Even though we enjoyed our stay I don't think we would return to this hotel.
I've been to Tulum before back in 2000 when the accommodation options were just a few cabanas by the beach with no electricity or drinking water. Nowadays the options are endless and even though the majority of the hotels are small (from 10 to 28 rooms) you can choose from very rustic beach cabanas (wood walls and to more comfortable, traditional or hippie chic accommodations.
Our first hotel choices - based on recommendations, reviews and the Mexico Desconocido magazine - were Be Tulum, Ahau, Encantada and Ana y Jose but unfortunately all these were sold out. We knew wanted to stay in a boutique style hotel - not a big all inclusive fancy hotel - with rustic cabanas by the beach. Zulum was advertised in the Mexico Desconocido magazine and based on their website and reviews it seemed like a cute rustic type hotel. Please don't take me wrong, I like rustic and I've experienced it many times but this is NOT the RIGHT kind of rustic. I was aware that the hotel had hanging beds, no A/C and you had to take a shower and brush your teeths with salt water and that wasn't a problem.
When we walked into our room we realized this was not what we had in mind... we were given one of the third floor (top floor) cabanas, #18, overlooking the jungle (jungle view) with a huge window above the bed, with no drapes/black out and the mid day/afternoon sun shining strongly inside the room and right on top of your head! In addition, the palm leaf roof had no insulation of any kind. The No A/C was fine with me but not in these conditions. There was no ceiling fan but a small floor fan and thanks god for this one because otherwise we would sleep in sweat. In the afternoon after taking a shower we had to get dressed in front of the fan as otherwise we would be completely wet in sweat and I am not exagerating! The room felt like a sauna. In addition, there wasn't any kind of chair or somewhere to sit other than the bed, no nightstand, nowhere to put your clothes (just a small hanging branch with a couple of hangers), nowhere to put your toiletries nor to hang the clean or wet towels in the bathroom. Plus, the bed sheets were stained and the pillows and comforter looked so nasty that my husband threw them on the floor.
Furthermore we couldn't sleep much as we were planning... you could hear everything from the room next door even when going to the bathroom as the bathrooms are completely open and the wall that separates de rooms is not fully sealed all the way up to the ceiling, plus they had kids so at 7am they were up. There was no do not disturb sign to hang on the door so we were woken up at 9:30am by the housekeeper.
The location is perfect and the beach is AMAZING but you'll get this by staying at any other beach hotel in Tulum. While walking by the beach we had the opportunity to check out other hotels and we even experience some of them - went for an afternoon bite & drinks at Be Tulum, breakfast at Ahau and we had lunch and spent the day sipping rose wine at Ana & Jose's Beach Club - and we've agreed that our hotel was definitely the worst.
Staff was friendly but very incompetent - the recepcionist who we asked at check in to rent 2 bikes for us for the next day told us she couldn't find any as everybody was sold out of bikes and while talking to the other receptionist the next day she told us that was very strange as it was low season. I asked her to please make some calls and find some for us but she didn't know who to call - note there are tons of bike rental places in Tulum but they didn't have a directory of any sort - she ended up walking to the third hotel next door, Playa Azul and they had tons of bikes. At this point it was already late in the evening and we were leaving the next day so we didn't rent them. This was very disappointing for us as we only stayed 2 nights.
In addition, they don't have a land line at the reception so when our transportation needed to call us to confirm our pick up time they couldn't get in touch with anybody at the hotel as the phone provided is a personal cell phone from one of the receptionists.
The food at the restaurant on the terrace was incredible! We had sushi - the lobster roll - which was amazing, the ceviche, tacos de arrachera, caldo de mariscos, shrimp tacos and shrimp quesadillas and everything was delicious but extremely pricey in comparison to other nice restaurants at better hotels!
Breakfast was included in our nightly rate and they told us we could order it to the room or to the restaurant terrace which we did and it was a disgrace! The coffee even though it was brought in a thermos it was cold. No milk was brought with it and the toast was hard as a rock, cold and tasted weird. Next day we went for breakfast at Ahau Hotel and it was delicious! For the whole breakfast which included fresh fruit drinks, coffee, omelet and eggs benedict we paid the same as the extra we had to pay for the scrambled eggs at Zulum as our breakfast was continental!
On our last day we had some drinks at the beach and the bar had no ice and it was just 1pm and 34 C degrees!
For the price paid there are definitely better options!
In addition to the options mentioned above I would recommend Villa Las Estrellas, Cabanas Tulum, The Beach Tulum, La Luna, Playa Azul and Las Ranitas all located on the same beach stretch.
If you still want to stay here choose an ocean front cabana so you have some ocean breeze and your r...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.