This being our 6th trip to the Tulum area we were very excited to try Coqui Coqui. As this was a place we had often walked past and admired for it georgous facade. Unfortunately upon arriving we were faced with the fact that it is truly a facade. The rooms and lobby are beautifully decorated but the physical beauty did not make up for the lack of running water or attention to guests. Being that we have visited Tulum so many times we don't expcet to always have HOT water but NO water not in the toilet or shower? Which upon check in we DID NOT HAVE!
At $300/night, this is the most expensive place we have stayed. We expect that the basics are taken care of. as they have been at less costly hotels, and that the higher price tag was for addtional amenites. This does not hold true at Coqui Coqui.
Even though we did not have running water upon our check in we were offered nothing but a chance to shower in the SPA when the client getting a massage was done! Sylvia, was appologetic and wonderful but she had little control over the situation and did the best she could. Management didn't seem to care, they already had our 50% deposit and made no attempt to find us or find out if the issue was resolved.
On the SECOND DAY of having NO WATER in our room and NO WATER in our friends room as well ....and us, the paying guests, having to again make someone aware of the situation we realized that the hospitality we had grown to love in Tulum had disappeard from Coqui Coqui. *At this point we were looking for alternative accomodations*
On the THIRD DAY of having no water we had enough and sought out managment only to be made to wait while they finished their breakfast. At that point as frustrated as we were, we let management know we were leaving (luckily we had found other accomdations). We made them aware of why we were leaving (as if not having a shower in 2 days wasn't an obvious reason) all that was offered was a "sorry".
Not until thirty minues later, when our bags were packed and we were actually leaving, did anyone attempt to make any ammends. At that point the "free massages/discount" offered was not going to cut it!
It is very sad that a beautiful setting is so under serviced as to go to waste. This is due to a complete lacking on management's part to pay attention to the guest and their baisic needs.
People that travel to Tulum obviously don't expect butlered service or their every demand met but if you make the mistake of staying at Coqui Coqui you should be aware that even your most basic needs may not be looked after.
We can recommend Ochos and Zulum -try there and avoid the potential for problems!

Coqui Coqui in Tulum is one of the most extraordinary experiences we have ever had. Every single detail is appropriate and makes you feel at home. in a beautiful, charming home! Coqui Coqui Spa/Residences is run by a delicious argentinian family who manages and takes care for every single guest.
We wanted to know something more about Coqui Coqui, so we decided to visit the Perfumery and the beautiful Spa they have in Vallladolid, a colonial city one hour away from Tulum.
The elegance and the glamourous touch of the creator gives a unique accent to this enchanting place. Coqui Coqui concept is something to be visited absolutely. Not only for the beautiful places where they are (Yucatan is a wonderful region) but mostly for the way they run the properties and the products they create.
A special feature for the creation of the perfumes.. it is a charming alchemy.

Wonderfult job Coqui Coqui.

I have recently returned to the UK having spent an incredible week at the Coqui Coqui spa in Tulum. Beautiful place and beautiful people. Connie who runs the property is so helpful and nothing is too much trouble. She is assisted by the wonderful Sylvie, Santiago the chef, and several other people who really do take care to offer the very best service. It was a different experience for me. No t.v. or radio, complete relaxation, and to curl up in bed listening to the waves crashing on the shore was bliss.
Each evening when I returned to my room Sylvie had lit aromatic candles which really set the mood for a good nights sleep. The spa is actually on the beach though I never felt unsafe or exposed. There are shops close by should you require water etc and it needs to be mentioned that certain rooms have no power outlets for mobile phones, electric toothbrushes etc.
Having said that I would definitely recommend the Coqui Coqui.

Coqui Coqui is a small, boutique hotel midway through the Tulum beach
road named after the sound of Puerto Rican frogs. It is an Argentinean family owned villa/spa that really subscribes to the motto “mi casa, su casa.” One really feels at home at Coqui Coqui (read in the common area, have a home cooked meal, get a massage at the spa, have fun on the beach, or tan at your private balcony). Nicolas, the architect/owner/botanist/former DKNY model often stays at the property, which is regularly operated by his younger sister Coni and assisted by their former nanny Silvia. In fact, when we visited, the owner’s parents and cousins came to stay, and my husband
and I spent one evening with Nicolas and his family sitting on the beach and sharing a beer under the moonlight. Nicolas already owns a botanic store/spa in Valladolid and is building a residency in Coba.

The hotel has a sort of rustic California look and is inspired by the Mayan stonework. It is very elegant and simple. There is electricity, but no radio/TV, allowing one to really relax and feel as though they are actually on a vacation! The food is wonderful (breakfast in particular), the spa is unbelievable (highly recommend the head massage and the Swedish full body massage), and the view is breathtaking. Each evening, they light different aroma candles throughout your room, creating a beautiful atmosphere and soothing smells of vanilla, lavender, etc. If you are looking for something different, romantic, in tune with nature, and unforgettable, stay at Coqui Coqui: http://coqui-coqui.com/

A note about water: Tulum is still developing, thus water, particularly hot water, disappears after major storms or strong winds. However, that is pretty normal, and they try to fix it as soon as possible. Also, keep in mind that water anywhere on QR is not
drinkable and should not be used on your face or when brushing your teeth. Fortunately, there are plenty of places to buy gallons of water cheap, which you can use for face, teeth, and drinking.