I am writing this because I want to send out a warning to all people considering staying in this place. I did not even stay there and I have had the worst experience ever dealing with a hotel. Coqui Coqui's Cancellation Policy states that if you cancel before a certain time frame then the 50% deposit charged will be refunded MINUS whatever credit card charges they are charged mind you. First of all that is already shady. What is worse is that I made my cancellation in good faith and with enough time and TWO MONTHS HAVE GONE BY & STILL I HAVEN'T RECEIVED MY REFUND!!! I have emailed several times and if I'm lucky I get a response. They have said that my refund has already been made but after 2 months, still nothing. They are crooks. I have never had such an awful experience in my life making a cancellation so I warn you all not to even consider staying at this place! Be careful before you confirm staying there!
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- Also Known As:
- Coqui Coqui Tulum Hotel Tulum