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“Fantasic place, great service” 5 of 5 stars
Review of Cabanas La Luna

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Cabanas La Luna
Carr. Tulum - Boca Paila km. 6.5 | Quintana Roo, Tulum 77789, Mexico   |  
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Hotel amenities
Ranked #1 of 74 hotels in Tulum
Washington DC, District of Columbia
1 review
“Fantasic place, great service”
5 of 5 stars Reviewed February 3, 2013

We just came back from 5 days at La Luna where we had our wedding - and filled all of the rooms with our guests. Everything was amazing, and exceeded our expectations. The staff were lovely and so helpful - they were so kind, so attentive to our needs, and seemed to be just as excited about our wedding as we were! The food was incredible - at the wedding, at breakfast every morning, and everywhere in between. We also can't say enough great things about Iris, the wedding coordinator, who handled every detail with a smile. In addition to all of this, the beach is stunning, the rooms are excellent, and everyone (a diverse group of people ranging from age 10 to age 70!) had a great time.

Room Tip: All of the rooms are good but the beach front rooms are definitely the best - Captain Dale's and...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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449 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

My wife and I were recommended La Luna by friends who claimed it was one of the best places in Tulum. We realized very quickly that they were right. The owners and managers are all Dutch and extremely concerned with even the smallest details. We came with our baby daughter and not only did they provide a crib with mosquito netting, they also arranged a babysitter. Beyond that, on one spur-of-the-moment evening, we even left our monitor with the front desk while we went out for dinner!
The food is great (seriously some of the best we had anywhere in Tulum), the staff is wonderful, the rooms are all different and unique, the beach is flat and wide (more so than other areas we walked past) and the landscaping makes you feel a step away from any intrusion.
We loved the place and have already booked for next year. Absolutely one of if not the best place on the beach.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2013

Such special memories from out 9 day visit at La Luna! The staff was over the top friendly and we felt like family by the end of the first day...Walking down a sandy path to the pristine & long white sand beach early in the morning was heaven. The food was fantastic and my husband was a Chef for 20yrs so we're tough critics. Every staff member from the security guys to the waiters were outstanding. The management is happy and helps in every way possible. Tulum Beach was a chillin' place to decompress with our adult kids after our daughter graduated from College early. We all needed a retreat and it was just what it was advertised to be! I was born and raised in Hawaii and am used to paradise so was hesitant to go to Mexico but Tulum and La Luna convinced me that we will be back to visit our friends there! Thanks to all, we miss our chats with you....

Room Tip: Loved the Zanzibar suite for our group of 5, it's very outdoorsy and private with it's own l...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 23, 2013

Each year my family returns to La Luna. We have always had the most wonderful experience- family and child friendly (but also so romantic, for the love birds!) The staff are so kind, professional and great at answering all questions and helping out however they can. The food is delicious, fresh and imaginative- we barely ever go elsewhere! Very very clean, and beautiful plants, flowers and birds everywhere. And the beach. Pristine. We will continue to return to this magical place we call our Mexican home! If you have a large family, Villa Zanzibar is the place to stay. Private pool, private dining area (they will bring your breakfast/lunch/dinner right down to you if you wish!), and also a kitchen for whipping up you own margaritas :)

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TORONTO
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 14, 2013

We spent 2 nights out of our 7 day vacation at La Luna. The staff was exceptional and friendly, and the food was amazing. The only thing I'd suggest for travelers is to take a beach hut suite. I didn't like being above the kitchen in the jungle suite simple due to the smell of the food. We went to a lot of places on the beach and noticed that La Luna offers the best price for the Mexican experience; food, service, beach and cleanliness. Not to mention it is close yoga and not pretentious like the other hotels on the beach.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabanasLaLuna, Manager at Cabanas La Luna, responded to this review, August 13, 2013
Thank you DMNA17 for taking the time to write a review. Jungle Penthouse is located behind the restaurant as you mentioned, and we apologize if the scents from the restaurant landed in your cabana. We just recently (in July) added air conditioning to this cabana to help with the heat and smells. Hopefully this will prevent this problem in the future. Thanks again for the review, it's feedback like this that helps us learn and grow! We hope to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 10, 2013

My wife and I have just returned after a long trip to Mexico. We stayed in the Christopher Columbus cabin, right on the beach, and it was great. After over two weeks on the road travelling through Mexico and Guatemala this was just what the doctor ordered. A really relaxed place, great staff great food and a comfortable little cabin right on the beach. At night it is absolute silence save for the sound of the sea. Our cabin was not huge but perfect for two a comfy bed and a cool breeze afforded us undisturbed sleep, perfect. The food was always excellent, with a limited wine list (all good wines and reasonably priced). The Wednesday buffet bq was excellent. We eat at other places on the beach and really feel that La Luna was one of the very best and one of the best priced. Be sure to try the Pina Colada - superb. I would commend this place to anybody in fact a couple of my friends are already considering making a booking.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bainbridge Island, Washington
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 31, 2012

My two sons (ages 17 and 20) spent 5 days at La Luna over Christmas week 2012. We absolutely loved it and will definitely be back!

