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“Don't bother....” 3 of 5 stars
Review of Papaya Playa

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Papaya Playa
3.0 of 5 Hotel   |   Km 4-5 Carr Tulum-Boca Paila, Tulum 77780, Mexico   |  
Hotel amenities
Ranked #57 of 79 Hotels in Tulum
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Don't bother....”
3 of 5 stars Reviewed yesterday NEW

We had originally booked to stay for 7 nights here but after reading the reviews I cancelled as much as I could, leaving us in a New Casita for 4 nights.

The room itself was nice, right on the beach, with quite a cool outside bath/tub on a small balcony upstairs. I have no complaints about the room, but for $420 a night - that is the very least I expect.

The rest of the hotel, however, fell well short of expectations. We were told that the main kitchen was closed for refurbishment, which is fine - these things happen, but the food provided instead was just awful! Pretty grim buffet for breakfast and a near indebile one for dinner (at $25 a head?!?!) Luckily there other places in Tulum to go to eat.....

The main bar is a very cool building, but the staff are rude and inattentive (and then harrass you for tips) and the drinks are.... rubbish. And overpriced. Luckily there are other places in Tulum to go for a drink.....

The rest of the hotel - feels like a bit of a sham. I am sceptical of its eco credentials (pretty much all of it is cement) and for the prices they are charging you expect so so much more (perhaps a fresh water shower? Staff that are polite? Are these so much to ask?). Like many others I was drawn in by the website which is at best misleading...

In short - hugely overpriced and falls miles short of what anyone would expect.... Don't bother.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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307 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Santa Monica, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Mattresses that are moldy, rooms that are so warm they're impossible to sleep in, even with the "air conditioning" running. Rude wait staff, terrible food. And my favorite, the endless bait and switch tactics of the management. Sell you on something for x, charge for x times 2 or 3 and then make you wait for 3 hours in the heat while they "figure it out". Horrendous is an understatement.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this overpriced fake jungle place is probably for rich trustafarians who want to pretend a simple life. But it smells like sewage and it's hot and uncomfortable. I'm not usually one to complain. Stay anywhere else!!!

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

I have to admit, that this hotel was not our first choice. We really wanted to stay at Coqui-Coqui but they were fully booked. However, as I was perusing for other hotels and came across this, I was really drawn to the way the casitas looked. Despite the mixed reviews I have read, I went ahead and book the NEW CASITA that is photographed on their website. Ours came with an ocean view, private bath and air conditioning, balcony and a rooftop. When we arrived, we were quite and pleasantly surprised that the room was actually how it was pictured on the website. It wasn't huge but the space was more than enough for two. The bathrooms was above average in size. The room was beautiful and well lit. Aside from the view, a big plus for me was the proximity to the ocean. You wake up, take a step down and it's sand. NOW, I think people were complaining of the really, small shacks...DO NOT BOOK those rooms, we looked at them and they look like a garage sheds. We typically stay in 5 star hotels and I would rank this a true 3 star....the food is excellent, and the staff was courteous and very helpful.....The only reason why I wouldn't go back is because I like trying out different hotels.

Room Tip: ASK for the NEW CASITA and CASA MADERA...and away from the restaurant
See more room tips
  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marbella, Spain
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is very cool but has a clear lack of atention to detail and should improve the level of service. Staff did not smile and care about you.
The room was nice and basic, but honestly and despite we knew it iwas and Eco meet with nature place we were expecting much more for a Design Hotel.
The beach club is ultra cool with the deco, music and atmosphere, having breakfast there was fantastic. We also had lunch once and a drink every evening, service was slow and messy and the food had no taste.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had mixed feelings whilst staying at PPP which reflects the mixed reviews on here. Had an Ocean Front cabana with AC- booked directly with PPP and used their online chat to request a quiet room which they certainly gave us- furthest away from the club house and very quiet! Quick walk to the main facilities so very happy with that.

Totally got that it's an Eco resort so very happy with the simple but chic cabana and salty water. I don't know if it is filtered but was refreshing enough and felt nice and clean using the hotel's lovely products.

