you for taking a moment to review your stay with us in Robinson Crusoe. We are glad you enjoyed your time here and are happy you had the chance to experience our BBQ. It's becoming quite popular and we owe the success to our past guests who have taken a moment to share their stay. We can't wait to welcome you back!
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2014

This place is so ridiculously awesome. Great food, great massages, great views! The water is warm and beautiful to swim. Friendly, helpful staff. Tulum has such a laid-back vibe. We rented bikes and rode to the ruins. Go early, the buses from Cancun arrive at 10 am. We also rode to Maya Tulum for a great yoga class. This place is simply paradise. Leave your shoes at home! We stayed in Casa Blanca, there are cabanas all around but we never heard anyone. People here are so respectful. Did I mention you should definitely get a massage here? We were trying to figure out what to do, but after the massage, it didn't seem to matter.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, February 3, 2014
Thank you for your kind review. We are happy to hear you had such a wonderful time. Thank you for sharing your experience with others, and providing the tips about the ruins. You are quite right! We hope to welcome you back to our beach soon!
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 18, 2014

The setting is lovely and relaxed. It's the perfect size; many amenities but intimate. the staff was really attentive. one of the owners Edmonda greeted our van as soon as we arrived.

They put on a great banquet for 40 people for a birthday party.

After I checked out, I left my phone in a cab and the staff went way out of their way to retrieve it for me. You don't find that level of service anywhere after you've left!

I'd definitely come back.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, January 23, 2014
Thank you for your review! We are thrilled to hear you enjoyed your stay with us. We were especially happy that we could assist with getting your phone back to you! We hope to welcome you back to La Luna one day soon.
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London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 5, 2014

We had a pleasant, unique and memorable experience at cabanas la luna, we would recommend it, but you should scale back your expectations just a little bit to avoid disappointment, and be aware of a few things.

We were looking for private quiet bungalows, as far away from the big resorts of Cancun as possible. And we couldn't have found a better place than la luna. Every cabana has its own theme, and you really get a real rustic experience on a private island. Everything is made of wood, including shelves, and towel and hanger rails. We stayed in Captain Dale's quarter, which is a beachfront cabana. We chose it as it was the only beachfront cabana available, thinking that it was too big for the 2 of us (as it's for 6). It was just perfect, and we would strongly recommend this room. It's large enough, is the closest to the beach, and has its own large private deck. You step directly into the beach, and you can even hear the sea waves when you sleep. We also often felt that we were the only ones on the beach and in the sea. It was a truly unique experience incomparable to any other experiences that we have had before.

Now to the things that you need to be aware of. As la luna was ranked number 1 in all hotels in Tulum, and after reading all the reviews, we came expecting the highest level of comfort and service. We appreciate that we chose not to go to a big resort with all its services, and we knew that we had to sacrifice a bit on the comfort to get the rustic experience. But we think there could have been more comfort without compromising on the rustic experience. For example:
- we had a 20L jug of drinking water, but the water was warm. There was no fridge. We don't really need a mini bar, but I really need my daily dose of cold water especially at night, and 5 days without cold drinking water was starting to have its toll on me.
- there are no cupboards or drawers. You have about 3 wooden shelves, and seven hangers, barely enough for 2 people. And that's in Captain Dale's Quarter, one of the largest rooms. From what I read, the other rooms are much smaller.
- there is no footpath to the reception or to outside the hotel. You have no choice but to step on the sand, which can be inconvenient when you want to go out at night.
- there is no room service (you have to go to reception). There is no phone, tea maker, hair dryer or TV in the room.
- Lighting isn't great. Again, we appreciate that this is to create a rustic experience, but it often felt gloomy inside at night. Lighting outside isn't great either, and the place isn't much alive at night. We actually arrived to the hotel at night, so we were disappointed first. But we were pleased the next morning. It's definitely a place that looks great during the day with sunshine, not at night.
- Service was not amazing as what we read in the reviews. It wasn't bad, but it was just ok. The staff did their job well, but we didn't feel they went out of their way to make us feel welcome. Service can sometimes be quite slow. The first day, it took around 30 mins for us to have our breakfast, even though we were the first ones at the restaurant. We then started ordering breakfast to our deck (the night before evertyime), and breakfast arrived 15 mins late one morning, and 25 mins late the other morning (even though they knew the night before what time we wanted the breakfast at).
- we were told that breakfast was included in our price. What really was included is basic breakfast: toast, jam, orange juice, a fruit bowl. You had to pay extra for eggs or pancakes. The quality of the food was actually very good, but there wasn't a large selection (there were no cereals), and we didn't appreciate the lack of transparency when we booked about what we had to pay for. We therefore had to pay about USD 15 per person for breakfast every morning.