PROs: the food (see separate review of Las Estrellas, the excellent restaurant we ate most meals at); the staff (super friendly and helpful); the ambience (laid back, uncrowded, just what we were looking for).

CONs: None for us, but for some travellers I could imagine that the lack of a pool might matter (it would have to us when our kids were younger, but not now); lack of AC in the cabanas meant that the upper level got pretty hot at night.

We arrived on Christmas Eve and were warmly greeted by Luuk, who was a constant presence during the week. He and the rest of the staff are just so warm and pleasant. Christmas Eve was a special three course dinner with a pinata afterwards - the entire staff and their families were there, giving the whole thing a really fun holiday feeling.

The room we were in (Captain Dale's Quarters) was just fantastic - about 150' from the ocean, with the calming sound of the surf a constant relaxing background. A breeze blew pretty much constantly, meaning the shaded deck and lower level were always comfortable - despite temperatures being pretty much constantly in the 80s during the days, 70s at night. The upper level, where my boys slept, got a bit warm at night because the breeze doesn't come through as well. They also had a bit more mosquito action - I had only a couple of bites on the lower level and didn't even use my netting at all.

We went to the ruins one day and Luuk told us at dinner the night before to be sure to get there by 8:30 AM before the buses from Cancun arrive around 10 - good advice. Another day we went to Atumal to go snorkeling (about a 30 minute drive towards Cancun) and one other day we did a kayak trip in the Sian Ka'an biosphere nearby - the staff made reservations for us on the sunset trip that leaves at 3 PM - we were back by 7 PM.

Almost all our meals were at the fantastic Las Estrellas restaurant that is part of the hotel. A simple continental breakfast of very good coffee, a plate of fresh fruit and toasted bread with jam and butter is included in the room rate. Other things including my son's favorite, french toast, is available to order a la carte. There is a full bar.

On Wednesday night, there was a BBQ with live music (which was just OK - the tough grilled skirt steak was the only miss on food all week at Las Estrellas).

We went down the beach for dinnner one night to La Posada de Margherita, recommended by my guide book, and the food was good (fresh pasta and fish) but the ambience was far more rushed and hectic than Las Estrellas. We ate a lunch at Akumal the day we snorkeled at the very good La Buena Vida, recommended by the La Luna staff.

For one son finishing college applications during his HS senior year and another who is pre-med in college finishing a very touch organic chemistry class, plus a dad coming off a busy work schedule, this was just what we needed. We joked that the theme of our week was "To The Hammocks!" - because after having breakfast 100 yards from our cabana, we'd usually return and the boys would each take a hammock, break out the Kindle and books, and just read, while I'd walk the beach, join them at the comfortable bench on our deck or sit down on the beach and read.

The night before we checked into La Luna we flew into Cancun and stayed at the Ritz-Carlton in Cancun. The night we left La Luna, we drove to Paradissus (an all-inclusive resort) in Playa del Carmen. Since it was our first real visit to Mexico, I wanted the boys to get a taste of both flavors - the luxury resorts and what I suspected we all would prefer, the more laid-back beat of Cabanas La Luna. By the end, the verdict was unanimous - Cabanas La Luna beat out the Ritz and the Paradissus easily. "This place is kind of soulless," I remarked to my son as we walked around the spacious grounds of Paradissus in Playa del Carmen after leaving La Luna. "Yeah, I miss La Luna," he said. The best endorsement for a vacation I can think of!

Room Tip: We loved Captain Dale's with its direct access to the beach and spacious deck - but if my kids h...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cabanas La Luna

Address: Carr. Tulum - Boca Paila km. 6.5 | Quintana Roo, Tulum 77789, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Family Hotel in Tulum
#1 On the Beach Hotel in Tulum
#3 Romantic Hotel in Tulum
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Feel like Robinson Crusoe, Christopher Columbus or Captain Dale on a tropical shore with everything you need to feel the magic of life: fresh air, blue skies, turquoise water, fresh local dishes, friendly people and a lot of sun. Come to magical La Luna and enjoy a fairy tale come true! ... more   less 
Also Known As:
Cabanas La Luna Tulum
Cabanas La Luna Hotel Tulum

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