The beach is gorgeous- really long stretch of soft sand. There was some minor seaweed but they had people clearing it each day. The shaded beds are brilliant and fab listening to the dj in the background.

The beach club is such a cool place to chill out and overlooking the beach with the lights twinkling is magical.

I have knocked a star of however for the hit and miss waiter service - sometimes so frustrating that it completely undid the chilled vibe of the place. One Waiter randomly tried to refuse to let us put lunch on our room tab (despite having set up a tab at check in) insisting we were staying in the 'hoSTAL' not 'hoTEL' (no idea) and when we said we wanted to use our tab he was reluctant and said 'do you want me to ask my Big Boss... I will have to ask my Big Boss...' Otherwise just generally verrrry slow service or simply just not bringing things. Have to really flag them down or get up and find them. Have backpacked all over and had just been travelling through Guatemala and Belize so not just being an impatient tourist!! However will add that the guy who checked us in was really nice, helpful and switched on!!

Overall though it's a beautiful place, just needs better management of staff based on my experience and other reviews here.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review, 2 weeks ago
Dear Guest

We want to thank you for the time you have taken into writing this comments.
We are really thankful for your comments, and very glad to know that you spent a relaxed vacation with us, in Papaya Playa !

We appreciate the feedback of all our dear guests since this helps us improve each and every day.
We will be looking forward to your visit so we can have the chance to show you our improvements and some other aspects you might not have seen.

Have a wonderful day!
Thanks again,

Sara Ramirez
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The most dreamy place to stay. I highly recommend staying in a new casita with a ocean view and your own mini pool. Waking up to the sound of the waves crashing and the beautiful view was just incredible.

Thank you to the staff also, who are very kind and attentive. This place made my holiday.

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review, 2 weeks ago
Dear Guest

Good afternoon!
Thanks so much for taking a moment to give us this review. We totally agree with you, in all the senses, Papaya Playa Project offers is a dream come true.

Thank you for sharing your wonderful comments. We appreciate your feedback on your experience, because we know that other people looking in this big window, can have a clear vision about the real experience that people live here.

You are always welcome at Papaya Playa Project. Please, let us know when you will be back with us.

Kind regards,
Sara Ramirez
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Papaya Playa

Address: Km 4-5 Carr Tulum-Boca Paila, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#19 Spa Hotel in Tulum
#39 On the Beach Hotel in Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Papaya Playa 3*
Number of rooms: 85
Official Description (provided by the hotel):
Introducing, PAPAYA PLAYA, A DESIGN HOTELS™ PROJECT hitting Tulum, Mexico from December 6, 2011 to late 2012. Having sought far and wide for a place to create an authentic, nurturing experience, the 900 meter stretch of oceanfront paradise cocooned on the Caribbean coast of the Mayan Riviera was the perfect spot. Together with Emilio Heredia, owner of the existing Papaya Playa beach bungalow resort, Design Hotels™ is initiating the ultimate pop-up camp. Claus Sendlinger explains: “Our idea was to create a transitory, yet deeply culturally-rooted experience and we couldn’t have dreamed up a better place to make this happen. Capitalizing on the natural environment and multicultural character of Tulum, we quickly put together an international team of real visionaries, each enriching the experience with their own food, music, design or wellness concept. The enthusiasm and creative energy of everyone involved enabled us to renovate the camp and put together a holistic program within a very short period of time.” So come December, the authentic-pleasure seekers have a new raw-luxe camp they can sink and rub their feet into. Eighty-five cabañas have been renovated by the Design Hotels™ creative team. Integrating local materials and building techniques, they encourage its residents to soak in the warmth of the elements, both physically and mentally. The separation between man and nature diminishes in these rustic spaces while the perception of small indulgences – like high thread count sheets, flowing mosquito nets and thick towels – is heightened. The ultimate luxury in most of the cabañas, is the private porch, where hammocks gently swing guests into sync with Tulum’s laid-back rhythm. ... more   less 
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Also Known As:
Papaya Playa Tulum
Papaya Playa Hotel Tulum

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