Overall, none of these issues is inconvenient on its own. But when you add them all up, it started to feel a bit heavy towards the end of our 5 nights stay, and we started to really long for comfort. Again, we knew we were not expecting a resort like service (which we wanted to avoid in the first place), and we do appreciate the real rustic experience, but at the end of the day, we were paying USD 300 per night for 5 nights, and were hoping for slightly more comfort and service for that price. Having said that, the experience remains priceless and unique, the privacy and proximity to the beach are invaluable, and we would still recommend la luna, as long as you are aware of the issues that we raised. We would definitely have given it an excellent rating if there was more comfort and service.

Room Tip: We stayed in Captain Dale's quarter, which is a beachfront cabana. We chose it as it was the onl...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, January 23, 2014
Thank you for taking the time to write a detailed review of your stay with us. You have described Captain Dale's Quarters well. Sometimes couples are hesitant to book this cabana as they feel it might be more than they need, but as you realized, the loft above is out of the way, and if you don't need it, you won't even know it is there! It is also a very popular cabana for honeymooners. You can't get any closer to the beach than this cabana!

Thank you for sharing those notes and tips. I hope others will read your review and determine if La Luna is right for them. We hope to welcome you back to our beach soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

On our recent honeymoon to Tulum my husband and I stayed at La Luna. This really is a special place. The rustic and calm setting and kind attention of the host Edmonda are all part of the peaceful experience.
We just loved our stay so much that I can't wait to send my family and friends here.
Of course due to the rustic nature of this Eco Chic experience there is no air conditioning and you may feel nature's attention by way of an itchy bite or two but if you are aware of that it may not bother you as it didn't bother us.
It's super romantic but family friendly too and is at capacity with 45 people which keeps an intimate and friendly vibe.
I must say that we did experience other places along the main beach but this was by far our favorite place and even when we had to move hotels (due to the fact they were fully booked) we kept coming back to dine.

The restaurant La Estrellas that is attached to the hotel is fantastic. See our separate review on that.

Room Tip: We stayed in the Marco Polo suite and loved it. Try get a room closest to the beach....the hotel is...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, January 23, 2014
Thank you for your nice review of your stay with us for your honeymoon. We get a lot of honeymooners here at La Luna and we are honored to be a part of such an important time in your life. As you mentioned, most of our cabanas do not have air conditioning, however Garden Suite, Jungle Penthouse and the two ground floor rooms of Villa Zanzibar do. We wish we had more room to allow you to stay longer, but we are happy to hear you came back to dine with us during your time in Tulum. We hope to welcome you back for years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cabanas La Luna

Address: Carr. Tulum - Boca Paila km. 6.5 | Quintana Roo, Tulum 77789, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#3 Romantic Hotel in Tulum
#5 Family Hotel in Tulum
#5 On the Beach Hotel in Tulum
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
Feel like Robinson Crusoe, Christopher Columbus or Captain Dale on a tropical shore with everything you need to feel the magic of life: fresh air, blue skies, turquoise water, fresh local dishes, friendly people and a lot of sun. Come to magical La Luna and enjoy a fairy tale come true! ... more   less 
Also Known As:
Cabanas La Luna Tulum
Cabanas La Luna Hotel Tulum

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